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Laptop connects everywhere but home now


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19 replies to this topic

#1 FuchsiaIce

FuchsiaIce

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  • 52 posts
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  • Gender:Female
  • Location:New Orleans, LA
  • Local time:04:00 AM

Posted 28 August 2016 - 12:20 AM

Acer Aspire 5251

Supposed to be Wireless connection, currently on Ethernet

AT&T uVerse Gateway: Pace Model 5268AC FXN

In same room as Gateway

I have AT&T uVerse DSL

 

 

Here’s the thing.  I brought my laptop to my local shop to have a bad a/c jack replaced.  I have been a customer of this shop over ten years and they are stellar.  They replaced the jack and I finally get my machine home, I go to turn it on and connect wirelessly to my home network and… Nothing but weirdness. 

 

My network connections (when you click the little ascending bars next to the clock in the system tray area) say I am connected there (yet also claims there is no internet connection at the top of that list and on the Network and Sharing page), all our phones and the roommates' computers and tablet are connected wirelessly just as always.  When I go into Network and Sharing I see the little bench denoting a public network where it should be my Home network location and it says Unidentified Network not Public as it should say.  If I click on that a window pops up with a text box and Unidentified Network is highlighted like you should be able to change the name.  You can't.  The window also tells me it is where I can change the icon, too.  You can't.  In fact, there was no Home Network Location on the list with the standard Work location and Public location despite the fact I did have a Homegroup for a wireless printer and the sharing of files across devices.  I couldn't get it to disconnect from the Public Unidentified Network so I took leave of the established Homegroup  and then I created another Homegroup (note that my wireless printer on both the former and the present Homegroups remained visible to phones, tablet, and other two laptops).  This did nothing.  I still cannot switch out of the "Unidentified Public Network" over to a Home Network location, it still claims I have no internet connection on my Network and Sharing page, in my Available Networks list it still says (in the list itself) that I am connected at excellent signal strength yet says there is no internet connection at the top with the little yellow triangle on the little ascending bars next to the clock.  I have turned off and on the uVerse router and my computer several times in varying configurations, flushed my DNS, uninstalled and reinstalled the network adapter (all drivers up to date), I have tried a couple more minor things I am not recalling at the moment, but I have not messed in the registry or done a winsock reset.  For some reason the only restore point I have (though, I swear I should have several more) is one from the end of June and it is a System Image restore point which would reset everything and I am not sure I want to get that drastic yet.

 

After trying all these things I decided to take it back to the shop to see if they switched something, though I couldn’t fathom why they might.  Still, I took it back in.  Once there we turned on the machine and it connected with no problem to their in-shop wifi.  !!!!!  We removed all the locations under the Manage Wireless Networks and I took it home.  No joy.  So, stupidly, I went on the regular internet before coming to you here (I knew better, I just thought I could solve this strange problem myself… bad idea).  What I did before coming here is pull up my command prompt and I did a ipconfig/release and ipconfig/renew.  Now I have this (I will post screen shots taken with my phone as well as the MiniToolbox log below).  Any help you can give me will be greatly appreciated.  I honestly cannot figure out how this all happened.

 

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Julie (administrator) on 28-08-2016 at 00:03:38
Running from "C:\Users\Julie\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: ACRPRDCT Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
ProxyServer: localhost:8080

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
127.0.0.1    www.007guard.com
127.0.0.1    007guard.com
127.0.0.1    008i.com
127.0.0.1    www.008k.com
127.0.0.1    008k.com
127.0.0.1    www.00hq.com
127.0.0.1    00hq.com
127.0.0.1    010402.com
127.0.0.1    www.032439.com
127.0.0.1    032439.com
127.0.0.1    www.0scan.com
127.0.0.1    0scan.com
127.0.0.1    1000gratisproben.com
127.0.0.1    www.1000gratisproben.com
127.0.0.1    1001namen.com
127.0.0.1    www.1001namen.com
127.0.0.1    100888290cs.com
127.0.0.1    www.100888290cs.com
127.0.0.1    www.100sexlinks.com
127.0.0.1    100sexlinks.com
127.0.0.1    10sek.com
127.0.0.1    www.10sek.com
127.0.0.1    www.1-2005-search.com
127.0.0.1    1-2005-search.com
127.0.0.1    123fporn.info
127.0.0.1    www.123fporn.info
127.0.0.1    123haustiereundmehr.com
127.0.0.1    www.123haustiereundmehr.com
127.0.0.1    123moviedownload.com
127.0.0.1    www.123moviedownload.com

There are 15531 entries.

