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pay decripter error


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#1 fgaiba

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Posted 25 August 2016 - 07:43 AM

I have in a lot of computer from a network a message "CryptoLibrary failed (1)" wen i launc a decripter released from "pirate".... any idea to solve?

 

Felix



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#2 cybercynic

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Posted 25 August 2016 - 10:21 AM

You haven't told us what ransomware you have, so there isn't much advice we can give you.

 

If you paid the ransom, and your decrypter / key doesn't work, you may have to contact the extortionists for help.

 

You could put the decrypter in it's own directory, run it as administrator, and TEMPORARILY deactivate your AV.

 

There is never a guarantee that the decrypter received from the extortionists will work - sometimes victims get nothing, not even a response after paying. 

 

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Edited by cybercynic, 25 August 2016 - 11:03 AM.

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#3 quietman7

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Posted 25 August 2016 - 10:42 AM


You can submit samples of encrypted files and ransom notes to ID Ransomware for assistance with identification and confirmation. This is a service that helps identify what ransomware may have encrypted your files and then attempts to direct you to an appropriate support topic where you can seek further assistance. If ID Ransomware cannot identify the infection, you can post the case SHA1 it gives you in your next reply for Demonslay335 to manually inspect the files.

Example screenshot:
2016-07-01_0936.png

You can also submit samples of encrypted files, ransom notes, email or/and website address you see in the RANSOM DEMAND to No More Ransom Crypto Sheriff for assistance with identification and possible decrypting solutions. If you are provided any information it would be helpful to post it here for Demonslay335 to review.
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#4 fgaiba

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Posted 25 August 2016 - 10:59 AM

The rasomware is CrypMic and is necessary for me, if possible, the correct mode to remove from primary infected machine.

 

Felix



#5 quietman7

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Posted 25 August 2016 - 03:10 PM

There is an ongoing discussion in this topic where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.

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