Perfmon says there are problems with the Bluestacks Android service
Please uninstall it. If needed, download/install a fresh copy after uninstalling it.
Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
Your UEFI/BIOS (version E1771IMS.70C) dates from 2013. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).
Only 8 Windows Update hotfixes installed. Most build 10586 (TH2/1511) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
3 of the 4 memory dumps blame your Norton protection.
Please uninstall it. Then use this free Norton tool to remove any remnants that it leaves behind: http://www.carrona.org/avuninst.html#N
Make sure that you enable Windows Defender while testing.
If this fixes things, and you still want to stay with Norton, download/install a fresh copy from the Norton website.
I notice other traces of antivirus/antimalware programs on the system.
Please only use 1 antivirus and one firewall at a time (this includes Windows Defender and the Windows firewall) - as they can conflict with each other and cause problems with your system.
Also, there is a copy of NTIOLib_X64.sys in the memory dumps.
This driver is known to cause BSOD's on some Windows systems - so I strongly suggest that you uninstall the program that it's related to.
Here's what information I have on this driver:
NTIOLib_X64.sys Thu Oct 25 06:27:58 2012 (5089142E)
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5, MSI Super Charger & MSI Smart Utilities.[br] [br] Recently (Nov 2014) there have been numerous instances of this driver in memory dumps. Analysis reveals that they are scattered throughout the filesystem by the installed MSI command utilities. For now I suggest uninstalling them all. http://event.msi.com/vga/afterburner/download.htm
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
There are a lot of file system drivers in the stack text. This makes me suspect that Norton isn't alone in the problems here.
The Folder Lock program has drivers that date from 2012 - so I'd suggest uninstalling that also.
WinVDEdrv6.sys Wed Aug 3 00:38:39 2011 (4E38D0CF)
File System Filter driver for Folder Lock from NewSoftwares.net http://www.newsoftwares.net/folderlock/
http://www.carrona.org/drivers/driver.php?id=WinVDEdrv6.sys
WinFPdrv.sys Fri Sep 28 00:44:33 2012 (50652B31)
NewSoftwares.net Folder Protect Driver.[br][br]Driver is located at "C:\Windows\SysWoW64\". http://www.newsoftwares.net/download/
http://www.carrona.org/drivers/driver.php?id=WinFPdrv.sys
Finally, your SuperAntiSpyware drivers date from 2011. Uninstall it also.
Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Fri Aug 26 08:12:07.134 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082616-9375-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:08:21.845
*** ERROR: Module load completed but symbols could not be loaded for fastfat.SYS
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :SRTSP64.SYS ( SRTSP64+9308f )
BugCheck A, {0, 2, 0, fffff803c68de628}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803c68de628, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: ns.exe
FAILURE_BUCKET_ID: AV_SRTSP64!unknown_function
CPUID: "Intel® Core i7-4700HQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: 2394
BIOS Version E1771IMS.70C
BIOS Release Date 10/01/2013
Manufacturer Micro-Star International Co., Ltd.
Product Name GS70 2OD
Baseboard Product MS-1771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 08:03:24.353 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082616-9734-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 6:42:41.063
*** ERROR: Module load completed but symbols could not be loaded for fastfat.SYS
Probably caused by :ntkrnlmp.exe ( nt!KiTryUnwaitThread+31 )
BugCheck A, {40, 2, 1, fffff8025fad8a91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000040, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8025fad8a91, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: AV_nt!KiTryUnwaitThread
CPUID: "Intel® Core i7-4700HQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: 2394
BIOS Version E1771IMS.70C
BIOS Release Date 10/01/2013
Manufacturer Micro-Star International Co., Ltd.
Product Name GS70 2OD
Baseboard Product MS-1771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 01:20:22.147 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082616-18875-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:07:45.857
*** ERROR: Module load completed but symbols could not be loaded for fastfat.SYS
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :SRTSP64.SYS ( SRTSP64+9308f )
BugCheck A, {ffffffff00000006, 2, 0, fffff80387edf628}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffffff00000006, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80387edf628, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: ns.exe
FAILURE_BUCKET_ID: AV_SRTSP64!unknown_function
CPUID: "Intel® Core i7-4700HQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: 2394
BIOS Version E1771IMS.70C
BIOS Release Date 10/01/2013
Manufacturer Micro-Star International Co., Ltd.