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)
Broadcom 802.11n Network Adapter = Wireless Network Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : JubilationLee
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : attlocal.net

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 78-E4-00-F1-8E-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
   Physical Address. . . . . . . . . : 88-AE-1D-61-15-11
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:306:cc4d:51a0:53b:8964:2e5f:ad08(Preferred)
   Link-local IPv6 Address . . . . . : fe80::53b:8964:2e5f:ad08%19(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.78(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, August 26, 2016 10:26:51 PM
   Lease Expires . . . . . . . . . . : Sunday, August 28, 2016 10:26:50 PM
   Default Gateway . . . . . . . . . : fe80::de7f:a4ff:feb1:959%19
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 327724573
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-72-81-C8-88-AE-1D-61-15-11
   DNS Servers . . . . . . . . . . . : 2602:306:cc4d:51a0::1
                                       192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
   Physical Address. . . . . . . . . : 78-E4-00-F1-8E-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0FD4F2AC-297A-4E51-9A0A-D4F96C051255}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.attlocal.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : attlocal.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{C7EF79DF-88B5-4DAB-A3E3-07C7183A67FF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  homeportal
Address:  2602:306:cc4d:51a0::1

Name:    google.com
Addresses:  2607:f8b0:4002:c07::8b
      216.58.192.142


Pinging google.com [2607:f8b0:4002:c07::66] with 32 bytes of data:
Reply from 2607:f8b0:4002:c07::66: time=31ms
Reply from 2607:f8b0:4002:c07::66: time=31ms

Ping statistics for 2607:f8b0:4002:c07::66:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 31ms, Average = 31ms
Server:  homeportal
Address:  2602:306:cc4d:51a0::1

Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
      2001:4998:58:c02::a9
      2001:4998:c:a06::2:4008
      206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Reply from 2001:4998:44:204::a7: time=84ms
Reply from 2001:4998:44:204::a7: time=85ms

Ping statistics for 2001:4998:44:204::a7:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 85ms, Average = 84ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 25...78 e4 00 f1 8e 49 ......Microsoft Virtual WiFi Miniport Adapter
 19...88 ae 1d 61 15 11 ......Broadcom NetLink ™ Gigabit Ethernet
 10...78 e4 00 f1 8e 49 ......Broadcom 802.11n Network Adapter
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 26...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 30...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.78     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.78    266
     192.168.1.78  255.255.255.255         On-link      192.168.1.78    266
    192.168.1.255  255.255.255.255         On-link      192.168.1.78    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.78    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.78    266
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19    266 ::/0                     fe80::de7f:a4ff:feb1:959
  1    306 ::1/128                  On-link
 19     18 2602:306:cc4d:51a0::/64  On-link
 19    266 2602:306:cc4d:51a0:53b:8964:2e5f:ad08/128
                                    On-link
 19    266 fe80::/64                On-link
 19    266 fe80::53b:8964:2e5f:ad08/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/27/2016 09:13:31 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80042302).

Error: (08/27/2016 09:13:31 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.

Error: (08/27/2016 09:13:31 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f} and name Coordinator cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Error: (08/27/2016 07:11:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]


Operation:
   Instantiating VSS server

Error: (08/27/2016 03:37:14 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x80042302).


System errors:
=============
Error: (08/26/2016 09:49:07 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.227.785.0).

Error: (08/26/2016 09:40:20 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:09:12 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 116.21.0.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:09:12 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:09:12 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:09:11 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:01:55 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 116.21.0.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:01:55 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:01:55 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY51

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\NETWORK SERVICE

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (08/26/2016 09:01:53 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.225.3486.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.9.0218.00

    Source Path: 4.9.0218.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608


Microsoft Office Sessions:
=========================
Error: (08/27/2016 09:13:31 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80042302

Error: (08/27/2016 09:13:31 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (08/27/2016 09:13:31 PM) (Source: VSS)(User: )
Description: {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f}Coordinator0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Error: (08/27/2016 07:11:52 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:52 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 07:11:51 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


Operation:
   Instantiating VSS server

Error: (08/27/2016 03:37:14 AM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x80042302


