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Can't change resolution with new monitor on notebook


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12 replies to this topic

#1 shinanqu

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Posted 27 August 2016 - 10:27 PM

Hello,
 
I hope somebody can help me. I have a huge issue with my new monitor and I can barely use my notebook now.
 
I have a Acer Aspire V notebook, bought 2014. My monitor broke and I went to a local computer shop. They changed my monitor and said that a new Acer monitor has been installed.
 
The monitor (seems) to work fine, but the new maximal resolution is 1366x768 instead of 1900x1200. Most programs that I use don't work properly with such a low resolution.
 
I assume that the problem are the settings of the graphic card drivers.
 
The graphic card is a NVIDIA GeForce GT 750M. I installed the most recent driver 372.54 from 2016 but it didn't help.
 
In the device manager under graphic card are two graphic cards listed:
- NVIDIA GeForce GT 750M
- Intel ® HD Graphics Family
 
When I right click on desktop -> Resolution -> Advanced Settings
The Intel driver is listed instead of the NVIDIA driver. I assume that the NVIDIA driver works fine, but it's just not really used by Windows. And I don't know how I can tell windows to use the NVIDIA driver instead of the generic Intel driver.
 
When I right click on the Intel driver -> Update Driver -> Search on Computer for Driver -> Choose from a list of drivers -> Deselect Show only compatible hardware -> NVIDIA -> NVIDIA GeForce GT 750M -> Continue -> Yes
With other words, when I try to update the Intel driver and force him to use the NVIDIA driver as an update, I get an error message "The NVIDIA driver is not supported by this Windows Version."
 
I assume that this error message has no meaning and I just shouldn't try to update an Intel driver with an totally unrelated driver. The hardware and grahic card are just about 2 years old, the monitor is new, Windows 8.1 is updated, the graphic driver are updated, everything should be compatible and support each other.
 
How can I change the resolution to 1900x1200? How can I tell Windows to use the NVIDIA drivers as the graphic card? What else can I try? Should I go back to the repair shop and ask for help (though I assume that it has nothing to do with the hardware or with their work)?
 
Thank you for reading this long post! I look forward to any kind of help, support and advice :-) Thank you!


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#2 hamluis

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Posted 28 August 2016 - 06:39 AM

http://www.acer.com/ac/en/US/content/support

 

Louis



#3 dc3

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Posted 28 August 2016 - 10:18 AM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy...1png_zpsr3irze6o.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy...2_zpsia3rp09d.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy...3_zpsnj1twsfh.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to your desktop.
 
Right-click on MiniToolBox.exe and select Run as Administrator.
 
You will see an image like the one below.
 
minitoolbox_zps7byuwkla.png
 
Click on the following checkbox only:
 
• List Installed Programs
 
Click on Go to start the scan.  Once it is finished highlight the text, then copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 shinanqu

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Posted 28 August 2016 - 01:20 PM

Thank you very much for the help! Here is the information:

