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BSOD since Windows 10 Anniversary update


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11 replies to this topic

#1 Gandalf196

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Posted 25 August 2016 - 05:26 AM

As the title says.
The first time it happened, it was preceded by my internet connection droping and not being able to recconect to any Wi-Fi. The second time, it was after I set the computer to sleep. Attached File  DMP.zip   480.08KB   3 downloads



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#2 usasma

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Posted 27 August 2016 - 07:51 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

The memory dumps seem to implicate networking - but we can't tell exactly what without further analysis.
While waiting for a reply, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Aug 24 23:26:57.637 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082516-25828-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 6:29:57.448
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 9F, {3, ffff9b0d4992d060, fffff803957d3cb0, ffff9b0d49acb750}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9b0d4992d060, Physical Device Object of the stack
Arg3: fffff803957d3cb0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9b0d49acb750, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
CPUID:        "Intel® Core™ i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  232
  BIOS Release Date             05/22/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K45VM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 16:06:22.565 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082416-41718-01.dmp]
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 16:21:38.375
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
Probably caused by :ntoskrnl.wrong.symbols.exe ( nt_wrong_symbols!57A558B9820000 )
BugCheck 9F, {4, 12c, ffffc388a15797c0, fffff8029d7cc980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffc388a15797c0, The thread currently holding on to the Pnp lock.
Arg4: fffff8029d7cc980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  57A558B9
PROCESS_NAME:  ntoskrnl.wrong.symbols.exe
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_10.0.14393.82_(rs1_release.160805-1735)_TIMESTAMP_160806-032545_57A558B9_nt_wrong_symbols!57A558B9820000
CPUID:        "Intel® Core™ i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  232
  BIOS Release Date             05/22/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K45VM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug 24 23:26:57.637 2016 (UTC - 4:00)**************************
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
wsftprp64.sys               Fri Jun 27 10:18:38 2014 (53AD7D3E)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
wsddpp.sys                  Wed Mar 18 09:24:22 2015 (55097C86)
gbpddfac64.sys              Mon Mar 23 15:08:30 2015 (551064AE)
wsddfac.sys                 Wed Apr  1 14:51:52 2015 (551C3E48)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
gbprcm64.sys                Tue Jun  9 11:01:32 2015 (5576FFCC)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
WinDivert64.sys             Tue Jul  7 14:59:41 2015 (559C219D)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
gbpddreg64.sys              Mon Sep 21 10:02:32 2015 (56000DF8)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
kldisk.sys                  Fri Dec 25 02:47:51 2015 (567CF4A7)
wsddin64.sys                Thu Jan 21 08:28:47 2016 (56A0DD0F)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
kl1.sys                     Fri Apr  1 10:20:28 2016 (56FE83AC)
igdkmd64.sys                Mon Apr  4 13:48:36 2016 (5702A8F4)
klpd.sys                    Mon Apr 11 10:25:19 2016 (570BB3CF)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
klbackupdisk.sys            Fri Apr 22 09:25:48 2016 (571A265C)
klids.sys                   Wed May  4 02:41:24 2016 (57299994)
gbftin64.sys                Thu May  5 16:45:23 2016 (572BB0E3)
klkbdflt.sys                Fri May 13 16:10:05 2016 (5736349D)
kneps.sys                   Mon May 16 09:33:56 2016 (5739CC44)
klbackupflt.sys             Thu May 19 11:15:06 2016 (573DD87A)
cm_km.sys                   Wed May 25 05:00:10 2016 (5745699A)
klwtp.sys                   Fri May 27 11:08:35 2016 (574862F3)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
klflt.sys                   Wed Jun  8 07:43:21 2016 (575804D9)
klwfp.sys                   Mon Jun 13 05:29:14 2016 (575E7CEA)
klim6.sys                   Wed Jun 15 05:57:01 2016 (5761266D)
klhk.sys                    Sat Jun 18 10:07:58 2016 (576555BE)
klif.sys                    Fri Jun 24 07:57:56 2016 (576D2044)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
klupd_klif_klark.sys        Wed Aug  3 05:13:02 2016 (57A1B59E)
klupd_klif_klbg.sys         Wed Aug  3 05:25:45 2016 (57A1B899)
klupd_klif_arkmon.sys       Wed Aug  3 05:37:12 2016 (57A1BB48)
klupd_klif_mark.sys         Wed Aug  3 05:51:24 2016 (57A1BE9C)
nvpciflt.sys                Thu Aug 11 07:00:04 2016 (57AC5AB4)
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 16:06:22.565 2016 (UTC - 4:00)**************************
klupd_klif_klark.sys        Mon May 30 09:10:18 2016 (574C3BBA)
klupd_klif_klbg.sys         Mon May 30 09:14:32 2016 (574C3CB8)


http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
wsftprp64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
wsddpp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbpddfac64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wsddfac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
gbprcm64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
WinDivert64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
gbpddreg64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
wsddin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
klids.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbftin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Gandalf196

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Posted 27 August 2016 - 08:35 AM

Ok, so I ran Sysnative BSOD Dump, but the message "waiting for SystemInfo" kept appearing at the end of the process, I just closed the window and attached the folder it created and the html from PERFMON.