CodeIntegrity Errors:
===================================
  Date: 2014-11-16 19:16:29.492
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:16:29.414
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:15:42.436
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:15:42.358
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:13:42.062
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:13:41.906
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:08:16.781
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:08:16.719
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:06:28.166
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-11-16 19:06:28.103
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

1.3M WebCam (HKLM-x32\...\{FC9B811E-39BC-4813-9E29-B83CCF700010}) (Version: 2.103.13.11 - ALi)
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.63 - NewTech Infosystems)
Acer Crystal Eye webcam (HKLM-x32\...\{51F026FA-5146-4232-A8BA-1364740BD053}) (Version: 1.0.2.1 - liteon)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3002 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3007 - Acer Incorporated)
Acer Games (HKLM-x32\...\WildTangent acer Master Uninstall) (Version: 1.0.0.80 - WildTangent)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3002 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0105.2010 - Acer Incorporated)
Acer Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3001 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.210 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Adobe Photoshop 7.0 (HKLM-x32\...\Adobe Photoshop 7.0) (Version: 7.0 - Adobe Systems, Inc.)
AIM 7 (HKLM-x32\...\AIM_7) (Version:  - )
AllDup 3.4.24 (HKLM-x32\...\AllDup_is1) (Version: 3.4.24 - Michael Thummerer Software Design)
AMD Catalyst Install Manager (HKLM\...\{15667DA1-6D17-DD0F-66D7-4221FD246DA8}) (Version: 8.0.877.0 - Advanced Micro Devices, Inc.)
Any Audio Converter 5.9.2 (HKLM-x32\...\Any Audio Converter_is1) (Version:  - Any-Audio-Converter.com)
Any Video Converter 5.7.5 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.63 - NewTech Infosystems) Hidden
Bejeweled 2 Deluxe (HKLM-x32\...\WT078749) (Version: 2.2.0.82 - WildTangent) Hidden
Belarc Advisor 8.2 (HKLM-x32\...\Belarc Advisor) (Version: 8.2.6.0 - Belarc Inc.)
Blackhawk Striker 2 (HKLM-x32\...\WT078953) (Version: 2.2.0.82 - WildTangent) Hidden
Bob the Builder Can-Do-Zoo (HKLM-x32\...\WT078961) (Version: 2.2.0.82 - WildTangent) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Box Sync (64 bit) (HKLM\...\{B6E694C7-23C3-4A84-B2F6-BDBFAF5C85A4}) (Version: 3.4.20.0 - Box, Inc)
Build-a-lot 2 (HKLM-x32\...\WT079193) (Version: 2.2.0.82 - WildTangent) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.08 - Piriform)
Clean Master (HKLM-x32\...\Clean Master) (Version: 1.0 - Cheetah Mobile)
ComicRack v0.9.134 (HKLM\...\ComicRack) (Version: v0.9.134 - cYo Soft)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.3) (Version: 5.0.1.3 - Coupons.com Incorporated)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3216.50 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
DirectVobSub 2.41.7036 (HKLM-x32\...\vsfilter_is1) (Version: 2.41.7036 - MPC-HC Team)
Download Updater (AOL LLC) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - )
Dropbox (HKCU\...\Dropbox) (Version: 8.4.21 - Dropbox, Inc.)
Epson CreativeZone (HKLM-x32\...\{E6C82F8F-2031-4825-8CC3-98C5960875C1}) (Version:  - )
Epson Easy Photo Print 2 (HKLM-x32\...\{39F58DDB-B2B8-4B86-AF20-4706A80EB30D}) (Version: 2.2.0.0 - SEIKO EPSON CORPORATION)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (HKLM-x32\...\{B2D55EB8-32C5-4B43-9006-9E97DECBA178}) (Version: 1.00.0000 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{03B8AA32-F23C-4178-B8E6-09ECD07EAA47}) (Version: 2.40.0001 - SEIKO EPSON CORPORATION)
EPSON NX420 Series Printer Uninstall (HKLM\...\EPSON NX420 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.4i - SEIKO EPSON CORPORATION)
EpsonNet Setup 3.2 (HKLM-x32\...\{C9D8A041-2963-4B31-8FFC-1500F3DB9293}) (Version: 3.2a - SEIKO EPSON CORPORATION)
Escape Rosecliff Island (HKLM-x32\...\WT079218) (Version: 2.2.0.82 - WildTangent) Hidden
Eye Candy 4000 (HKLM-x32\...\Eye Candy 4000) (Version:  - )
Faerie Solitaire (HKLM-x32\...\WT079017) (Version: 2.2.0.82 - WildTangent) Hidden