http://speccy.piriform.com/results/yncD6SwTKeO2xV1HYYsEPV5

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Besitzer (administrator) on 28-08-2016 at 22:36:10
Running from "D:\downloads"
Microsoft Windows 8.1  (X64)
Model: Aspire V5-573G Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.8.42449 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Acer Power Management (HKLM\...\{91F52DE4-B789-42B0-9311-A349F10E5479}) (Version: 7.00.8100 - Acer Incorporated)
Acer Recovery Management (HKLM\...\{07F2005A-8CAC-4A4B-83A2-DA98A722CA61}) (Version: 6.00.8100 - Acer Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 21.0.0.215 - Adobe Systems Incorporated)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.7 64-bit (HKLM\...\{1B77B02E-17E4-4B6D-B8A1-74B29AF3D8DD}) (Version: 5.7.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CS6 Functional Content (HKLM-x32\...\{614020C8-2E16-4E16-A5F0-04DE2AB96097}) (Version: 6.0.0 - Adobe Systems Incorporated)
Advanced Renamer (HKLM-x32\...\Advanced Renamer_is1) (Version: 3.64 - Hulubulu Software)
Advanced SystemCare 9 (HKLM-x32\...\Advanced SystemCare_is1) (Version: 9.3.0 - IObit)
Amazon Send to Kindle (HKLM-x32\...\SendToKindle) (Version: 1.1.0.243 - Amazon)
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 372.54 - NVIDIA Corporation) Hidden
Any Video Converter 5.8.8 (HKLM-x32\...\Any Video Converter_is1) (Version:  - Any-Video-Converter.com)
Apple Application Support (32-Bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-Bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Article Wizard (HKLM-x32\...\{24C152B6-544C-4B64-A4CA-575843C0CFE6}) (Version: 1.0.0 - MySEOSolution)
Ashampoo WinOptimizer 2016 (HKLM-x32\...\{4209F371-38F5-0B47-1C5B-A4A8456950A3}_is1) (Version: 12.00.40 - Ashampoo GmbH & Co. KG)
Audacity 2.1.2 (HKLM-x32\...\Audacity®_is1) (Version: 2.1.2 - Audacity Team)
AutoHotkey 1.1.22.00 (HKLM\...\AutoHotkey) (Version: 1.1.22.00 - Lexikos)
Avant Browser (remove only) (HKLM-x32\...\AvantBrowser) (Version: 12.5.0.0 - Avant Force)
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.18.354 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{6052a753-acc6-4c02-b5a8-70962ff8e0a4}) (Version: 1.2.69.16114 - Avira Operations GmbH & Co. KG)
Avira Launcher (HKLM-x32\...\{B53443D3-4744-4C9C-95A9-7B3DF727DAE6}) (Version: 1.2.69.16114 - Avira Operations GmbH & Co. KG) Hidden
AviSynth 2.6 (HKLM-x32\...\AviSynth) (Version: 2.6.0.2 - GPL Public release.)
AvsP (HKLM-x32\...\AvsP_is1) (Version:  - )
BatteryBar (remove only) (HKLM\...\BatteryBar) (Version:  - )
Box Sync (HKLM\...\{28489620-F008-43E3-A0E4-C6F9AB575AE8}) (Version: 4.0.5399.0 - Box, Inc.)
Box Sync (HKLM-x32\...\{dd5ea393-09f1-41b5-82d1-d6c28844d71c}) (Version: 4.0.5309.0 - Box Inc.) Hidden
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Camtasia Studio 8 (HKLM-x32\...\{A2A41B60-D51F-4C04-BC94-B4C94F7B6DC0}) (Version: 8.6.0.2054 - TechSmith Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.10 - Piriform)
COMODO Firewall (HKLM\...\{73830292-868E-4C82-9AF5-CCFE2047B6A3}) (Version: 8.2.0.4508 - COMODO Security Solutions Inc.)
Connectify 2016 (HKLM\...\Connectify) (Version: 2016.0.7.37460 - Connectify)
CrashPlan (HKLM\...\{4EC0C335-9874-415E-A9F3-9BE3F63CE0B3}) (Version: 4.7.0.344 - Code 42 Software)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Directory List & Print (Pro) (HKLM-x32\...\{6336F23D-1D20-4E02-9FBD-20B3A8210E4D}_is1) (Version: 3.20 - Infonautics GmbH, Switzerland)
DivX-Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.3.52 - DivX, LLC)