Attached Files



#4 Gandalf196

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Posted 27 August 2016 - 08:43 AM

Forgot to say, just yesterday my wifi dropped again - couldn't connect to any Wi-Fi, had to put my notebook into sleep mode and then wake it up to use it again - but no BSOD this time. I checked Asus website, but the driver they got there is not foe windows 10 and is way older than the one microsoft installed when I upgraded to 10.



#5 Gandalf196

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Posted 27 August 2016 - 09:27 AM

So, i ran driver verifier as you requested, but it crashed before I could log into Windows. I had to restore to the point I created before setting Driver Verifier to run (from system diagnostic tool).



#6 usasma

usasma

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Posted 28 August 2016 - 07:12 AM

Please zip up and upload the contents of the C:\Windows\Minidump folder

If unable to zip it there, copy it to your Desktop and zip it up there.

 

Your UEFI/BIOS (version 232) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

Kaspersky Security Data Escort Adapter    ROOT\NET\0000    Este dispositivo está desativado.

Please re-enable it, then....

1)  Download a fresh copy of the latest version of Kaspersky

2)  Uninstall your current version of Kaspersky

3)  Install the freshly downloaded copy

4)  Monitor for further BSOD's

 

The memory dumps blame your wireless drivers, but there's also some traces of the Kaspersky

Please

- download a fresh copy of the latest W10 compatible version of your wireless drivers

- uninstall the current wireless drivers from Control Panel...Programs and Features

- install the freshly downloaded version

- monitor for further BSOD's

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Wed Aug 24 23:26:57.637 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082516-25828-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 6:29:57.448
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 9F, {3, ffff9b0d4992d060, fffff803957d3cb0, ffff9b0d49acb750}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9b0d4992d060, Physical Device Object of the stack
Arg3: fffff803957d3cb0, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9b0d49acb750, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
CPUID:        "Intel® Core™ i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  232
  BIOS Release Date             05/22/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K45VM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 16:06:22.565 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082416-41718-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 16:21:38.375
*** WARNING: Unable to verify timestamp for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for klim6.sys
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {4, 12c, ffffc388a15797c0, fffff8029d7cc980}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffc388a15797c0, The thread currently holding on to the Pnp lock.
Arg4: fffff8029d7cc980, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_4_athw8x_IMAGE_pci.sys
CPUID:        "Intel® Core™ i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  232
  BIOS Release Date             05/22/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K45VM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Aug 24 23:26:57.637 2016 (UTC - 4:00)**************************
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
wsftprp64.sys               Fri Jun 27 10:18:38 2014 (53AD7D3E)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
wsddpp.sys                  Wed Mar 18 09:24:22 2015 (55097C86)
gbpddfac64.sys              Mon Mar 23 15:08:30 2015 (551064AE)
wsddfac.sys                 Wed Apr  1 14:51:52 2015 (551C3E48)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
gbprcm64.sys                Tue Jun  9 11:01:32 2015 (5576FFCC)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
WinDivert64.sys             Tue Jul  7 14:59:41 2015 (559C219D)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
gbpddreg64.sys              Mon Sep 21 10:02:32 2015 (56000DF8)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
kldisk.sys                  Fri Dec 25 02:47:51 2015 (567CF4A7)
wsddin64.sys                Thu Jan 21 08:28:47 2016 (56A0DD0F)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
kl1.sys                     Fri Apr  1 10:20:28 2016 (56FE83AC)
igdkmd64.sys                Mon Apr  4 13:48:36 2016 (5702A8F4)
klpd.sys                    Mon Apr 11 10:25:19 2016 (570BB3CF)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
klbackupdisk.sys            Fri Apr 22 09:25:48 2016 (571A265C)
klids.sys                   Wed May  4 02:41:24 2016 (57299994)
gbftin64.sys                Thu May  5 16:45:23 2016 (572BB0E3)
klkbdflt.sys                Fri May 13 16:10:05 2016 (5736349D)
kneps.sys                   Mon May 16 09:33:56 2016 (5739CC44)
klbackupflt.sys             Thu May 19 11:15:06 2016 (573DD87A)
cm_km.sys                   Wed May 25 05:00:10 2016 (5745699A)
klwtp.sys                   Fri May 27 11:08:35 2016 (574862F3)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
klflt.sys                   Wed Jun  8 07:43:21 2016 (575804D9)
klwfp.sys                   Mon Jun 13 05:29:14 2016 (575E7CEA)
klim6.sys                   Wed Jun 15 05:57:01 2016 (5761266D)
klhk.sys                    Sat Jun 18 10:07:58 2016 (576555BE)
klif.sys                    Fri Jun 24 07:57:56 2016 (576D2044)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
klupd_klif_klark.sys        Wed Aug  3 05:13:02 2016 (57A1B59E)
klupd_klif_klbg.sys         Wed Aug  3 05:25:45 2016 (57A1B899)
klupd_klif_arkmon.sys       Wed Aug  3 05:37:12 2016 (57A1BB48)
klupd_klif_mark.sys         Wed Aug  3 05:51:24 2016 (57A1BE9C)
nvpciflt.sys                Thu Aug 11 07:00:04 2016 (57AC5AB4)
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 16:06:22.565 2016 (UTC - 4:00)**************************
klupd_klif_klark.sys        Mon May 30 09:10:18 2016 (574C3BBA)
klupd_klif_klbg.sys         Mon May 30 09:14:32 2016 (574C3CB8)


