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Is this a normal support question?


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5 replies to this topic

#1 bitesized1612

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Posted 26 August 2016 - 04:46 AM

I'm trying to logging into an old account I had on Dailymotion, my password wasn't working and trying to reset wouldn't work so I contactd support. The support is partially in another language and is asking me for my full name, address, identity card scan -- none of which I used to sign up with-- to delete my account or change my password for me. It's confusing me because it looks a lot like a phishing scam but maybe they had a lot of attacks or something? I'm not sure how to reply back and I just to see what kind of playlists I had before I delete it. It's so weird! 



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#2 Will5200

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Posted 26 August 2016 - 06:55 AM

If the information they are asking for wasn't in the account to begin with, what are they attempting to verify (assuming that is the reason for all of the questions)? Verifying you are you before resetting the password.


Edited by Will5200, 26 August 2016 - 06:56 AM.


#3 bitesized1612

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Posted 26 August 2016 - 08:23 AM

Fair enough! But it was so weird! Threw me for a loop or two. To be fair I have a massive sinus headache and no way to scan an ID card.



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#4 hamluis

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Posted 26 August 2016 - 08:50 AM

IMO..it's not a typical procedure.

 

Every online account of any sort (webmail, forums, stores, etc.) which I have or have had online...verifies information via email used to register the account.  The lone exception might be a financiall institution (bank, credit union, etc.) and that makes sense because those types of accounts cannot be initially set up online and require physical verification of identity.

 

Registration & Access Per Website

 

Topic moved from Gen Chat to Gen Security.

 

Louis



#5 bitesized1612

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Posted 27 August 2016 - 07:03 AM

It's been resolved now, the account has been deleted without issue. 



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#6 Trikein

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Posted 27 August 2016 - 03:58 PM

My guess is the support contract for Dailymotion was changed, and the new group didn't have access to the old data. They probably had pop ups asking them to input the data each time they enter a "new" account. Just be careful who you are talking to, and only get support numbers from the official site.






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