Product Name GS70 2OD
Baseboard Product MS-1771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 01:01:12.077 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082616-23265-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 3:23:03.788
*** ERROR: Module load completed but symbols could not be loaded for fastfat.SYS
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by :SRTSP64.SYS ( SRTSP64+9308f )
BugCheck A, {40, 2, 1, fffff8006374aa91}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000040, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8006374aa91, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: ns.exe
FAILURE_BUCKET_ID: AV_SRTSP64!unknown_function
CPUID: "Intel® Core i7-4700HQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: 2394
BIOS Version E1771IMS.70C
BIOS Release Date 10/01/2013
Manufacturer Micro-Star International Co., Ltd.
Product Name GS70 2OD
Baseboard Product MS-1771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
3rd Party Drivers:The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. You can find links to the driver information and where to update the drivers in the section after the code box:
**************************Fri Aug 26 08:12:07.134 2016 (UTC - 4:00)**************************
MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
LGBusEnum.sys Mon Nov 23 20:36:48 2009 (4B0B38B0)
clwvd.sys Wed Apr 13 23:47:49 2011 (4DA66E65)
SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)
WinVDEdrv6.sys Wed Aug 3 00:38:39 2011 (4E38D0CF)
WinFPdrv.sys Fri Sep 28 00:44:33 2012 (50652B31)
NTIOLib_X64.sys Thu Oct 25 06:27:58 2012 (5089142E)
HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
ambakdrv.sys Tue Dec 25 03:46:35 2012 (50D967EB)
ammntdrv.sys Tue Dec 25 03:46:37 2012 (50D967ED)
amwrtdrv.sys Tue Dec 25 03:46:38 2012 (50D967EE)
a2ddax64.sys Thu Mar 7 23:41:40 2013 (51396C04)
iaStorA.sys Mon Mar 18 19:36:36 2013 (5147A504)
RTKVHD64.sys Tue May 21 09:46:52 2013 (519B7ACC)
a2dix64.sys Sat Aug 31 06:34:23 2013 (5221C6AF)
cleanhlp64.sys Mon Sep 30 06:50:45 2013 (52495785)
a2accx64.sys Fri May 9 03:06:38 2014 (536C7E7E)
a2util64.sys Mon May 12 01:18:54 2014 (537059BE)
mwac.sys Tue Jun 17 22:07:00 2014 (53A0F444)
debutfilterx64.sys Mon Jul 14 19:13:58 2014 (53C46436)
tap0901.sys Wed Nov 5 08:16:32 2014 (545A2330)
GUBootStartup.sys Wed Apr 22 22:03:58 2015 (5538530E)
athw8x.sys Sun Apr 26 22:56:12 2015 (553DA54C)
gwdrv.sys Fri May 29 00:15:40 2015 (5567E7EC)
SbieDrv.sys Tue Jun 23 14:13:01 2015 (5589A1AD)
ETD.sys Mon Jul 27 22:01:31 2015 (55B6E27B)
MBAMSwissArmy.sys Wed Jul 29 00:26:01 2015 (55B855D9)
btfilter.sys Fri Jul 31 02:11:24 2015 (55BB118C)
mbam.sys Tue Aug 11 13:35:19 2015 (55CA3257)
intelppm.sys Thu Oct 29 22:09:51 2015 (5632D16F)
hiber_storport.sys Thu Oct 29 22:42:02 2015 (5632D8FA)
e2xw10x64.sys Tue Jan 26 18:58:16 2016 (56A80818)
mbae64.sys Wed Jan 27 11:54:02 2016 (56A8F62A)
mbamchameleon.sys Wed Jan 27 18:48:35 2016 (56A95753)
nvvad64v.sys Tue Apr 12 04:46:52 2016 (570CB5FC)
SYMNETS.SYS Tue Apr 12 19:47:43 2016 (570D891F)
igdkmd64.sys Fri Apr 22 16:37:26 2016 (571A8B86)
eeCtrl64.sys Mon Apr 25 13:47:05 2016 (571E5819)
Ironx64.SYS Wed May 4 08:56:49 2016 (5729F191)
BHDrvx64.sys Wed May 4 22:11:06 2016 (572AABBA)
ccSetx64.sys Thu May 5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS Wed May 25 23:18:13 2016 (57466AF5)
WiseFs64.sys Tue Jun 14 06:17:48 2016 (575FD9CC)
IDSvia64.sys Fri Jul 1 18:14:47 2016 (5776EB57)