FATE - The Traitor Soul (HKLM-x32\...\WT079021) (Version: 2.2.0.82 - WildTangent) Hidden
ffdshow [rev 2527] [2008-12-19] (HKLM-x32\...\ffdshow_is1) (Version: 1.0 - )
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 1.3.99.311 - Foxit Corporation)
gbText (HKLM-x32\...\gbText) (Version:  - )
GetFoldersize 3.0.0 (HKLM-x32\...\GetFoldersize_is1) (Version: 3.0.0 - Michael Thummerer Software Design)
G-Force (HKLM-x32\...\G-Force) (Version: 4.1.3 - SoundSpectrum)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
HTC Driver Installer (HKLM-x32\...\{4CEEE5D0-F905-4688-B9F9-ECC710507796}) (Version: 4.17.0.001 - HTC Corporation)
HTC Sync Manager (HKLM-x32\...\{231D0C79-98A6-4693-A366-36DE7D7346EC}) (Version: 3.1.69.5 - HTC)
HydraVision (HKLM-x32\...\{7779F680-1E60-A6FD-5C47-5D427EA07806}) (Version: 4.2.234.0 - Advanced Micro Devices, Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.2.1.126 - IObit)
IPTInstaller (HKLM-x32\...\{08208143-777D-4A06-BB54-71BF0AD1BB70}) (Version: 4.0.9 - HTC)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 101 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F32180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
Jewel Quest Solitaire 3 (HKLM-x32\...\WT079065) (Version: 2.2.0.82 - WildTangent) Hidden
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K-Lite Codec Pack 7.0.0 (Standard) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 7.0.0 - )
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.7 - Acer Inc.)
MagniPic (HKLM\...\{E8320A1F-650E-4766-A58D-2D2C33D128E9}) (Version: 1.0 - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Primary Interoperability Assemblies 2005 (HKLM-x32\...\{D24DB8B9-BB6C-4334-9619-BA1C650E13D3}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Word 2000 (HKLM-x32\...\{00170409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.2720 - Microsoft Corporation)
Modio 5 (HKLM-x32\...\{3DA224A5-666B-4941-8998-2F19C6D126A5}_is1) (Version:  - GameTuts)
Modio Plugin (HKLM-x32\...\{42386339-30AC-45F4-8D06-995047C18A13}_is1) (Version:  - GameTuts)
Monopoly (HKLM-x32\...\WT079097) (Version: 2.2.0.82 - WildTangent) Hidden
Mozilla Firefox 47.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0.1 (x86 en-US)) (Version: 47.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.1.6018 - Mozilla)
MPC-HC 1.7.10 (HKLM-x32\...\{2624B969-7135-4EB1-B0F6-2D8C397B45F7}_is1) (Version: 1.7.10 - MPC-HC Team)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Lost in Los Angeles (HKLM-x32\...\WT079101) (Version: 2.2.0.82 - WildTangent) Hidden
MyWinLocker (HKLM-x32\...\{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}) (Version: 3.1.206.0 - Egis Technology Inc.) Hidden
Next Generation Visualisations (HKLM-x32\...\{2E376AD9-5C49-4F7D-A0BA-6A44E8FA5A3B}) (Version: 1.0.0 -  Microsoft)
NTI Backup Now 5 (HKLM-x32\...\{B5577A8D-500A-4972-ADC4-E813C94FC510}) (Version: 5.5.0.116 - NewTech Infosystems, Inc.) Hidden
NTI Backup Now 5.5 (HKLM-x32\...\InstallShield_{B5577A8D-500A-4972-ADC4-E813C94FC510}) (Version: 5.5.0.116 - NewTech Infosystems, Inc.)
NTI Media Maker 8 (HKLM-x32\...\{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems) Hidden
NTI Media Maker 8 (HKLM-x32\...\InstallShield_{2413930C-8309-47A6-BC61-5EF27A4222BC}) (Version: 8.0.12.6630 - NewTech Infosystems)
NTI Open File Manager (HKLM-x32\...\NTI Open File Manager) (Version:  - NewTech Infosystems, Inc.)
Paint Shop Pro 7 Try And Buy (HKLM-x32\...\{D6DE02C7-1F47-11D4-9515-00105AE4B89A}) (Version: 7.0.4.0000 - Jasc Software Inc)
PDF Architect 3 (HKLM-x32\...\PDF Architect 3) (Version: 3.1.1.24880 - pdfforge GmbH)
PDF Architect 3 Asian Fonts Pack (HKLM-x32\...\{8F307749-A556-4C64-B7D9-4330EAA58EC1}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Convert Module (HKLM-x32\...\{CE828AD0-88E5-45FE-9BEE-A795515B6AF0}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Create Module (HKLM-x32\...\{FAB06EA0-4907-47CE-B002-4EEFA36F806D}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Edit Module (HKLM-x32\...\{E9397ACE-64E3-49EA-98B0-F787F0637029}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Forms Module (HKLM-x32\...\{9B935460-523D-4555-AB48-A35FFD6D33D4}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Insert Module (HKLM-x32\...\{895F55C0-59A9-44F2-98D4-7F7074CF41FE}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 OCR Module (HKLM-x32\...\{DD5F1982-B10F-41A1-9EBA-B22217D5F831}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Review Module (HKLM-x32\...\{CD6C6D62-4966-4B25-BE56-D42C775446B6}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 Secure Module (HKLM-x32\...\{89AAC762-200A-4ED7-AE86-9A34A65BE8FF}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDF Architect 3 View Module (HKLM-x32\...\{BEDC9772-10E8-4BBA-9048-CD78CD93BF38}) (Version: 3.1.1.24851 - pdfforge GmbH) Hidden