http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
wsftprp64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
wsddpp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbpddfac64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wsddfac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
gbprcm64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
WinDivert64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
gbpddreg64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
wsddin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
klids.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbftin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Gandalf196

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Posted 28 August 2016 - 10:55 AM

Do you believe that buying a new Wi-Fi Card may help?

Attached Files

  • Attached File  DMP.zip   480.08KB   1 downloads


#8 usasma

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Posted 29 August 2016 - 06:07 AM

Try the drivers first. 

The attached dumps are one's that I previously checked.

 

It wouldn't hurt to uninstall Kaspersky, then download/install a fresh copy.

If you've updated the wifi drivers and it's still BSOD'ing, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 jehayharry

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Posted 29 August 2016 - 09:49 PM

Hello,

I am having a very similar issue on my Asus Laptop with Kaspersky installed.  My wifi has been randomly cutting out similar to Gandalf's (no BSOD, however).  But, frequently when attempting to wake my laptop from sleep, I get a BSOD a couple seconds after the welcome picture appears.  This activity started on August 27th, and has continued every day since.  

The error stated is IRQL_not_less_or_equal

 

Looking further, I used Driver Verifier to find the specific driver file.  This crashed my computer nearly instantly after pressing the power button on the Asus logo screen.  

The driver found was this mysterious klupd_klif_arkmon.sys

 

This thread is the only search result on all of Google about this driver.  There is no information about it, but my situation seems to match Gandalf's.  Perhaps we can figure something out?

 

Edit:  I am going to attempt to disable (turn off) Kaspersky each time I put the laptop on sleep mode and see if that resolves the issue.  Hopefully it does so we can narrow this down to Kaspersky itself.


Edited by jehayharry, 29 August 2016 - 10:04 PM.


#10 usasma

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Posted 30 August 2016 - 07:13 AM

jehayharry - please start your own topic.  Thay way your issues can receive the individual attention that they deserve.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Gandalf196

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Posted 30 August 2016 - 10:44 PM

So, I did what you asked:
- Updated my BIOS to the latest version;
- Enabled Kaspersky Security Data Escort Adapter;
- Unistalled Kaspersky and reinstalled it;
- Checked Windows Update for newer Wi-Fi drivers;

However, today, as I put my computer to sleep I noticed it was taking too long and, as a matter of fact, it did not sleep, it shut down... 
So, I am attaching the new BSOD log as well as a picture of the device manager, which shows a lot of other "components" that did not appear previously.

Image link: http://imgur.com/3LKKQcI
 

Attached Files



#12 usasma

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Posted 01 September 2016 - 05:13 AM

Have you run Driver Verifier as I suggested earlier?  If not, please do so now.

 

WIndows Update isn't the place to check for new wifi drivers.

Microsoft provides the place to upload the drivers for manufacturer's - but many manufacturer's don't take advantage of it.

And some of those that do, don't do so very regularly.

It's better to get the latest drivers from the manufacturer's website.

