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Best free software to remove ransomware


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#1 maineboy64

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Posted 27 August 2016 - 05:59 AM

I recently visited a site and then got a msg that appeared to be ransomware.  It blocked my browser, told me not to switch off my computer, and directed me to call a number.  I know it's a scam, but what I want to know is can this stuff be blocked prior to attack? And secondly, what is the best FREE spyware to deal with these annoying attacks?



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#2 inkoalawetrust

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Posted 27 August 2016 - 06:47 AM

Thats not really ransomware its just a tech support scam.


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#3 quietman7

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Posted 27 August 2016 - 06:59 AM

The message you encountered was a scam. Closing the web browser and then relaunching it usually eliminates the bogus warning message and is the best way to deal with these scams. If the browser freezes or hangs, you may have to close it with Windows Task Manager by selecting End Task. Afterwards, be sure to refresh (clear) your browser's cache.

Resources to protect yourself from browser & pop-up scams can be found in this topic...Beware of Phony Tech Support Scams
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#4 maineboy64

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Posted 27 August 2016 - 07:43 AM

I've had these msgs before but this one was particularly stubborn and worried me.  Usually if you disconnect from the Web and reboot the computer the page should disappear . . . but this time it didn't.  It locked my browser and I was unable to remove it.  What I did was to run a McAfee Quick Scan and that did the job by closing all my browsers for me.  Thank god for that.

 

This is definitely a scam and it is run by criminals.  This is how it works: You visit a site, maybe a porn site, and then suddenly a page pops up that blocks your browser.  The page makes you feel like you've done something wrong by visiting a porn site and then asks you to call a number to pay a fine.  It's a very crude scam, but some people do pay up because they fear getting in trouble with the law.  Whatever you do, don't pay.  You have done nothing wrong.  Here's more about the kind of scam I'm talking about:

 

http://blog.yoocare.com/cheshire-police-authority-virus-ukash-scam/



#5 quietman7

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Posted 27 August 2016 - 07:56 AM

Grinler, the site owner of BC, has removal guides for many of these...
- Anonpop Fake Ransomware Removal Guide
- Mandiant U.S.A Cyber Security Ransomware Removal Guide
- Cyber Command of New York Ransomware Removal Guide
- ICE Cyber Crime Center Ransomware Removal Guide
- FBI MoneyPak Ransomware or the Reveton Trojan Removal Guide
- FBI Cybercrime Division Ransomware Removal Guide
- Urausy FBI Ransomware Infection Removal Guide
- Your computer has been locked Ransomware Removal Guide
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#6 inkoalawetrust

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Posted 27 August 2016 - 11:17 AM

You surely need something else than mcafee quick scan


Edited by inkoalawetrust, 27 August 2016 - 11:19 AM.

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#7 maineboy64

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Posted 27 August 2016 - 11:24 AM

You surely need something else than mcafee quick scan

 

Yes, maybe I do.  Can you suggest something, but NOT AVG.



#8 RolandJS

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Posted 27 August 2016 - 11:27 AM

There are two recent products for ransomware protection, however, I am not aware of very good free ones.  Two good pay-fors are:

-- WinPatrol Anti-Ransom

-- Malwarebytes Anti-Ransomware   [BC Malware Team:  is it out of beta yet?  it will be combined with MBAM & MBAE, correct?]

There are some CryptoThis, That, and the Other; however, I no longer use them because some but not all will take command of your Users' AppData section, removing you from control.


Edited by RolandJS, 27 August 2016 - 11:29 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#9 quietman7

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Posted 27 August 2016 - 02:11 PM

The OP is not dealing with real ransomware but a scam as explained in the link I provided in Post #3. Preventive tools for the browser are better suited for this and other support scams. If closing the browser does not resolve the issue, then the issue is most likely related to an ad-supported browser extension, adware or potentially unwanted programs. In those cases, you may need to check for and remove unfamiliar browser extensions and add-ons/plug-ins or reset the browser to its default settings...then perform security scans with Malwarebytes Anti-Malware, Emsisoft Emergency Kit, AdwCleaner, and JRT (Junkware Removal Tool).

As for your McAfee anti-virus...this type of issue will not be solved if you perform a Quick or Full Scan. You would need an anti-virus solution which specifically protects against browser hijackers, unwanted toolbars, PUPs and other adware. Both ESET NOD32 Anti-Virus and Emsisoft Anti-Malware are two such solutions which provide that type of protection.
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#10 inkoalawetrust

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Posted 27 August 2016 - 02:16 PM

The OP is not dealing with real ransomware but a scam as explained in the link I provided in Post #3. Preventive tools for the browser are better suited for this and other support scams. If closing the browser does not resolve the issue, then the issue is most likely related to an ad-supported browser extension, adware or potentially unwanted programs. In those cases, you may need to check for and remove unfamiliar browser extensions and add-ons/plug-ins or reset the browser to its default settings...then perform security scans with Malwarebytes Anti-Malware, Emsisoft Emergency Kit, AdwCleaner, and JRT (Junkware Removal Tool).

As for your McAfee anti-virus...this type of issue will not be solved if you perform a Quick or Full Scan. You would need an anti-virus solution which specifically protects against browser hijackers, unwanted toolbars, PUPs and other adware. Both ESET NOD32 Anti-Virus and Emsisoft Anti-Malware are two such solutions which provide that type of protection.

So AdwCleaner isnt a valid solution against PUPs , Toolbars , Browser Hijackers etc now ?


Edited by inkoalawetrust, 27 August 2016 - 02:16 PM.

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#11 quietman7

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Posted 27 August 2016 - 02:38 PM

Tools like AdwCleaner and JRT are clean up tools intended for removing PUPs , Toolbars , Browser Hijackers AFTER the fact.

 

Malwarebytes Anti-Malware Premium is helpful for stopping PUPs , Toolbars , Browser Hijackers BEFORE they get on your computer....just like ESET and Emsisoft.


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#12 maineboy64

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Posted 27 August 2016 - 02:39 PM

Malwarebytes Anti-Malware Premium is helpful for stopping PUPs , Toolbars , Browser Hijackers BEFORE they get on your computer....just like ESET and Emsisoft.

 

Are they free?



#13 maineboy64

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Posted 27 August 2016 - 02:40 PM

I've just downloaded Avira Free Antivirus.  2 questions: Is it good and should I now uninstall the McAfee?



#14 quietman7

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Posted 27 August 2016 - 02:49 PM

Avira Free is good and several of our members use it.

The correct way to remove McAfee is through its program folder via Start > All Programs or by Programs and Features (Add/Remove Programs) in Control Panel, reboot when done, and then run the McAfee Consumer Products Removal tool (MCPR).Note: Sometimes the uninstall works more effectively if you first stop and disable the program's service (and associated processes in Task Manager) or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.
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#15 quietman7

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Posted 27 August 2016 - 02:55 PM

Malwarebytes Anti-Malware Premium is not free but it is worth the investment.See my comments at the bottom of Supplementing your Anti-Virus Program with Anti-Malware Tools as to why I recommend Malwarebytes Anti-Malware Premium.

Malwarebytes Anti-Malware Free is just a stand-alone scanner which offers advanced malware detection and removal AFTER the fact.
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