PDFCreator (HKLM\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 2.1.1 - pdfforge)
Penguins! (HKLM-x32\...\WT079105) (Version: 2.2.0.82 - WildTangent) Hidden
PFPortChecker 1.0.39 (HKLM-x32\...\PFPortChecker) (Version: 1.0.39 - Portforward.com)
Philips Media Converter (HKLM-x32\...\{158E1414-F085-4292-B6C7-A04281BEA031}) (Version: 1.02 - Philips)
Philips Media Converter (HKLM-x32\...\{6801ABDC-5A3C-4B4A-AE26-077CBA3FB704}) (Version: 1.02 - Philips) Hidden
Plants vs. Zombies (HKLM-x32\...\WT079109) (Version: 2.2.0.82 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WT079113) (Version: 2.2.0.82 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WT079117) (Version: 2.2.0.82 - WildTangent) Hidden
Rainlendar2 (remove only) (HKLM-x32\...\Rainlendar2) (Version:  - )
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6650 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7553 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30113 - Realtek Semiconductor Corp.)
Recuva (HKLM\...\Recuva) (Version: 1.52 - Piriform)
Sansa Updater (HKCU\...\Sansa Updater) (Version: 1.301 - SanDisk Corporation)
Scrabble Plus (HKLM-x32\...\WT079149) (Version: 2.2.0.82 - WildTangent) Hidden
Search Protection (HKCU\...\Search Protection) (Version: 7.3.0.3 - Spigot, Inc.)
SES Driver (HKLM\...\{D8CC254C-C671-4664-9A38-FA368D1E2C97}) (Version: 1.0.0 - Western Digital)
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 1.0.29.90.g200ff544 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.19.0 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{C5DA59CF-2BB8-48D5-8E5B-17F2E0F0FEE4}) (Version: 4.5.5.0 - Husdawg, LLC)
The Price is Right (HKLM-x32\...\WT079153) (Version: 2.2.0.82 - WildTangent) Hidden
UHS Reader (Version 4.6) (HKLM-x32\...\UHS Reader (Version 4.6)) (Version: 4.60 - Universal Hint System)
Update Installer for WildTangent Games App (HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games App) (Version:  - WildTangent) Hidden
Virtual Families (HKLM-x32\...\WT079643) (Version: 2.2.0.82 - WildTangent) Hidden
Virtual Villagers - A New Home (HKLM-x32\...\WT079173) (Version: 2.2.0.82 - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.4 - VideoLAN)
WD Drive Utilities (HKLM-x32\...\{72E40002-8CEC-47C1-A099-83AC8E173BF0}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD Quick View (HKLM-x32\...\{1B08B793-BB08-4643-9914-5E090743B174}) (Version: 2.1.0.11 - Western Digital Technologies, Inc.)
WD Security (HKLM-x32\...\{83270912-15C7-4336-822E-E8F1B1BBCA60}) (Version: 1.0.3.3 - Western Digital Technologies, Inc.)
WD SmartWare (HKLM\...\{EC54143B-24CC-47D2-AB39-0F5701988BA4}) (Version: 2.1.0.11 - Western Digital Technologies, Inc.)
WD SmartWare Installer (HKLM-x32\...\{b562e350-d8f0-4ff8-aa59-2c5fb99952e2}) (Version: 2.1.0.11 - Western Digital Technologies, Inc.)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.01.3002 - Acer Incorporated)
WildTangent Games App (Acer Games) (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-acer) (Version: 4.0.5.31 - WildTangent)
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass  (08/11/2009 2.0.0010.00002) (HKLM\...\B81055EA372C9E3EA5000B4BD9585D992D51F1DE) (Version: 08/11/2009 2.0.0010.00002 - Google, Inc.)
Windows Driver Package - Western Digital Technologies (WDC_SAM) WDC_SAM  (01/19/2011 1.0.0009.0) (HKLM\...\4CA7CFBB29889F25ACB3DF6E3A42BAE29EB43B20) (Version: 01/19/2011 1.0.0009.0 - Western Digital Technologies)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinFilter (HKLM-x32\...\{5F189DF5-2D05-472B-9091-84D9848AE48B}{3e661da}) (Version:  - GTgroup)
WinRAR 4.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
WinZip 16.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240CD}) (Version: 16.0.9715 - WinZip Computing, S.L. )
Yahtzee (HKLM-x32\...\WT079179) (Version: 2.2.0.82 - WildTangent) Hidden
Zuma Deluxe (HKLM-x32\...\WT078774) (Version: 2.2.0.82 - WildTangent) Hidden

