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Z87-g45/ can't get bios to boot to usb


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#1 HelpMePlsssss

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Posted 28 August 2016 - 02:13 PM

I have a Z87-g45 gaming motherboard and I can't get it to boot to usb.

My computer completely crashed after I ran hitman and malewarbytes. I ran both scans and each told me a restart was needed so I waited for both to finish since they both required a restart. Prob was not good idea since now my computer won't boot at all. Once I was prompted of a failed startup I chose to restart from last known good configuration. It just got hung on the starting Windows screen for over 3 hours.

So I tried changing the bios to ufei instead of legacy+ufei and tried to see if that helped. It didn't. I've tried restoring bios to defaults to see if it helped it did not. Stuck on loading Windows screen. I took the battery out of the mother board and left it out for 5 mins and tried to start it. Same thing stuck on loading Windows. After trying to load to safe mode with network and without network and trying to load to command prompt and it all still getting stuck I decided to go purchase a new computer to try to get some recovery software to try to fix the problem.

So my first choice of programs to try is Hiren. I downloaded Hiren and it was an iso file. So I formatted my usb thumbnail to Fat32 and used PowerISO to burn the Hiren ISO to the usb. (Using the create bootable usb option) after it was finished burning to the usb. I removed it from computer and put it into broken PC. Booted PC up and push F10 till I got to the bios. Changed boot priority to #1 uefi usb #2 usb. Saved changes and restarted. Went to stuck loading Windows screen. Power off, power on F10 changed bios from uefi+legacy to just uefi and booted usb first priority. Saved and rebooted. Went to stuck loading Windows screen. Figured I'd just try to see if command promp would work. Power off, power on F10 changed to default bios settings saved and restarted. Windows failed to load restart with command promp. Stuck on Windows loading screen but it finally worked and I was in command promp. Trying several commands to figure out what drive the usb was and looking on Google trying to find list of commands to use with command prompt. The computer automatically just restarted and I didn't even execute any command. Now unsure I can get to command prompt again. Tried rebooting again and again about 4 or 5 times and get stuck on Windows loading screen and no option of boot to command prompt.

I can get to efi shell easily but don't think that's gonna help me with what I need. I honestly don't know what I should run off of hirens even if I do get it to run. I'll use to research Google as I go. My biggest problem is trying to get the usb to load then if someone would like to walk me to diagnose the problem id be forever grateful!

Please help me. I've repaired computers that have crashed before but this is first time this computer with this motherboard has crashed and I just can't get it to do right and it's been killing many days just watching a stuck screen.

Please! TY in advance!

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#2 hamluis

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Posted 28 August 2016 - 03:59 PM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html

 

Louis



#3 HelpMePlsssss

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Posted 28 August 2016 - 04:44 PM

How to receive help diagnosing Blue Screens and Windows crashes - http://www.bleepingcomputer.com/forums/topic176011.html
 
Louis


Thanks Louis for your reply, however I'm very confused how to complete the first step of scanning if I'm unable to get to command prompt or Windows or a usb drive.

#4 JohnC_21

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Posted 28 August 2016 - 05:27 PM

On the back of motherboard next to your PS2 port is a small black button. Press this to reset your UEFI settings. See page 1-9 of the manual. There is also a jumper available that will clear CMOS. page 1-32 of the manual. Do both with the power off. 

 

https://us.msi.com/Motherboard/support/Z87-G45-GAMING.html#down-manual

  

https://forum-en.msi.com/index.php?topic=31222.0   Detailed steps of using the CMOS clear button.

 

Page 3-12 Make sure SecureBoot is disabled. If enabled nothing will boot except Windows 8 and above or a linux install disk with the correct key.

 

Use Rufus with a bootable iso file to create a bootable USB flash drive.

 

Tap F11 at boot with the USB flash drive attached to access your boot menu and select the bootable device. 3-2 of the manual.



#5 usasma

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Posted 29 August 2016 - 06:26 AM

Is this also you:  https://forums.malwarebytes.org/topic/187566-cant-get-windows-to-boot-cant-even-boot-from-usb/

 

I'd suggest staying with JohnC_21's advice for starters.

If you can use Hiren's, then you should be ablte to access the hard drive.
If so, then copy out the contents of the C:\Windows\Minidump folder to your Desktop
Then zip them up and upload them with your next post.
We'll run an analysis on them and may be able to get some additional information.