Dolby Digital Plus Home Theater (HKLM\...\{7E3D8FA1-6092-469A-955B-68FC4A2C67CA}) (Version: 7.3.2.2 - Dolby Laboratories Inc)
Driver Booster 2.3 (HKLM-x32\...\Driver Booster_is1) (Version: 2.3 - IObit)
Dropbox (HKLM-x32\...\Dropbox) (Version: 8.4.21 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.35.1 - Dropbox, Inc.) Hidden
Epic Privacy Browser (HKCU\...\Epic) (Version: 48.0.2553.0 - Epic)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 6.2.4 (HKLM-x32\...\{1F000A98-5FF1-11E6-8BF2-0050569584E9}) (Version: 6.2.4.3244 - Evernote Corp.)
Ezvid (HKLM-x32\...\{F96D619D-99D6-4C9C-A393-0CD22DE1CA66}_is1) (Version: 0982 - Ezvid, inc.)
f.lux (HKCU\...\Flux) (Version:  - )
FileZilla Client 3.16.1 (HKLM-x32\...\FileZilla Client) (Version: 3.16.1 - Tim Kosse)
Firebird SQL Server - MAGIX Edition (HKLM-x32\...\{39AB2E37-1A55-4292-A5D3-971E9F70D0F8}) (Version: 2.1.32.0 - MAGIX AG)
foobar2000 v1.3.10 (HKLM-x32\...\foobar2000) (Version: 1.3.10 - Peter Pawlowski)
Fotogalerie (HKLM-x32\...\{41BF4A3B-D60A-4E92-883F-C88C8C157261}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.3.0.118 - Foxit Software Inc.)
Free Download Manager 3.9.7 (HKLM-x32\...\Free Download Manager_is1) (Version:  - FreeDownloadManager.ORG)
FreeMind (HKLM-x32\...\B991B020-2968-11D8-AF23-444553540000_is1) (Version: 1.0.1 - )
Glary Utilities PRO 5.45 (HKLM-x32\...\Glary Utilities 5) (Version: 5.45.0.65 - Glarysoft Ltd)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Drive (HKLM-x32\...\{459CE109-4E46-4340-92BC-054642BC3BC2}) (Version: 1.31.2873.2758 - Google, Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Helix YUV Codecs (remove only) (HKLM-x32\...\HelixYUVCodecs) (Version:  - )
Hotspot Shield 4.18.3 (HKLM-x32\...\HotspotShield) (Version: 4.18.3 - AnchorFree Inc.)
iFreeUp 1.0 (HKLM-x32\...\iFreeUp_is1) (Version: 1.0.11 - IObit)
Imagenomic Portraiture 2.2.1 Lightroom Plug-in (build 2210) (HKLM\...\ImagenomicPortraitureLightroomPlugin) (Version:  - )
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3316 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.1.1000 - Intel Corporation)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.3.0.142 - IObit)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.37 - Irfan Skiljan)
iTunes (HKLM\...\{D227565A-0033-40AD-89BA-653A205CDC11}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 91 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418091F0}) (Version: 8.0.910.14 - Oracle Corporation)
JDownloader 2 (HKLM\...\jdownloader2) (Version: 2.0 - AppWork GmbH)
JPEGmini (HKCU\...\5d2010e174743543) (Version: 1.8.23.0 - ICVT Ltd)
KDPublishingPro (HKLM-x32\...\{0B34254F-6C1D-4167-8ABB-178A1597D8D2}) (Version: 1.4.40 - KDPublishingPro.com)
Kindle samurai version 2.8 (HKLM-x32\...\{7711A452-E673-42CA-9C51-10EAC26EF252}_is1) (Version: 2.8 - SoftsEngine, Inc.)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
LibreOffice 4.2.5.2 (HKLM-x32\...\{8D8F47B2-0E03-4C50-9803-A01120878F96}) (Version: 4.2.5.2 - The Document Foundation)
Lidl-Fotos (HKLM-x32\...\Lidl-Fotos_is1) (Version:  - )
Life Is Strange™ (HKLM\...\Steam App 319630) (Version:  - DONTNOD Entertainment)
LINE (HKLM-x32\...\LINE) (Version: 4.5.0.873 - LINE Corporation)
Live Updater (HKLM-x32\...\{EE26E302-876A-48D9-9058-3129E5B99999}) (Version: 2.00.8100 - Acer Incorporated)
Logitech Webcam-Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
LongTailPro - Version 3.0.33 (HKLM-x32\...\{5C432EF7-DEFB-A1C7-2A54-3C43CAE7395C}) (Version: 3.0.33 - Long Tail Media, LLC) Hidden