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 2810.9 MB
Available physical RAM: 1407.18 MB
Total Virtual: 5619.98 MB
Available Virtual: 3240.32 MB

========================= Partitions: =====================================

1 Drive c: (JubilationLee1) (Fixed) (Total:218.78 GB) (Free:63.99 GB) NTFS
3 Drive e: (Pixie) (Fixed) (Total:931.48 GB) (Free:478.93 GB) NTFS

========================= Users: ========================================

User accounts for \\JUBILATIONLEE

Administrator            Guest                    Julie                    
Mcx1-JUBILATIONLEE       Mcx2-JUBILATIONLEE       

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================


**** End of log ****
 

 

Attached File  IMAG0942.jpg   114.18KB   1 downloadsAttached File  IMAG0945.jpg   120.32KB   1 downloadsAttached File  IMAG0946.jpg   129.72KB   1 downloads


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#2 Trikein

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Posted 28 August 2016 - 12:52 AM

Try deleting the wireless profile and re-enter it. See here for instructions. 

 

Do you have a receipt of what work they did? Did they JUST replace the PSU or was any other work done? 

 

Last, looks like you have the PUP Search Protect. See here for removal. Probably came bundled with PDF Architect 3.



#3 FuchsiaIce

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Posted 28 August 2016 - 10:26 PM

Trikein, thank you for replying!

 

When I returned to the shop and it connected automatically to their network we deleted all the wireless profiles and then I brought it home and tried reconnecting there with no positive result.  I went ahead and did this again as per your instructions.  Still no connection wirelessly.  I did go ahead and uninstall the PUP Search Protect along with PDF Architect 3.  The only other thing the shop did was to run a defrag on my machine.  As the pictures on my initial post show it is still telling me that "Wireless Network Connection doesn't have a valid IP configuration", and the other two pictures still present the same right now.  Media that I do not think should be disconnected are still disconnected, and my list still looks the same with the Ethernet connection showing at the top of the list as it should but the wireless connection presenting as "Unknown Network" and "No Internet Access" at the top of the list but showing connected in the list itself.  I am completely at a loss here.  I need to be wireless in my home.


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#4 Wand3r3r

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Posted 28 August 2016 - 11:04 PM

The ipconfig shows you getting a auto assigned ip address [169...] which means its not getting a ip address from the routers wifi.

This is confirmed with the ip error message.

 

Things to think about:

 

make sure you are not blocking yourself based on the mac address of the wifi interface in the router

delete the wifi interface reference in Device Manager and reboot so windows reloads it.