SRTSP64.SYS Sun Aug 7 16:04:08 2016 (57A79438)
nvlddmkm.sys Thu Aug 11 07:07:38 2016 (57AC5C7A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 01:20:22.147 2016 (UTC - 4:00)**************************
NvStreamKms.sys Fri Jun 3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug 26 01:01:12.077 2016 (UTC - 4:00)**************************
EraserUtilRebootDrv.sys Mon Apr 25 13:47:06 2016 (571E581A)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.syshttp://www.carrona.org/drivers/driver.php?id=LGBusEnum.syshttp://www.carrona.org/drivers/driver.php?id=clwvd.syshttp://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYShttp://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYShttp://www.carrona.org/drivers/driver.php?id=WinVDEdrv6.syshttp://www.carrona.org/drivers/driver.php?id=WinFPdrv.syshttp://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.syshttp://www.carrona.org/drivers/driver.php?id=HECIx64.syshttp://www.carrona.org/drivers/driver.php?id=ambakdrv.syshttp://www.carrona.org/drivers/driver.php?id=ammntdrv.syshttp://www.carrona.org/drivers/driver.php?id=amwrtdrv.syshttp://www.carrona.org/drivers/driver.php?id=a2ddax64.syshttp://www.carrona.org/drivers/driver.php?id=iaStorA.syshttp://www.carrona.org/drivers/driver.php?id=RTKVHD64.syshttp://www.carrona.org/drivers/driver.php?id=a2dix64.syshttp://www.carrona.org/drivers/driver.php?id=cleanhlp64.syshttp://www.carrona.org/drivers/driver.php?id=a2accx64.syshttp://www.carrona.org/drivers/driver.php?id=a2util64.syshttp://www.carrona.org/drivers/driver.php?id=mwac.syshttp://www.carrona.org/drivers/driver.php?id=debutfilterx64.syshttp://www.carrona.org/drivers/driver.php?id=tap0901.syshttp://www.carrona.org/drivers/driver.php?id=GUBootStartup.syshttp://www.carrona.org/drivers/driver.php?id=athw8x.syshttp://www.carrona.org/drivers/driver.php?id=gwdrv.syshttp://www.carrona.org/drivers/driver.php?id=SbieDrv.syshttp://www.carrona.org/drivers/driver.php?id=ETD.syshttp://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.syshttp://www.carrona.org/drivers/driver.php?id=btfilter.syshttp://www.carrona.org/drivers/driver.php?id=mbam.syshttp://www.carrona.org/drivers/driver.php?id=intelppm.syshttp://www.carrona.org/drivers/driver.php?id=hiber_storport.syse2xw10x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.http://www.carrona.org/drivers/driver.php?id=mbae64.syshttp://www.carrona.org/drivers/driver.php?id=mbamchameleon.syshttp://www.carrona.org/drivers/driver.php?id=nvvad64v.syshttp://www.carrona.org/drivers/driver.php?id=SYMNETS.SYShttp://www.carrona.org/drivers/driver.php?id=igdkmd64.syshttp://www.carrona.org/drivers/driver.php?id=eeCtrl64.syshttp://www.carrona.org/drivers/driver.php?id=Ironx64.SYShttp://www.carrona.org/drivers/driver.php?id=BHDrvx64.syshttp://www.carrona.org/drivers/driver.php?id=ccSetx64.syshttp://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYShttp://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYShttp://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYSWiseFs64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.http://www.carrona.org/drivers/driver.php?id=IDSvia64.syshttp://www.carrona.org/drivers/driver.php?id=SRTSP64.SYShttp://www.carrona.org/drivers/driver.php?id=nvlddmkm.syshttp://www.carrona.org/drivers/driver.php?id=NvStreamKms.syshttp://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
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Edited by usasma, 28 August 2016 - 05:31 AM.