LongTailPro - Version 3.0.33 (HKLM-x32\...\com.longtailpro.LongTailPro) (Version: 3.0.33 - Long Tail Media, LLC)
Magic Bullet Suite v12.1.1 (HKLM-x32\...\{99487911-8011-42BC-B594-8B02BFD32B1D}_is1) (Version: 12.1.1 - Red Giant, LLC)
Magic YouTube Xtractor version 1.20 (HKLM-x32\...\{9629C88B-66A7-4EB3-84E4-DAA47F683DCA}_is1) (Version: 1.20 - Alexandr Krulik)
MAGIX Photostory 2015 Deluxe (HKLM\...\{C9302FCA-B414-4D09-8393-7CACF844BFD0}) (Version: 14.0.2.51 - MAGIX Software GmbH) Hidden
MAGIX Photostory 2015 Deluxe (HKLM-x32\...\MX.{C9302FCA-B414-4D09-8393-7CACF844BFD0}) (Version: 14.0.2.51 - MAGIX Software GmbH)
MAGIX Speed burnR (MSI) (HKLM\...\{6CC42881-5756-4D63-BA64-CA19ABA47677}) (Version: 7.0.1.27 - MAGIX Software GmbH) Hidden
MAGIX Speed burnR (MSI) (HKLM-x32\...\MX.{6CC42881-5756-4D63-BA64-CA19ABA47677}) (Version: 7.0.1.27 - MAGIX Software GmbH)
Market Samurai (HKLM-x32\...\{8BE8064E-936F-19B3-C764-CA1601EDFB02}) (Version: 0.93.90 - Alliance Software Pty Ltd) Hidden
Market Samurai (HKLM-x32\...\MarketSamurai.6E37012E1CBD7F47B14488FCC715944F3EBDCEDC.1) (Version: 0.93.90 - Alliance Software Pty Ltd)
Maxthon Cloud Browser (HKLM-x32\...\Maxthon3) (Version: 4.9.2.1000 - Maxthon International Limited)
MEGAsync (HKLM-x32\...\MEGAsync) (Version:  - Mega Limited)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Expression Encoder 4 (HKLM-x32\...\Encoder_4.0.1651.0) (Version: 4.0.1651.0 - Microsoft Corporation)
Microsoft Expression Encoder 4 Screen Capture Codec (HKLM-x32\...\{952DCCD8-4039-46C8-BC8B-5C1EB6C8E130}) (Version: 4.0.1651.0 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{4fcf070a-daac-45e9-a8b0-6850941f7ed8}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010-Tools für Office-Laufzeit (x64) Language Pack - DEU (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Language Pack - DEU) (Version: 10.0.50903 - Microsoft Corporation)
MiniTool Partition Wizard Free 9.1 (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
Movie Maker (HKLM-x32\...\{70C91B91-61E8-4D06-86D6-A9DCC291983A}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{EB3DF0F0-0525-4C5A-A2F8-DEC868A3075D}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 33.0.2 (x86 de) (HKLM-x32\...\Mozilla Firefox 33.0.2 (x86 de)) (Version: 33.0.2 - Mozilla)
Mozilla Firefox 43.0.1 (x86 de) (HKCU\...\Mozilla Firefox 43.0.1 (x86 de)) (Version: 43.0.1 - Mozilla)
mp3splt-gtk (HKLM-x32\...\mp3splt-gtk) (Version:  - )
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
NexusFont 2.5 (ver 2.5.5.1420) (HKLM-x32\...\{EFEDD205-43FE-4208-B682-0937E803E19E}_is1) (Version:  - xiles)
Nik Collection (HKLM-x32\...\Nik Collection) (Version: 1.2.11 - Google)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.4 - Notepad++ Team)
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NVIDIA Grafiktreiber 372.54 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 372.54 - NVIDIA Corporation)
NVIDIA PhysX-Systemsoftware 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
Office Addin (HKLM-x32\...\{6D2BBE1D-E600-4695-BA37-0B0E605542CC}) (Version: 2.02.2009 - Acer)
OLYMPUS Digital Camera Updater (HKLM-x32\...\{392427E9-9FA4-4CD2-99EB-FD53A12BDCDA}) (Version: 1.2.1 - Olympus Corporation)
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PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.317.1 - Tracker Software Products Ltd)
PhonerLite 2.25 (HKLM-x32\...\PhonerLite_is1) (Version: 2.25 - Heiko Sommerfeldt)
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PureVPN (HKLM-x32\...\PureVPN_is1) (Version: 5.15.1.0 - PureVPN)
