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BSOD caused by ntfs.sys so many times


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#1 anbu84

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Posted 24 August 2016 - 09:02 PM

Hello Everyone,

 

I have a problem with my computer. It always randomly BSOD caused by ntfs,sys so many times. It usually happens when I use the computer after afk a while. I tried to do memtest for about 2-3 days and it came out pass result. I have 16GB RAM with 2x8GB RAM. Do you think the BSOD because of my memory? I hope you guys can help me. I tried to clean install Windows, however the problem still persist. Please help me to solve this problem. Thank you. I attached my minidump.

My computer spec

 

OS: Windows 7 upgraded to Windows 10 64bit

MB: Asus Z97A

HD: SSD Samsung 850 EVO

RAM: 2x8GB Corsair Vengeance Pro 1600MHz C9

CPU: I5-4570 @3.2GHz

VGA: Asus Nvidia GTX 770 DirectCU II OC 2GB


Edited by anbu84, 25 August 2016 - 02:10 AM.


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#2 anbu84

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Posted 24 August 2016 - 09:05 PM

How do I attached my minidump here?

 

 

Edit: I put my minidump on zip folder

Edit 2: Another BSOD again and now ntkrnlmp.exe

Attached Files


Edited by anbu84, 25 August 2016 - 04:20 AM.


#3 usasma

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Posted 27 August 2016 - 07:29 AM

Your UEFI/BIOS (version 1204) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

You have 6 hard drives.  What is the make/model/wattage and age of your Power Supply?

This device is missing drivers in Device Manager:

 

Intel High Definition Audio    INTELAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_1043860B&REV_1003\4&165326BB&0&0001    The drivers for this device are not installed.

Please install the drivers for this device immediately.

 

Older versions of the wdcsam64.sys driver used to cause BSOD's on some systems.

I'd suggest uninstalling the Western Digital software to test and see if the newer version is causing you problems.

 

Out of 6 memory dumps there were 4 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
If the hardware diagnostics all pass, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
 

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Thu Aug 25 04:34:11.242 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082516-20156-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 6:42:18.907
Probably caused by :ntkrnlmp.exe ( nt!ST_STORE<SM_TRAITS>::StDmPageError+ec )
BugCheck 12B, {ffffffffc00002c4, 6ba, 22d96ad1d90, ffffd00027b06000}
BugCheck Info: FAULTY_HARDWARE_CORRUPTED_PAGE (12b)
Arguments:
Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
Arg2: 00000000000006ba, physical page number
Arg3: 0000022d96ad1d90, zero
Arg4: ffffd00027b06000, zero
BUGCHECK_STR:  0x12B_c00002c4_StCtDecompressFailed
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x12B_c00002c4_StCtDecompressFailed_nt!ST_STORE_SM_TRAITS_::StDmPageError
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3206
  BIOS Version                  1204
  BIOS Release Date             06/20/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Aug 24 21:51:20.220 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082416-20609-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 7:28:11.752
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :memory_corruption ( nt!MiPfPutPagesInTransition+35f )
BugCheck A, {ffffe005502b5d00, 2, 1, fffff803f26eedaf}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: ffffe005502b5d00, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803f26eedaf, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Wow-64.exe
FAILURE_BUCKET_ID: AV_nt!MiPfPutPagesInTransition
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3206
  BIOS Version                  1204
  BIOS Release Date             06/20/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 23 04:13:18.668 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082316-20093-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 9:39:13.332
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :ntkrnlmp.exe ( nt!KiFastAcquireQueuedSpinLockInstrumented+5e )
BugCheck A, {60, ff, 71, fffff801155d7536}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000060, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000071, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff801155d7536, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_nt!KiFastAcquireQueuedSpinLockInstrumented
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3206
  BIOS Version                  1204
  BIOS Release Date             06/20/2014
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Aug 25 04:34:11.242 2016 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
e1d65x64.sys                Tue Nov 24 14:17:26 2015 (5654B7C6)
IntcAudioBus.sys            Tue Feb  2 20:23:59 2016 (56B156AF)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswKbd.sys                  Mon Jun 20 07:31:49 2016 (5767D425)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Tue Jul 12 11:51:06 2016 (578511EA)
aswVmm.sys                  Thu Aug  4 04:08:48 2016 (57A2F810)
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Aug 16 03:26:13.712 2016 (UTC - 4:00)**************************
nvlddmkm.sys                Sun Jul 10 18:20:31 2016 (5782CA2F)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
IntcAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#4 anbu84

