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Windows 7 randomly freezes on start up


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#1 Spice914

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Posted 28 August 2016 - 07:51 PM

Hi - in the past month, my computer randomly freezes when I boot up after it's been turned off overnight. Once in a while, I get a BSOD but most of the time it just hangs. The mouse doesn't work and I can't even do a Ctrl+Alt+Del, I have to hit the power button, turn it off, and then after about 3-4 times of this, it will get past whatever and work. This is my first post and I am not that computer literate, so I hope I have followed all of the directions and used the correct terminology for my system. Here's my info:

 

OS - Windows 7 Original OEM

x64

~5 or 6 years old

reinstalled OS once 4? years ago

CPU Intel® Core™ i7 CPU 930 @ 2.80GHz

Video Card - AMD Radeon R7 200 Series   (installed about 8 months ago - my son upgraded his so I got his old one)

Motherboard and Power Supply - no clue -- Stock Dell XPS 9100 desktop except for the Video Card upgrade

 

Thank you in advance  :)

 

 

 

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#2 usasma

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Posted 29 August 2016 - 07:20 AM

Perfmon shows Teredo issues and issues with SuperAntiSpyware

Please open up Device Manager and look for problem devices.

When you find them, right click on them and select "Uninstall".  If it asks if you want to remove software, select the checkbox to remove it.

Then reboot and check Device Manager again.

Please let us know which devices were having problems in Device Manager, what you did to them, and if they remained fixed after a reboot.

 

If you experience problems with the SuperAntiSpyware devices, try installing a fresh copy and then uninstalling it.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I: drive has way less than 1% free space (maybe 1/100th of a % or less).  In this case, there's only 22 mB free (it's a 2 tB drive)!  That is a critical problem!

Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

Lot's more Live Kernel Events than BSOD's. 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.
NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.
NOTE2:  The latest version has an SPTD2.sys driver - the uninstaller is on the same page as the SPTD.sys driver - just download the version for W10!

Out of 8 memory dumps there were 5 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
Start with the video tests, as that was the most common error blamed.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 usasma

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Posted 29 August 2016 - 07:21 AM

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
[QUOTE]**************************Sat Aug 27 19:18:12.978 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082716-32089-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19018.amd64fre.win7sp1_gdr.150928-1507
System Uptime:0 days 0:05:24.993
Probably caused by :memory_corruption
BugCheck 50, {ffffe9804fb7c26c, 1, fffff80003310cef, 7}
BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
Arguments:
Arg1: ffffe9804fb7c26c, memory referenced.
Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
Arg3: fffff80003310cef, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000007, (reserved)
BUGCHECK_STR:  0x50
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2799
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 22:45:13.335 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082316-34367-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19018.amd64fre.win7sp1_gdr.150928-1507
System Uptime:0 days 0:00:26.350
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :memory_corruption
BugCheck 24, {1904fb, fffff880049e2a58, fffff880049e22b0, fffff880012b7d61}
BugCheck Info: NTFS_FILE_SYSTEM (24)
Arguments:
Arg1: 00000000001904fb
Arg2: fffff880049e2a58
Arg3: fffff880049e22b0
Arg4: fffff880012b7d61
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 17:40:38.879 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072616-25162-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.19018.amd64fre.win7sp1_gdr.150928-1507
System Uptime:0 days 3:41:39.894
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :atikmdag.sys ( atikmdag+277ce )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Arguments:
Arg1: 0000000000000005
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA0000001_atikmdag+277ce
CPUID:        "Intel® Core™ i7 CPU         930  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800
  BIOS Version                  A04
  BIOS Release Date             10/21/2010
  Manufacturer                  Dell Inc.
  Product Name                  Studio XPS 9100
  Baseboard Product             05DN3X
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 27 19:18:12.978 2016 (UTC - 4:00)**************************
Rt64win7.sys                Thu Feb 26 04:04:13 2009 (49A65B0D)
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
WmXlCore.sys                Tue Apr 27 16:09:26 2010 (4BD74476)
WmBEnum.sys                 Tue Apr 27 16:10:19 2010 (4BD744AB)
AtihdW76.sys                Tue Sep 24 20:23:49 2013 (52422D15)
atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
amdacpksd.sys               Fri Dec  6 16:23:54 2013 (52A2406A)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
SCDEmu.SYS                  Fri Jun 27 01:14:20 2014 (53ACFDAC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 22:45:13.335 2016 (UTC - 4:00)**************************
aswRvrt.sys                 Mon Jul 25 13:23:05 2016 (57964AF9)
aswRdr2.sys                 Mon Jul 25 13:23:51 2016 (57964B27)
aswSnx.sys                  Mon Jul 25 13:23:54 2016 (57964B2A)
aswKbd.sys                  Mon Jul 25 13:23:57 2016 (57964B2D)
aswSP.sys                   Mon Jul 25 13:40:14 2016 (57964EFE)
aswVmm.sys                  Thu Aug  4 04:07:33 2016 (57A2F7C5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 17:40:38.879 2016 (UTC - 4:00)**************************
ctxusbm.sys                 Fri Jun 12 02:28:15 2015 (557A7BFF)
HD-Hypervisor-amd64.sys     Wed Sep 30 08:41:57 2015 (560BD895)
MBAMSwissArmy.sys           Wed Dec  9 23:34:27 2015 (566900D3)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul  5 14:55:06.808 2016 (UTC - 4:00)**************************
farflt.sys                  Fri Mar  4 11:29:19 2016 (56D9B7DF)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 19 13:20:35.955 2016 (UTC - 4:00)**************************
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)