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Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.305 - Qualcomm Atheros Communications)
Qualcomm Atheros WLAN and Bluetooth Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 12.07 - Qualcomm Atheros)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RAPID Mode (HKLM\...\{34EF1328-6F71-4077-99AA-E44690F42043}) (Version: 1.0.1.81 - Samsung Electronics Co., Ltd.) Hidden
RarZilla Free Unrar (HKLM-x32\...\RarZilla Free Unrar) (Version: 7 - Philipp Winterberg)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.21238 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.38.115.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7027 - Realtek Semiconductor Corp.)
Red Giant Link (HKLM-x32\...\{10F82E5B-B611-4C65-8F29-666A9EC5680A}_is1) (Version: 1.9.7.33 - Red Giant, LLC)
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Samsung Magician (HKLM-x32\...\{29AE3F9F-7158-4ca7-B1ED-28A73ECDB215}_is1) (Version: 4.5.1 - Samsung Electronics)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
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Skype™ 7.22 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.22.109 - Skype Technologies S.A.)
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SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
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Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.2 - IObit)
SWF & FLV Player 3.0 (build 3.0.33.5106) (HKLM-x32\...\SWF & FLV Player_is1) (Version: 3.0.33.5106 - Eltima Software)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.6.19 - Synaptics Incorporated)
TeamViewer 11 (HKLM-x32\...\TeamViewer) (Version: 11.0.56083 - TeamViewer)
TeamViz (HKLM-x32\...\{181F7FF7-0EF4-4E3D-8CAB-EA321C8D91B6}) (Version: 3.2.0 - None provided)
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Virtual Audio Cable 4.14 (HKLM\...\Virtual Audio Cable 4.14) (Version:  - )
Visual Studio 2005 Tools for Office Second Edition Runtime (HKLM-x32\...\Microsoft Visual Studio 2005 Tools for Office Runtime) (Version:  - Microsoft Corporation)
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Visual Studio Tools for the Office system 3.0 Runtime Service Pack 1 (KB949258) (HKLM-x32\...\{8FB53850-246A-3507-8ADE-0060093FFEA6}.KB949258) (Version: 1 - Microsoft Corporation)
VLC media player 2.1.4 (HKLM\...\VLC media player) (Version: 2.1.4 - VideoLAN)
VLC Setup Helper (HKLM-x32\...\VLC Setup Helper_is1) (Version:  - Hobbyist Software)
Voicemeeter, The Virtual Mixing Console (HKLM-x32\...\VB:Voicemeeter {17359A74-1236-5467}) (Version:  - VB-Audio Software)
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WinCDEmu (HKLM-x32\...\WinCDEmu) (Version: 4.1 - Sysprogs)
Windows 7 USB/DVD Download Tool (HKLM-x32\...\{CCF298AF-9CE1-4B26-B251-486E98A34789}) (Version: 1.0.30 - Microsoft Corporation)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows-Treiberpaket - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
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WinSCP 5.7.7 (HKLM-x32\...\winscp3_is1) (Version: 5.7.7 - Martin Prikryl)
WizTree v1.07 (HKLM-x32\...\WizTree_is1) (Version:  - Antibody Software)
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Средства проверки правописания Microsoft Office 2013 — русский (HKLM\...\{90150000-001F-0419-1000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
谷歌拼音输入法 2.7 (HKLM\...\GooglePinyin2) (Version:  - Google Inc.)
 
