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Can't print to HP Printer, documents stuck in queue


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#1 rumpled103

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Posted 26 August 2016 - 06:22 AM

Ok, so I have an HP Deskjet 1000 printer. And I'm trying to print a Word document from my other computer, but it's not working. I checked the 'See what's printing' for that printer on the computer where I wanted to print from, and it shows a bunch of documents in queue. I tried to cancel or restart them, but nothing happens. I just get 'Error processing command'. I've already checked the C:\Windows\System32\Spool\PRINTERS, but there's nothing in it. I've already removed the printer and re-inserted it and it downloaded the drivers again. That all went well, but I still can't print from either computer (I have two). On the one computer where the printer is, if I try to print something, nothing happens, no documents in its queue. But from the other computer, it just keeps adding more documents to the queue and I can't do anything. I'm using Windows 7 Home Premium on both of them.

 

Edit 1: I was able to successfully clear the print queue from here:  http://www.online-tech-tips.com/computer-tips/how-

But now the problem is when I go to MS Word and go to File > Print, it says 'Paper Out: 1 document waiting'. I'm wondering if this is what's causing the issue. I'm using an HP Deskjet 1000. And then if I try to print something from the computer with the printer, the print job will show up and then quickly disappear.

 

Edit 2: Ok, I solved this by removing the printer in Devices and Printers. When I added it back, it installed a driver that wasn't there previously and that finished. Then I tried to print something and it actually got the print job. Now the issue is whenever I push the power button and making sure it grabs the paper, it doesn't actually print out what I wanted it to print. Also, I'm trying to install the drivers for the printer and it says "Connect the square end of the USB cable to the back of the printer and the flat end of the cable to any available USB port on this computer". Well, I have it physically connected, but it's not detecting it. The drivers are for Deskjet 1000 J110.


Edited by rumpled103, 27 August 2016 - 03:12 AM.


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#2 hamluis

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Posted 26 August 2016 - 07:04 PM

First thing I would do is clear the printer queue.  I do this by disconnecting the printer, rebooting, then reconnecting the printer.  Then I go and ensure that the newly assigned printer is selected as the default.  Then I would try to print something.

 

Louis



#3 rumpled103

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Posted 27 August 2016 - 02:29 AM

Ok, I solved this by removing the printer in Devices and Printers. When I added it back, it installed a driver that wasn't there previously and that finished. Then I tried to print something and it actually got the print job. Now the issue is whenever I push the power button and making sure it grabs the paper, it doesn't actually print out what I wanted it to print.


Edited by rumpled103, 27 August 2016 - 02:33 AM.





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