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BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL


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#1 kwjamesblond

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Posted 25 August 2016 - 09:51 PM

I was refered from the Norton Forums after I complained about my computer crashing twice and giving me the BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL.  I use sfc /scannow and got no errors and my Norton said if that came up with no errors I might have a infection in my wdf01000.sys file.  Anyways I would like to get this situation resolved because I need my computer for College work.  I think I got the log files right after a few minutes too.

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#2 usasma

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Posted 27 August 2016 - 08:11 AM

We're getting referrals from Norton?  Sweeeeeeeeet! :0)

 

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kwjamesblond

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Posted 27 August 2016 - 06:36 PM

OK, I think I got the attachments to properly upload this time and thanks for the help.

-Thanks

Attached Files



#4 usasma

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Posted 28 August 2016 - 07:32 AM

Your UEFI/BIOS (version F3) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have a TP-LINK Wireless USB Adapter:

[QUOTE]I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.[/QUOTE]

If using a USB keyboard and mouse, these errors are safe to ignore:

 

Standard PS/2 Keyboard    ACPI\PNP0303\0    This device is not present, is not working properly, or does not have all its drivers installed.
Microsoft PS/2 Mouse    ACPI\PNP0F03\0    This device is not present, is not working properly, or does not have all its drivers installed.

 

Is suspect a problem with your Norton (from the WER section of the MSINFO32 report)
Please:

- uninstall your Norton product

- use this free Norton tool to ensure all remnants are removed:  http://www.carrona.org/avuninst.html#N

- enable Windows Defender while testing.

- if all is well after testing, feel free to reinstall a fresh copy of your Norton product and test it thoroughly.

 

Please uninstall Gigabyte Easy Saver (and EasyTune if it's installed) - they are known to cause BSOD's in some Windows systems.

 

Please also uninstall the Intervideo program from your system - as the regi.sys driver from it dates from 2010

 

In the event that this doesn't fix things, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
[QUOTE]**************************Wed Aug 24 17:04:11.760 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082416-10875-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 4:41:59.425
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :USBXHCI.SYS ( USBXHCI+287f )
BugCheck D1, {b8, 2, 0, fffff8007d857def}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 00000000000000b8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8007d857def, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_USBXHCI!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  F3
  BIOS Release Date             08/03/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z170X-Gaming 7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 12:47:08.802 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082316-11203-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:22:14.467
*** ERROR: Module load completed but symbols could not be loaded for USBXHCI.SYS
Probably caused by :USBXHCI.SYS ( USBXHCI+d751 )
BugCheck D1, {35, 2, 0, fffff8008074d751}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000035, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8008074d751, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_USBXHCI!unknown_function
CPUID:        "Intel® Core™ i7-6700K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4008
  BIOS Version                  F3
  BIOS Release Date             08/03/2015
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             Z170X-Gaming 7
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug 24 17:04:11.760 2016 (UTC - 4:00)**************************
regi.sys                    Mon Apr 16 11:19:10 2007 (462393EE)
SiLib.sys                   Thu Jul 15 18:08:26 2010 (4C3F86DA)
SiUSBXp.sys                 Thu Jul 15 18:27:13 2010 (4C3F8B41)
rikvm_58664B3D.sys          Fri Oct 29 06:52:09 2010 (4CCAA759)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
gdrv.sys                    Thu Jul  4 00:27:55 2013 (51D4F9CB)
AppleCharger.sys            Sun Oct 27 21:59:21 2013 (526DC4F9)
file_tracker.sys            Thu Sep  4 08:49:39 2014 (54085FE3)
fltsrv.sys                  Tue Nov 11 07:01:53 2014 (5461FAB1)
snapman.sys                 Wed Nov 12 05:54:05 2014 (54633C4D)
e24w8x64.sys                Wed Apr  1 10:57:08 2015 (551C0744)
CorsairVBusDriver.sys       Wed May  6 09:10:40 2015 (554A12D0)
CorsairVHidDriver.sys       Wed May  6 09:10:41 2015 (554A12D1)
iocbios2.sys                Thu May 28 16:42:10 2015 (55677DA2)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
asstahci64.sys              Tue Jun 16 23:36:23 2015 (5580EB37)
e1d64x64.sys                Thu Jun 18 12:44:38 2015 (5582F576)
bwcW8x64.sys                Fri Jun 19 16:04:49 2015 (558475E1)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
tib.sys                     Fri Jul 17 04:27:03 2015 (55A8BC57)
rtwlanu.sys                 Thu Sep 17 07:26:15 2015 (55FAA357)
ICCWDT.sys                  Sun Sep 20 03:59:19 2015 (55FE6757)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
cthda.sys                   Mon Nov  9 01:22:37 2015 (56403BAD)
nvlddmkm.sys                Wed Dec 16 09:03:30 2015 (56716F32)
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
NvStreamKms.sys             Tue Dec 22 15:53:26 2015 (5679B846)
SYMNETS.SYS                 Tue Apr 12 19:47:43 2016 (570D891F)
eeCtrl64.sys                Mon Apr 25 13:47:05 2016 (571E5819)
EraserUtilRebootDrv.sys     Mon Apr 25 13:47:06 2016 (571E581A)
Ironx64.SYS                 Wed May  4 08:56:49 2016 (5729F191)
BHDrvx64.sys                Wed May  4 22:11:06 2016 (572AABBA)
ccSetx64.sys                Thu May  5 18:33:33 2016 (572BCA3D)
SYMEFASI64.SYS              Thu May 12 15:21:02 2016 (5734D79E)
SYMEVENT64x86.SYS           Mon May 23 16:42:54 2016 (57436B4E)
SRTSPX64.SYS                Wed May 25 23:18:13 2016 (57466AF5)
IDSvia64.sys                Fri Jul  1 18:14:47 2016 (5776EB57)
SRTSP64.SYS                 Sun Aug  7 16:04:08 2016 (57A79438)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 12:47:08.802 2016 (UTC - 4:00)**************************
SRTSP64.SYS                 Mon Jul 18 00:26:19 2016 (578C5A6B)


http://www.carrona.org/drivers/driver.php?id=regi.sys
http://www.carrona.org/drivers/driver.php?id=SiLib.sys
http://www.carrona.org/drivers/driver.php?id=SiUSBXp.sys
rikvm_58664B3D.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=file_tracker.sys
http://www.carrona.org/drivers/driver.php?id=fltsrv.sys
http://www.carrona.org/drivers/driver.php?id=snapman.sys
e24w8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=CorsairVBusDriver.sys
http://www.carrona.org/drivers/driver.php?id=CorsairVHidDriver.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=asstahci64.sys
http://www.carrona.org/drivers/driver.php?id=e1d64x64.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=tib.sys
http://www.carrona.org/drivers/driver.php?id=rtwlanu.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=cthda.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFASI64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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