#5 FuchsiaIce

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Posted 29 August 2016 - 02:15 AM

Thank you for responding, Wand3r3r!

When you say "delete the wifi interface reference" do you mean to uninstall the wireless network adapter? I will do this again, but I have done this three or four times while trying to figure this out.
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#6 Wand3r3r

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Posted 29 August 2016 - 06:55 PM

Yes delete it from device manager.

 

Download and run xirrus wifi inspector and post a screen shot of the networks it sees in your area.

 

Can you connect from other devices via wifi to this uverse router like from your phone?



#7 FuchsiaIce

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Posted 31 August 2016 - 01:21 AM

I deleted and after reboot still this weirdness I can't figure out after it reinstalled (see pictures above).

 

When I brought my computer back to the shop after experiencing this upon my return home from having a new a.c. jack installed, we turned on the computer at the shop and it readily connected to their wireless network so I know it's not a bad adapter.  We deleted all the wireless profiles at the shop, shut the machine down and I returned home again only for the problem to still be present.  All our phones (5), my roommates' two laptops and two tablets, the ps4 and Xbox 360 all connect just fine and experienced nothing unusual at any time.  Thank you so much for your time with this.

 

Here's the screenshot:

Attached Files


Edited by FuchsiaIce, 31 August 2016 - 01:23 AM.

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#8 Trikein

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Posted 31 August 2016 - 02:03 AM

Can't see all the networks with a screenshot. Can you post a log? Above Settings click on "Export Networks" and save the file to your desktop. Should be a .CSV file that you can attach to a reply  by clicking on "More Posting settings" on the bottom of the post.

 

From looking what has been shown so far, it looks like someone has the same/simular ATT wireless gateway as you very close. I also see a network 1 channel away from yours that is hidding their SSID. Don't think either of these would cause a IP issue, but it is still of note. 

 

What setting do you have your wireless security? "WPA-PSK (TKIP) and WPA2-PSK (AES)" or "WPA2-PSK (AES)"? See page 16-17 of manual for instructions.

 

Last, are you using any of the HTC software as a active tether?



#9 FuchsiaIce

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Posted 01 September 2016 - 02:57 AM

On our phones and tablets there have always been two channels visible associated with my Gateway: Jubilee (name of my network) and Jubilee 5.0.  When it was set up I knew I had both of these, but we've never been able to see the 5.0 on our computers.  I just thought it had something to do with phone OS versus computer OS.  Not sure if that's significant, just FYI.

 

My security is still the default which is WPA2-PSK (AES).

 

When you ask, "are you using any of the HTC software as a active tether?"  Do you mean are we using any of the phones or tablets as a hotspot, tethering a wireless connection through one or more of them?  If that is the question, no we are not.

 

Again, thank you for your time. Here is the log:  It is telling me I am not allowed to upload this kind of file.


Edited by FuchsiaIce, 01 September 2016 - 02:59 AM.

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#10 Trikein

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Posted 01 September 2016 - 09:37 AM

That stinks. Can you copy paste them? Or include a screenshot with all networks? If not, maybe a moderator can help.



#11 FuchsiaIce

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Posted 01 September 2016 - 07:03 PM

Success!  Found a viewer.  Here is the log:

 

Connected    SSID    Signal(dBm)    Network Mode    Default Encryption    Default Auth    Vendor    BSSID    Channel    Frequency    Network Type    Adapter Description
False    Jubilee    -19    802.11n    AES-CCMP    WPA2/PSK    Unknown    DC:7F:A4:B1:09:5A    5    2432    Access Point    Broadcom 802.11n Network Adapter
False    ATT6V7kJt9    -67    802.11n    AES-CCMP    WPA2/PSK    Unknown    DC:7F:A4:B1:0B:6A    7    2442    Access Point    Broadcom 802.11n Network Adapter
False    NETGEAR42    -70    802.11n    AES-CCMP    WPA2/PSK    Unknown    A0:63:91:82:31:9A    11    2462    Access Point    Broadcom 802.11n Network Adapter
False    ATTRnEtrkI    -78    802.11n    AES-CCMP    WPA2/PSK    Unknown    10:05:B1:D4:DA:00    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    Merry Christmas Mimi    -91    802.11n    AES-CCMP    WPA2/PSK    Unknown    04:A1:51:D4:D2:B7    6    2437    Access Point    Broadcom 802.11n Network Adapter
                                            
 


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#12 Trikein

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Posted 01 September 2016 - 08:18 PM

Not seeing Jubilee 5.0 is normal if the device doesn't have a 5Ghz capable wifi adapter. What I find odd is Jubilee and ATT6V7kJt9 have such similar BSSID. I thought it could be relevant, but I can't figure out how. Could just be a odd coincidence. What networks go away if you unplug the power to your gateway?

