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ASUS PC Takes NO User Input (Keyboard, Mouse, and Touch disabled?)


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8 replies to this topic

#1 Ant_Teh_Nee

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Posted 28 August 2016 - 03:25 PM

Hello!

 

I have a fairly serious issue on my hands.

 

2 days ago, my computer decided to stop taking input from anything (mouse, keyboard, and touch). I am unable to do anything past the Windows splash screen. Going into the BIOS shows that the computer is working normally, and my mouse, keyboard and touch screen work there without issues. I really hope I can get this thing working again, as I haven't backed up files to a cloud. Please help ASAP as I need my PC running!

 

Specs:

 

2012 ASUS Mobo

Intel i3-3200

 

Other things:

 

Video: https://m.youtube.com/watch?v=WHzULBD1328

BIOS Screenshot: http://m.imgur.com/a/OJNYe

 

Any help is appreciated!


Edited by Ant_Teh_Nee, 28 August 2016 - 03:26 PM.


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#2 Trikein

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Posted 28 August 2016 - 03:31 PM

When it crashes, does it respond to CD-ROM button or power button? Also, does a reboot fix it?

 

Last, what model computer is it exactly? Looks like a all-in-one.


Edited by Trikein, 28 August 2016 - 03:32 PM.


#3 Ant_Teh_Nee

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Posted 28 August 2016 - 03:33 PM

When it crashes, does it respond to CD-ROM button or power button? Also, does a reboot fix it?

The computer doesn't crash nor hang, it simply takes no input from anything. The power button does work. I have restarted several times and didn't notice any change. I am unable to test the CD-ROM as I'm in a leg cast right now.


Edited by Ant_Teh_Nee, 28 August 2016 - 03:34 PM.


#4 Ant_Teh_Nee

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Posted 28 August 2016 - 03:35 PM

Sorry, didn't see you add that. Yes, it is an All In-One. Not sure what model...

 

Having a friend check now


Edited by Ant_Teh_Nee, 28 August 2016 - 03:37 PM.


#5 Ant_Teh_Nee

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Posted 30 August 2016 - 09:54 PM

My last answer wasn't sent for some reason and I never noticed!

The pc is an All In-One. I don't have the number right now, getting it tomorrow morning.

Please, though. I am in serious need of help! I can't abandon this computer!

Edited by Ant_Teh_Nee, 30 August 2016 - 10:02 PM.


#6 Trikein

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Posted 30 August 2016 - 11:25 PM

Apologies for not responding earlier. First I was waiting for the model number, then it stopped showing up under "New content".

 

Anyway, first try to boot into safe mode. It's different for each model (why I was asking) but is usually F8 during boot. See here for instructions. Then go Windows Key + R > msconfig > Boot tab > Check boot log. Then reboot and allow the computer to crash. This should make a entry in the log. The log should be named ntbtlog.txt and saved in C:\Windows. 

 

If safe mode doesn't work, then there are the options of system repair or re-installation, but I would need a model, or atleast a year of manufacture, to look up those options in the manual.



#7 Ant_Teh_Nee

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Posted 31 August 2016 - 06:57 AM

Found it! The computer model is ET2220I. It is running Windows 8.1.

#8 Ant_Teh_Nee

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Posted 03 September 2016 - 09:09 PM

Can't access safe mode without accessing things with my mouse.

Update: Performed an update thru my recovery USB to before this happened. Everything still does not work. This is really odd.

The good thing is that I have access to all system repair settings, so we have something to work with.

Update 2: Attempting PC Refresh and seeing if that fixes it. Says "There was a problem while refreshing your PC". Startup repair came up with "Startup repair couldn't repair your PC". Not sure what else to do. Could it be a hardware failure?

Edited by Ant_Teh_Nee, 03 September 2016 - 09:28 PM.


#9 Ant_Teh_Nee

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Posted 06 September 2016 - 10:31 PM

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