http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=WmXlCore.sys
http://www.carrona.org/drivers/driver.php?id=WmBEnum.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=ctxusbm.sys
http://www.carrona.org/drivers/driver.php?id=HD-Hypervisor-amd64.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
farflt.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Spice914

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Posted 30 August 2016 - 01:40 AM

Wow! It looks like I have a lot of clean up and work to do. Thank you so much for your quick reply! I really really appreciate it.  :thumbup2:  This will probably take me a while since I am not that computer savvy and will have to slowly step through this process so I follow your directions carefully and correctly. Again, thank you for analyzing this so quickly and helping me, I will post back as soon as I can with my findings and hopefully mark this thread SOLVED. 



#5 usasma

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Posted 30 August 2016 - 07:51 AM

Take your time.

I get notified by email when you respond to this topic.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Spice914

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Posted 01 September 2016 - 01:03 AM

Perfmon shows Teredo issues and issues with SuperAntiSpyware

Please open up Device Manager and look for problem devices.

When you find them, right-click on them and select "Uninstall".  If it asks if you want to remove software, select the checkbox to remove it.

Then reboot and check Device Manager again.

Please let us know which devices were having problems in Device Manager, what you did to them, and if they remained fixed after a reboot.

Teredo was the only one that showed an Exclamation Mark, I have Uninstalled that, rebooted, and no longer saw any error messages or Exclamation Marks in Device Manager. This seems to have helped immediately, but I will continue through the rest of the cleanup process.

 

If you experience problems with the SuperAntiSpyware devices, try installing a fresh copy and then uninstalling it.

I have uninstalled SuperAntiSpyware / Malware and Avast. I’m guessing some of them were not working well with each other. I will find ones that work together and install them after the cleanup.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I was missing one update that I can see, it’s now installed.

 

I: drive has way less than 1% free space (maybe 1/100th of a % or less).  In this case, there's only 22 mB free (it's a 2 tB drive)!  That is a critical problem!

Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

This was just my backup Seagate drive. I reformatted it so I can start with a fresh backup once everything is clean.

 

Lot's more Live Kernel Events than BSOD's.

Please do the following:

- open Event Viewer (run eventvwr.msc from the "Run" dialog)

- expand the Custom Views category (left click on the > next to the words "Custom Views")

- right click on the "Administrative Events" heading

- select "Save all Events in Custom View as..."

- save the file as Admin.evtx

- zip up the file (right-click on it, select "Send to", select "Compressed (zipped) folder")

- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

 

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504

File attached - will continue performing the rest of the recommendations and checking the suggested link while waiting for a reply.

 

Thank you so much again, you and the rest of the folks that donate their time on this website are awesome and so appreciated!  :bowdown:

Attached Files


Edited by Spice914, 01 September 2016 - 01:05 AM.


#7 usasma

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Posted 02 September 2016 - 05:10 AM

A full drive can affect the entire system - please ensure that ALL hard drives have enough free space to operate optimially.

 

Most of the errors in the Admin log (those that appear associated with the shutdowns) are due to SuperAntispyware.

There are other errors, but they are not as clear cut.

There may be a problem with your CD/DVD drive.  Please disconnect your CD/DVD drive from the motherboard and the power.cables.

 

Beyond that, please finish up the hardware diagnostics - as it's possible that this is a hardware problem.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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