 

Also, would you be willing to try to disable security on Jubilee and see if you can connect then? Logic would say something happened when the AC was being replaced, but it only broke something needed to connect to your type of Wifi. I would give specific instructions but I am still digging through the manual. :-) Is that something you know how to do?



#13 FuchsiaIce

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Posted 03 September 2016 - 07:19 AM

I took another log of available networks after cutting power to the gateway (I assume there are more networks this time because of the hour of day I did this), I will paste below.  I went to the home page for the gateway and I disabled the security there - meaning I pulled up "disable" on the menu so one no longer needs to type in the password to get on my network - is that what you meant by disabling security on Jubilee?  I still couldn't connect.  If that is not what you meant, please clarify?

 

Here is the log with the power cut to the gateway:

 

Connected    SSID    Signal(dBm)    Network Mode    Default Encryption    Default Auth    Vendor    BSSID    Channel    Frequency    Network Type    Adapter Description
False    ATT6V7kJt9    -61    802.11n    AES-CCMP    WPA2/PSK    Unknown    DC:7F:A4:B1:0B:6A    7    2442    Access Point    Broadcom 802.11n Network Adapter
False    NETGEAR42    -68    802.11n    AES-CCMP    WPA2/PSK    Unknown    A0:63:91:82:31:9A    11    2462    Access Point    Broadcom 802.11n Network Adapter
False    ATTRnEtrkI    -83    802.11n    AES-CCMP    WPA2/PSK    Unknown    10:05:B1:D4:DA:00    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    2WIRE837    -84    802.11g    AES-CCMP    WPA2/PSK    Unknown    74:9D:DC:1B:A9:99    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    Olive Garden Guest WiFi    -84    802.11n    None    Open    Unknown    94:B4:0F:6B:64:E3    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    Olive Garden Corporate    -85    802.11n    AES-CCMP    WPA2/802.1x    Unknown    94:B4:0F:6B:64:E4    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    <Non-broadcasted>    -86    802.11n    AES-CCMP    WPA2/PSK    Unknown    94:B4:0F:6B:64:E2    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    Avery    -86    802.11n    AES-CCMP    WPA2/PSK    Unknown    9C:AD:97:51:71:74    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    <Non-broadcasted>    -87    802.11n    AES-CCMP    WPA2/PSK    Unknown    24:A4:3C:04:47:81    11    2462    Access Point    Broadcom 802.11n Network Adapter
False    ZEA WiFi    -88    802.11n    AES-CCMP    WPA2/PSK    Unknown    2E:A4:3C:04:47:81    11    2462    Access Point    Broadcom 802.11n Network Adapter
False    ATT9Dh3kGw    -92    802.11n    AES-CCMP    WPA2/PSK    Unknown    DC:7F:A4:34:7D:6E    9    2452    Access Point    Broadcom 802.11n Network Adapter
False    ATT759D8M7    -93    802.11n    AES-CCMP    WPA2/PSK    Unknown    44:E1:37:C1:CC:50    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    ZEA Banquet    -94    802.11n    AES-CCMP    WPA2/PSK    Awind    00:12:5F:0A:EE:5A    1    2412    Access Point    Broadcom 802.11n Network Adapter
False    ATT6P3M5h8    -94    802.11n    AES-CCMP    WPA2/PSK    Unknown    E0:B7:0A:69:C7:C0    1    2412    Access Point    Broadcom 802.11n Network Adapter
                                            
 


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#14 Trikein

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Posted 03 September 2016 - 08:14 AM

If it doesn't connect without security, then I am out of ideas. Must be some compatibility or setting issue, but I don't know how to isolate that. Only thing I can say for sure is your area has very congested Wifi but not on your channel. This is a very weird one. Sorry and good luck.


Edited by Trikein, 03 September 2016 - 08:18 AM.


#15 FuchsiaIce

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Posted 03 September 2016 - 08:57 AM

Yes, this is very weird.  I thank you for taking the time to try and help me.


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