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#6 HelpMePlsssss

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Posted 29 August 2016 - 10:26 AM

On the back of motherboard next to your PS2 port is a small black button. Press this to reset your UEFI settings. See page 1-9 of the manual. There is also a jumper available that will clear CMOS. page 1-32 of the manual. Do both with the power off. 

 

https://us.msi.com/Motherboard/support/Z87-G45-GAMING.html#down-manual

  

https://forum-en.msi.com/index.php?topic=31222.0   Detailed steps of using the CMOS clear button.

 

Page 3-12 Make sure SecureBoot is disabled. If enabled nothing will boot except Windows 8 and above or a linux install disk with the correct key.

 

Use Rufus with a bootable iso file to create a bootable USB flash drive.

 

Tap F11 at boot with the USB flash drive attached to access your boot menu and select the bootable device. 3-2 of the manual.

Thanks a lot JohnC_21

 

Ok Update:

 

Reset CMOS by pushing and holding black button on back of board for 5 seconds while powered off, Put jumper on JBAT1 and left on for about 3 minutes while powered off. Took jumper off plugged power cord in and started computer. Did not change a thing. System is still very very slow. Sits at black screen with either A2 or A3 bottom right hand corner for about 15 minutes then slowly boots into bios then goes to the starting windows screen where it gets stuck.

I finally was able to get it to boot to USB. Apparently PowerISO is not best at making such bootable usb or I just did it wrong. But I used Rufus as suggested by you and was able to do it again and it worked! So was able to boot the Hiren CD. Again booting thru the bios and loading Hiren CD takes almost an hour to complete. After getting into Hiren I  ran the MbrFix to try to fix the MBR. Afterwards I was going to use Malwarebytes but it didnt find any of my hard drives. So rebooted into bios changed to IDE sata. Rebooted to usb. Got into Hiren's ran the Malwarebytes. Ran the scan thru the night since it was taking so long, took 5 hours to complete. Found 13, (remove selected).

Restarted and went into bios, changed all to default, saved and reboot without usb. Now same issue as before. Nothing has changed. Also note, the A2 with black screen has been an on going problem with me for awhile. The A3 however is new.

Also I checked to make sure SecureBoot is disabled and the only way to make SecureBoot disabled/enabled is if I enable the Windows 8 features in my bios. Unless there is another option within my bios for such settings. I cant seem to find any other option about SecureBoot. However I've left the Windows 8 features disabled.

 

But one thing is for sure I can access Hiren's CD and if my sata is configured as IDE I can see those drives as well in Hiren's. It just takes soooooo lonnngggg to get back and forth.

 

Is this also you:  https://forums.malwarebytes.org/topic/187566-cant-get-windows-to-boot-cant-even-boot-from-usb/

 

I'd suggest staying with JohnC_21's advice for starters.

If you can use Hiren's, then you should be ablte to access the hard drive.
If so, then copy out the contents of the C:\Windows\Minidump folder to your Desktop
Then zip them up and upload them with your next post.
We'll run an analysis on them and may be able to get some additional information.

Yes that is me as well.

I posted in several forums to find the most active forums with the best help.

Yes I must say JohnC_21's advice and suggestions have been amazing and very simple!! I love it!

Yes I finally was able to get Hirens to work. I will open Hiren's and go to Windows Explorer and find the Minidump folder.

Does Hiren's come with winrar or winzip installed? Or will I have to copy the file to the USB then zip it on running pc? If copying to USB on broken PC, will I be able to copy to the same USB that Hiren's is running off of or will it have to be a different usb in a different port?

 

Thank you very much for both of your replies!!



#7 JohnC_21

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Posted 29 August 2016 - 11:34 AM

I would recommend you do a disk diagnostic with Hirens and also a memory test. I think Hirens has Memtest+86. Let it run for at least 6 passes. You will need to use a different USB port when copying if Hirens is on a USB.

 

After backing up your data you can do a clean install of Windows 8 using the Media Creation Tool. Back up your Windows 8 license key first.

 

https://www.microsoft.com/en-us/software-download/windows8



#8 HelpMePlsssss

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Posted 29 August 2016 - 11:59 AM

Im sure the test will take some time to complete. I will prob run it overnight while im sleeping due to how slow this system is running right now. Should I pull the Minidump file before running the Memtest+86?

Im currently running Windows 7, should I still do the clean install of windows 8? I'd rather not lose any data on this HD. I have an external HD I can use to grab my data off, Id just need to make sure that when i transfer my data it doesnt format or erase the data that is already on this external drive. What program within Hiren's is best to run to grab all data from the broken PC HD?