 

If unable to update, then uninstall/reinstall the drivers.  As this is possibly a corruption of the drivers, so their complete removal and replacement is needed.

 

I do not see anything wrong with the screen shot of Device Manager that you provided.

 

The memory dumps still show networking.  Driver Verifier is needed to see if we can force the system to tell us what the problem is.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Tue Aug 30 23:28:05.216 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\083116-26468-01.dmp]
Windows 10 Kernel Version 14393 MP (8 procs) Free x64
Built by: 14393.82.amd64fre.rs1_release.160805-1735
System Uptime:0 days 3:15:10.026
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 9F, {3, ffff9d0ba7b5f520, ffffcd012db4d960, ffff9d0bafd35010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffff9d0ba7b5f520, Physical Device Object of the stack
Arg3: ffffcd012db4d960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9d0bafd35010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
CPUID:        "Intel® Core™ i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2295
  BIOS Version                  234
  BIOS Release Date             11/25/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K45VM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Aug 30 23:28:05.216 2016 (UTC - 4:00)**************************
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
wsftprp64.sys               Fri Jun 27 10:18:38 2014 (53AD7D3E)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
wsddpp.sys                  Wed Mar 18 09:24:22 2015 (55097C86)
gbpddfac64.sys              Mon Mar 23 15:08:30 2015 (551064AE)
wsddfac.sys                 Wed Apr  1 14:51:52 2015 (551C3E48)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
RtsUer.sys                  Wed May 27 02:11:14 2015 (55656002)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
gbprcm64.sys                Tue Jun  9 11:01:32 2015 (5576FFCC)
TeeDriverW8x64.sys          Thu Jun 11 21:52:49 2015 (557A3B71)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
WinDivert64.sys             Tue Jul  7 14:59:41 2015 (559C219D)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
gbpddreg64.sys              Mon Sep 21 10:02:32 2015 (56000DF8)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
kldisk.sys                  Fri Dec 25 02:47:51 2015 (567CF4A7)
wsddin64.sys                Thu Jan 21 08:28:47 2016 (56A0DD0F)
athw8x.sys                  Thu Jan 28 04:52:54 2016 (56A9E4F6)
kl1.sys                     Fri Apr  1 10:20:28 2016 (56FE83AC)
igdkmd64.sys                Mon Apr  4 13:48:36 2016 (5702A8F4)
klpd.sys                    Mon Apr 11 10:25:19 2016 (570BB3CF)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
klbackupdisk.sys            Fri Apr 22 09:25:48 2016 (571A265C)
klids.sys                   Wed May  4 02:41:24 2016 (57299994)
gbftin64.sys                Thu May  5 16:45:23 2016 (572BB0E3)
klkbdflt.sys                Fri May 13 16:10:05 2016 (5736349D)
kneps.sys                   Mon May 16 09:33:56 2016 (5739CC44)
kltap.sys                   Mon May 16 17:04:28 2016 (573A35DC)
klbackupflt.sys             Thu May 19 11:15:06 2016 (573DD87A)
cm_km.sys                   Wed May 25 05:00:10 2016 (5745699A)
klwtp.sys                   Fri May 27 11:08:35 2016 (574862F3)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
klflt.sys                   Wed Jun  8 07:43:21 2016 (575804D9)
klwfp.sys                   Mon Jun 13 05:29:14 2016 (575E7CEA)
klim6.sys                   Wed Jun 15 05:57:01 2016 (5761266D)
klhk.sys                    Sat Jun 18 10:07:58 2016 (576555BE)
klif.sys                    Fri Jun 24 07:57:56 2016 (576D2044)
intelppm.sys                Fri Jul 15 22:10:43 2016 (578997A3)
klupd_klif_klark.sys        Wed Aug  3 05:13:02 2016 (57A1B59E)
klupd_klif_klbg.sys         Wed Aug  3 05:25:45 2016 (57A1B899)
klupd_klif_arkmon.sys       Wed Aug  3 05:37:12 2016 (57A1BB48)
klupd_klif_mark.sys         Wed Aug  3 05:51:24 2016 (57A1BE9C)
nvpciflt.sys                Thu Aug 25 16:25:50 2016 (57BF544E)
nvlddmkm.sys                Thu Aug 25 16:31:18 2016 (57BF5596)


http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
wsftprp64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
wsddpp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbpddfac64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wsddfac.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
gbprcm64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
WinDivert64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
gbpddreg64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
wsddin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
klids.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
gbftin64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
kltap.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
klupd_klif_klark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_klbg.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_arkmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
klupd_klif_mark.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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