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Laptop restarting automatically, video_dxgkrnl_fatal_error


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#1 Meganle7

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Posted 26 August 2016 - 09:56 AM

I bought the new MSI63vr laptop last week, specs:
16gb ram
geforce gtx 1060
i7 - 6700HQ quad core 2.6 ghz
1000 GB HHD, 128 GB SSD

My problem is, the power button is badly placed(on the side of the laptop), and i accidentally hit it while playing Rise of the Tomb Raider, and the laptop completely shut off while the cpu and gpu were at 5000 rpm and round 70 C. I immediatly turn it back on to a blue screen, saying the computer is checking for errors and the fans are makng a grinding noise. The computer restarts, and as soon as I sign in it blue screens and shows the error "video_dxgkrnl_fatal_error" and restarts. this happens about 7 times in a row. Eventually, it doesn't blue screen and I'm able to turn the game back on. Everything runs great, seems like it's all ok. So I turn the game off, and then it blue screens showing the same error. I turned it back on after that, turned the game back on, it all seems fine and I played it for quite a bit, turned off the game, and then turned off the computer with no blue screen. It seems ok now, but what is causing the blue screen? Is it something I can fix or should I just go return the laptop?

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#2 usasma

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Posted 27 August 2016 - 08:26 AM

Return it for a new one.  A new laptop shouldn't do this

 

If you want us to have a look at it (but don't let your return time expire), Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


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