 

I thought reinstalling Windows would be a last resort. I know its a cure-all for almost all crashes that do not have to do with hardware failures. Is there a way we can wait on this step and try to work around so I'm sure to not lose any data?

 

You have been very helpful and I appreciate all your time. 


Edited by HelpMePlsssss, 29 August 2016 - 12:00 PM.


#9 JohnC_21

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Posted 29 August 2016 - 12:06 PM

Sorry, I thought you were running Windows 8. Yes, don't install 8, especially if you want to keep your programs. 

 

usasma has more experience with minidumps then I do. I defer to his advice. He can check your logs.

 

If you have important data on the drive and it is not backed up to another device, use MiniXP in Hirens to copy data to an external USB drive. With Hirens the USB external drive must be attached before booting Hirens or it will not be detected. MiniXP is listed in the Hirens Menu after boot. 


Edited by JohnC_21, 29 August 2016 - 12:06 PM.


#10 HelpMePlsssss

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Posted 29 August 2016 - 12:33 PM

JohnC_21 what is your go to program when you have computer boot issues? Its been awhile since I've had a computer crash and everyone use to be hype about Hirens CD. But it seems everyone has gone to Ultimate Boot CD and other programs similar. I even read somewhere that BestBuy uses Ultimate Boot CD as well. What is your go to and your favorite?



#11 JohnC_21

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Posted 29 August 2016 - 12:52 PM

Hirens is very good as it has a lot of Windows programs included. I have used UBCD which includes Parted Magic, a linux distro, with good results. Parted Magic can also be used to copy your data and the USB external does not have to be attached before boot. Parted Magic also includes TestDisk and PhotoRec for partition recovery and file recovery respectively. 

 

See this guide on Parted Magic for copying data. Parted Magic also has a drive diagnostic program on the desktop called Disk Health that can detect SATA as well as IDE drives.

 

Personally, I keep a complete disk image updated so if I do have problems that are software related I can recover the image and be back up in minutes. Macrium Free and Aomei Backupper are two programs that can image a complete disk to an external hard drive. If you get your computer back to running normally I would strongly advise you do a complete disk image to an external hard drive and also create the bootable media the program offers. This would let you restore the image to a new drive in case your drive fails. The nice thing about Macrium is it will detect your USB 3 drivers and add them to the rescue media, either CD or USB, to allow faster backups and restores.



#12 HelpMePlsssss

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Posted 29 August 2016 - 01:06 PM

Awesome, Ill check it out. Your last post doesnt include a link to see the guide you were referring to



#13 JohnC_21

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Posted 29 August 2016 - 01:18 PM

Sorry, here it is.

 

http://fixit.litten.com/linuxfilecopy.html

 

Disk Health is another name for GsmartControl



#14 HelpMePlsssss

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Posted 29 August 2016 - 04:57 PM

Update:

 

Ok weirdest thing.....

I guess me doing the MbrFix and running the malewarebytes within Hiren CD fixed some issues. I was able to load my desktop for the first time in a long time this afternoon. Im actually looking at my desktop right now in complete ahhhh......

I still feel unsafe rebooting or turning it off. I feel there might still be some issues and problems that I need to figure out.

 

Please give me steps to take.

 

TYVM!

 

 

If so, then copy out the contents of the C:\Windows\Minidump folder to your Desktop

Then zip them up and upload them with your next post.
We'll run an analysis on them and may be able to get some additional information.

 

usasma,

 

I have found the files your asking for in the Minidump folder. There are 3 files. One dates 12/31/2012, another 1/1/2013, and last 1/1/2013. Not sure if these are the ones you want or not. When I click on the "Properties" of the folder under the "Previous Versions" tab it has 6 other folders of "Minidump". Dates modified 8/19/2016, 8/20/2016, 8/24/2016, 8/27/2016, 8/27/2016, 8/27/2016. However I do not know how to access these folders.

This is what I see:

 

"Minidump Properties"

"Previous Versions"

"Previous versions come from restore points or from Windows Backup. How do I use previous versions?"

"Folder versions:"

"Sometime in the future (6)"

 

Then the list of the 6 folders.

 

Look forward to hearing from you guys again. Thanks for the help!!



#15 JohnC_21

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Posted 29 August 2016 - 05:03 PM

I think usasma should take over now. If he doesn't pop in then send him a PM. Thanks and I am glad you finally have a desktop.






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