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sd-steam.info pop up :/


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#1 Dooker

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Posted 27 August 2016 - 09:44 AM

Hi there, I have this issue with sd-steam.info (Chrome) startup pop up :/ just read my second post, ... please help me... thank you


Edited by Dooker, 27 August 2016 - 09:58 AM.


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#2 Dooker

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Posted 27 August 2016 - 09:55 AM

It seems I have the same issue again :( here are new logs ...thank you

 

anti-malware log

 

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 27.08.2016
Scan Time: 16:50
Logfile: 
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.08.27.04
Rootkit Database: v2016.08.15.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: PC1
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 308812
Time Elapsed: 2 min, 26 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 1
PUP.Optional.StartPage.USACVAR, HKU\S-1-5-21-3005340073-359953304-2232813243-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|PC1, explorer.exe http://sd-steam.info, , [38d8c58b0694ca6c1edbd8fd818357a9]
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 1
CrackTool.KMSPico, C:\Program Files\KMSpico\KMSELDI.exe, , [c8488ec2aeecd5619bf432797a87f30d], 
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 
 
 
FRST Logs in attached files
 
Attached File  Addition.txt   48.18KB   2 downloads
Attached File  FRST.txt   203.09KB   3 downloads


#3 Dooker

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Posted 27 August 2016 - 03:05 PM

up



#4 Aura

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Posted 28 August 2016 - 12:33 AM

Hi Dooker :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.
  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on BleepingComputer, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against BleepingComputer's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job, and I also have night classes on Mondays and Wednesdays, which means that if you reply during these two days, it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;
This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Malwarebytes is able to take care of that infection by itself. Can you run it, and this time delete the threats it detected? After the restart, you shouldn't be getting that pop-up anymore.

0isDeWa.pngMalwarebytes Anti-Malware - Clean Mode
  • Download and install the free version of Malwarebytes Anti-Malware
    Note: It's your choice if you want to enable the free trial of Malwarebytes Premium or not. Enabling it will give you real-time protection from the program, as well as access to all the Premium features.
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the Update Now button;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the checkbox by Threat is checked (it means that every item detected is checked), then click on the Remove Selected button;
  • Click on Save Results after the deletion (in the bottom-right corner) and select Copy to clipboard. Paste the content in your next reply;

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#5 Dooker

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Posted 28 August 2016 - 02:59 AM

I´ve done that and it came back ... but then I deleted it again with Anti-Malwar and also deleted all threats with spyhunter and also delete sd-steam.info via reedit .... and now it seems to be finally OK :) thank you :)



#6 Aura

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Posted 28 August 2016 - 10:33 AM

Let's get a fresh set of FRST logs, just to make sure it's not there. I asked 4-5 users to use Malwarebytes to delete that infection so far and it went through without any issues for them.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.
  • Right-click on the executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds;
  • Check the Addition.txt option;
  • Click on the Scan button;
  • On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files;
  • Copy and paste the content of both FRST.txt and Addition.txt in your next reply;

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#7 Dooker

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Posted 28 August 2016 - 03:06 PM

here you are :) still .. it seems to be OK :)

Attached Files



#8 Aura

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Posted 28 August 2016 - 04:29 PM

Looks like that infection is indeed gone, though there's a few PUPs and Adware-related files/folders on your system so we'll take care of them :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.
  • Right-click on your Desktop, select New and click on Text Document. Name it fixlist (make sure it's a .txt file) and press on Enter;
  • Open the file you just created and copy/paste the content below in it, then save it (Ctrl + S);
    CloseProcesses:
    CreateRestorePoint:
    
    AlternateDataStreams: C:\ProgramData\TEMP:4FC01C57 [278]
    AlternateDataStreams: C:\Users\PC1\AppData\Local\x5gTBP90YzMEJ:LR91pOvzAKpwuqi3kwefW [1974]
    
    C:\ProgramData\TweakBit
    C:\Users\PC1\AppData\Local\x5gTBP90YzMEJ
    
    EmptyTemp:
    