**** End of log ****


#5 dc3

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Posted 28 August 2016 - 01:40 PM

Did you uninstall the NVIDIA graphics driver before installing the new driver?
 
I see that you have Advanced System Care installed.  Bleeping Computer does not recommend the use of registry cleaner or optimization software.
 
Why you should not use Registry Cleaners and Optimization Tools
 
There are numerous programs which purport to improve system performance, make repairs and tune up a computer. Many of them include such features as a registry cleaner, registry optimizer, disk optimizer, etc. Some of these programs even incorporate optimization and registry cleaning features alongside anti-malware capabilities. These registry cleaners and optimizers claim to speed up your computer by finding and removing orphaned and corrupt registry entries that are responsible for slowing down system performance. There is no statistical evidence to back such claims. Advertisements to do so are borderline scams intended to goad users into using an unnecessary and potential dangerous product.
 
Credit for this goes to Quietman7, one of our Global Moderators.
 
You also have Spybot Search & Destroy installed.  At one time this was a very good program, but they haven't kept up with the times and no longer are as effective as they once were.  I would suggest uninstalling this and use another program like SUPERAntiSpyware.
 
Your SSD only has 5% (2.95 GB) free space left on it.  You should have at least 15% free space with a partition this small.


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#6 Trikein

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Posted 28 August 2016 - 02:11 PM

What model Aspire V do you have? The full model number should be on a sticker on the bottom. 

 

From what I can tell, the 2014 Aspire was the V5 which had a 1366 x 768 screen as per here. Did you have a special version or SKU with a higher resolution screen? If so, I don't think your repair place knew and put in the "wrong" screen. Was there a part number on the receipt for the repair?



#7 shinanqu

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Posted 28 August 2016 - 02:23 PM

From what I can tell, the 2014 Aspire was the V5 which had a 1366 x 768 screen as per here.

 

Wow, that's quite a shock now. I assumed that it's a software problem, but the information behind the link really might have given the repair guy the impression that he has to take a 1366 screen.

 

I have an Acer Aspire V5-573G-54208G50akk

https://www.amazon.de/gp/product/B00DTFMPQ0

 

I will de- and reinstall my driver, as Arachibutyrophobia suggested and when it won't help, I will go back to the support guy. Thank you for pointing at that possible issue!



#8 Trikein

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Posted 28 August 2016 - 02:39 PM

Link provided says V5-573G-54208G50akk has resolution of 1920x1080 not 1900x1200. Why did you think it was 1900x1200? Maybe GPU can output 1900x1200 and the monitor was downsizing?

 

Either way, first step I would suggest is to find out what is physically in the laptop. I don't know of any way of finding out panel/monitor info if no drivers are installed for it. My guess is something like this. BTW, does touch screen work?



#9 shinanqu

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Posted 28 August 2016 - 02:45 PM

Oh that's my mistake. I thought it was 1200, but sure, it was just 1080. I confused it.

 

Touch screen doesn't work (-> the new monitor probably doesn't have a touch screen).

 

I will go tomorrow to the repair guy. I guess you are right, he installed the wrong monitor.


Edited by shinanqu, 28 August 2016 - 02:45 PM.


#10 dc3

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Posted 28 August 2016 - 03:55 PM

If this "tech" didn't make you aware that this was not the same display you need to make them correct their mistake.  I would be willing to be that this "tech" had an extra display that would work with this computer and used it.  But the display they used obviously wasn't the same as the one that was originally installed.


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#11 bludgard

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Posted 28 August 2016 - 07:08 PM

Totally agree with Arachibutyrophobia,

Said "tech" installed a substandard part for your lappy. I have done this myself but ONLY with client agreement.



#12 shinanqu

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Posted 29 August 2016 - 12:13 PM

Thank you for everybody who contributed in this thread. Especially Arachibutyrophobia for his time and good suggestions and Trikein who pointed towards the correct direction that it's actually a hardware and not a software issue.

 

Indeed the wrong monitor has been installed. Today I went to the tech guy who was very sorry. He didn't see any "Full HD" sign on my notebook and on the monitor was (probably) also no information about the resolution, thus he assumed that 1366 would be standard. He changed the monitor to 1920 and I can finally work again with my notebook.

 

Thank you so much for your help! It's hugely appreciated!!!



#13 dc3

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Posted 29 August 2016 - 02:07 PM

I'm glad the tech was amicable about this and corrected their error.

 

Happy computing!


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