Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to enter safe mode to fix 'The User Profile Service failed the login.'


  • Please log in to reply
31 replies to this topic

#1 claryfray

claryfray

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 27 August 2016 - 12:59 PM

I am unable to enter safe mode by pressing F8 repeatedly. Instead, I am told to Please select boot device:
SATA: my drive
SATA: my drive
SATA: ASUS dvd writer

Enter Setup

Clicking any of the drive would bring me back to 'The User Profile Service failed the logon' screen. The computer is not a new build. I've had it for years. It was fine the day before so I have no idea what is going on. Any help would be greatly appreciated.

BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 27 August 2016 - 01:44 PM

Can you boot into Windows at all, or do you only get the option to select a boot device?

 

Have you tried restarting the computer?

 

Do you have the installation disc for this version of Windows 7?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 28 August 2016 - 09:28 AM

Yes, I think I am able to boot into Windows. The logo and all pops up, but instead of going to my desktop, I am told that 'The User Profile Service failed the logon. User profile cannot be loaded.'

I was trying to fix this problem by entering safe mode but I found that I am unable to. Please select boot device pops up only when I'm trying to enter safe mode. I've tried restarting the computer multiple times. Nothing works and I've no idea what's up.

#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 28 August 2016 - 09:37 AM

Have you had any experience in editing the registry?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 28 August 2016 - 09:41 AM

I'm going to suggest you forget about editing the registry.  Instead open the control panel and select User Accounts and create a new administrator account.  If this resolves the issue we can provide information for transferring user profile to the new account and remove the old account.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 28 August 2016 - 01:26 PM

I can't seem to access my the control panel. I'm 'locked out' of my desktop with the message: The User Profile Service... I was trying to fix this problem, but then I realized I couldn't enter safe mode at all. I'm not even sure if I'm having two separate problems, or maybe they're related?

#7 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 28 August 2016 - 01:42 PM

Do you have the installation disc for this version of Windows?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 29 August 2016 - 12:20 PM

I managed to get into safe mode after repeatedly trying! Do you think I should try and edit my registry? As that seems to be the standard solution to fixing 'The User Profile Service failed the logon' problem.

#9 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 29 August 2016 - 02:10 PM

If you make an error while editing the registry you can turn your computer into an expensive doorstop.  I would see if you can access the control panel from Safe Mode and then try to create another admin. account.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 30 August 2016 - 10:44 AM

Hm. I just wanna access my computer again in the simplest way possible- without mucking it up. I have to admit, I haven't been backing my drives as regularly as I should have been, so loss of data/programs is my greatest worry.

Edited by claryfray, 30 August 2016 - 10:44 AM.


#11 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 30 August 2016 - 12:29 PM

You have not answered my question from post #7.  Please do so.

 

You should backup your important data to removable media on a regular basis.  If your hdd/ssd fails you will then have all of your important data on a separate device where you will be able to access it.  I'm using a desktop computer and have a second hdd installed strictly for saving data, an external hdd works well for a laptop.  Or you could use a large flash drive, DVDs, a cloud storage account, etc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 30 August 2016 - 01:29 PM

I'll see if I can find it.

#13 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 31 August 2016 - 07:44 AM

I think I've located the disc. How should I proceed?

#14 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:01:38 AM

Posted 31 August 2016 - 08:30 AM

If you have the installation disc follow the instruction below.

 

Repair Installation Instructions
 
Attention:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the optical driver is the first device in the boot order, and the HDD/SSD is the second devcice.
 
1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2.  You will be prompted to press any key to start the installation, do so.
 
At this point the setup process will load files, this will take several minutes.
 
3.  You will now need to choose the  Language, Time and currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8.  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10.  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#15 claryfray

claryfray
  • Topic Starter

  • Members
  • 103 posts
  • OFFLINE
  •  
  • Local time:03:38 AM

Posted 01 September 2016 - 06:48 AM

Hey, so I've followed all the steps and Startup Repair could not detect a problem.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users