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;
iT103hr.pngJunkware Removal Tool (JRT)
  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
zcMPezJ.pngAdwCleaner - Fix Mode
  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    CfdTLN1.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;
iO3R662.pngFarbar Recovery Scan Tool (FRST) - Scan mode
Follow the instructions below to download and execute a scan on your system with FRST, and provide the logs in your next reply.
  • Right-click on the executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the disclaimer by clicking on Yes, and FRST will then do a back-up of your Registry which should take a few seconds;
  • Check the Addition.txt option;
  • Click on the Scan button;
  • On completion, two message box will open, saying that the results were saved to FRST.txt and Addition.txt, then open two Notepad files;
  • Copy and paste the content of both FRST.txt and Addition.txt in your next reply;
Your next reply(ies) should include:
  • Copy/pasted content of the FRST fixlog.txt;
  • Copy/pasted content of JRT.txt;
  • Copy/pasted content of the AdwCleaner clean log;
  • Copy/pasted content of FRST.txt;
  • Copy/pasted content of Addition.txt;

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#9 Dooker

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Posted 28 August 2016 - 05:59 PM

Hi, so here it is :) all logs in attached files. Thak you very much for all your advice and your time. You make this forum very helpful. I really appreciate it :)

Attached Files



#10 Aura

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Posted 28 August 2016 - 06:25 PM

No problem, you're welcome :)

Also, did you click on the "Clean" button once you were done scanning with AdwCleaner? What you gave me is a Scan log, and not a Clean one.

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#11 Dooker

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Posted 29 August 2016 - 02:11 AM

Sure, just missclicked :) ... here it is

Attached Files



#12 Aura

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Posted 29 August 2016 - 06:22 AM

Awesome :) Well it looks to me like everything's gone from your system, and since you confirm that there's no Sd-steam.info pop-up anymore, it looks like we're done here!

We'll run just finish by running DelFix to delete the tools that were downloaded during this clean-up, and the logs they produced.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.
  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
    • Purge system restore;
    • Reset system settings;
  • Once all the options mentionned above are checked, click on Run;
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply;
Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eLDnJfI.pngSecuniaPSI and dqVs5wj.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

Antivirus, Antimalware, Firewall and Anti-Exploit/Ransomware

Having a decent security setup (led by an Antivirus) is the most crucial step to protect a system. These programs are a layer of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Ideally, you should have on your system one Antivirus (never more than one installed at the time), one Antimalware (you can install multiple of these, assuming they do not conflict with each other and the other security programs installed), one Firewall and if you wish, one Anti-Exploit and/or Anti-Ransomware (since Ransomware are currently the most dangerous threat around and it can hit anywhere). Here are a few programs worth checking out if you don't have one yet.

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

AntivirusAntimalwareFirewall
Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.
  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages);
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall;
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it;
Anti-Exploit/Anti-RansomwareWeb Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits.

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.
  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome and Mozilla Firefox, called uBlock on Opera);
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera);
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers);
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers);
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera);
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser);
As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on BleepingComputer and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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#13 Dooker

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Posted 29 August 2016 - 06:39 AM

Thank you very much :)

 

# DelFix v1.013 - Logfile created 29/08/2016 at 13:41:14
# Updated 17/04/2016 by Xplode
# Username : PC1 - DESKTOP-V94201F
# Operating System : Windows 10 Pro  (64 bits)
 
~ Activating UAC ... OK
 
~ Removing disinfection tools ...
 
Deleted : C:\FRST
Deleted : C:\AdwCleaner
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #12 [Installed DirectX | 08/19/2016 16:23:38]
Deleted : RP #13 [Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 | 08/20/2016 21:27:02]
Deleted : RP #14 [Windows Update | 08/26/2016 08:58:56]
Deleted : RP #15 [Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 | 08/27/2016 09:27:48]
Deleted : RP #17 [Restore Point Created by FRST | 08/28/2016 22:42:47]
Deleted : RP #18 [JRT Pre-Junkware Removal | 08/28/2016 22:47:22]
 
New restore point created !
 
~ Resetting system settings ... OK
 
########## - EOF - ##########

Edited by Dooker, 29 August 2016 - 06:43 AM.


#14 Aura

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Posted 29 August 2016 - 07:12 AM

No problem Dooker, you're welcome :)

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#15 Aura

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Posted 29 August 2016 - 07:13 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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