Most security experts will advise against paying the ransom
demands of the malware writers because doing so only helps to finance their criminal enterprise and keep them in business. One of the reasons that folks get infected is because someone before them paid the bad guys to decrypt their data. The more people that pay the ransom, the more cybercriminals are encouraged to keep creating ransomware for financial gain. Further, there is no guarantee
that paying the ransom will actually result in the restoration (decryption) of your files.
Grinler, (aka Lawrence Abrams), the site owner of Bleeping Computer has said this
...Though the loss of your data and computer can be devastating, sending the ransom could be even more so. Depending on how the criminals want you to pay the ransom could put you at risk for Identity Theft as the information you send may contain personal information. Therefore, we suggest that you never pay a ransom unless it is absolutely necessary for data recovery...Last, but not least, it is important to remember that paying the ransom only continues to fuel the release of new variants of these types of programs.
Some ransomware victims have reported they paid the ransom and were successful in decrypting their data. Other victims reported they paid the ransom but the cyber criminals did not provide a key to decrypt the files, while others reported the key and decryption software they received did not work or resulted in errors. Keep this in mind if you are considering paying the ransom since there is no guarantee decryption will be successful
There is an ongoing discussion in this topic where you can ask questions and seek further assistance. Other victims have been directed there to share information, experiences and suggestions.
Rather than have everyone with individual topics, it would be best (and more manageable for staff) if you posted any more questions, comments or requests for assistance in the above support topic discussion...it includes experiences by experts, a variety of IT consultants, end users and company reps who have been affected by ransomware infections. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion, this topic is closed.
The BC Staff