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Locked out of Computer, And asked for my password


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2 replies to this topic

#1 RedGhoul

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Posted 26 August 2016 - 01:48 AM

I was trying to install some software when windows defender started acting up. I ignored it and continued to install the software, it was supposed to be a bin extraction program I think.

 

I noticed my computer suddenly got very slow and a browser popped up that said "...ThankYou..." in the web address, before my computer began to restart. I pushed and held the power button before the computer could shut off normally.

 

When I turned my computer back on again, I logged in normally with my Microsoft account (I have Windows 10), but when I logged in again, I was greeted by this screen in the photos I have provided. My screen was completely black except for two windows, one asking for my password, and the other telling me to call customer support, I could not interact with this window. Both seemed suspicious so I took pictures and turned of my computer.

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#2 nasdaq

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Posted 28 August 2016 - 10:28 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

This is a bad infection.
Read about it.

Go to post no. 37. were there was success story.

https://esupport.trendmicro.com/en-us/home/pages/technical-support/1105975.aspx

Follow the instructions in the Scenario 2.

==

If you are able to boot the computer normally execute this.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs for my review.

#3 nasdaq

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Posted 04 September 2016 - 08:17 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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