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Posted 27 August 2016 - 11:27 PM

Hi Usasma,

 

Thank you so much for your help and reply. I already updated my BIOS and High Definition Audio in Device Manager. I also checked my hardware and it showed every drives pass. All of my hard drives are WD drive except one SSD which is Samsung 850 EVO. Here is the list of my drives:

1. WD10EZEX-00KUWA0 - WD Blue 1TB

2. WD1502FAEX-007BA0 - WD Black 1.5TB

3. Samsung SSD 850 EVO 120GB

4. WD 15EADS External - WD Green 1.5TB

5. WD My Book 1230 5TB

6. WD My Book 1230 4TB

 

As for power supply, I use EVGA Supernova G2 850W which I bought on 2015. And then I also uninstalled my WD software, however I am not sure whether I removed wdcsam64.sys driver. Is there a specific instruction how to remove that driver?  Recently I got another BSOD on August 27. I will attached the minidump as well as the CPUID information. I will try to do memtest again this weekend as I also suspect it might be one of my RAM is faulty.

Attached Files



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 28 August 2016 - 07:48 AM

Nothing certain in the memory dump.  Have you finished all of the diagnostics?  If so, what were the results?

Have you started to run Driver Verifier?

If you look through Device Manager (to include the hidden devices) you may locate the driver and can uninstall it from there.

If wdcsam64.sys shows up in the Driver Verifier memory dump, then I'll give you instructions on how to manually remove it.

 

Please also uninstall SuperAntiSpyware as it's drivers are older.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Aug 27 22:54:13.386 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\082716-21984-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 5:28:37.048
*** ERROR: Module load completed but symbols could not be loaded for NTFS.sys
Probably caused by :NTFS.sys ( NTFS+15c0e )
BugCheck 1000007E, {ffffffffc0000005, fffff8002eb35c0e, ffffd00024edc4d8, ffffd00024edbcf0}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8002eb35c0e, The address that the exception occurred at
Arg3: ffffd00024edc4d8, Exception Record Address
Arg4: ffffd00024edbcf0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: AV_NTFS!unknown_function
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3200
  BIOS Version                  2801
  BIOS Release Date             11/11/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Aug 27 22:54:13.386 2016 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
SASKUTIL64.SYS              Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS              Thu Jul 21 19:03:00 2011 (4E28B024)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
e1d65x64.sys                Tue Nov 24 14:17:26 2015 (5654B7C6)
IntcAudioBus.sys            Tue Feb  2 20:23:59 2016 (56B156AF)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
RTKVHD64.sys                Tue Jun 14 06:51:52 2016 (575FE1C8)
aswRvrt.sys                 Mon Jun 20 07:31:24 2016 (5767D40C)
aswHwid.sys                 Mon Jun 20 07:31:29 2016 (5767D411)
aswMonFlt.sys               Mon Jun 20 07:31:35 2016 (5767D417)
aswKbd.sys                  Mon Jun 20 07:31:49 2016 (5767D425)
aswRdr2.sys                 Mon Jun 20 07:32:13 2016 (5767D43D)
aswSnx.sys                  Mon Jun 20 07:32:27 2016 (5767D44B)
aswStm.sys                  Mon Jun 20 07:54:57 2016 (5767D991)
aswSP.sys                   Tue Jul 12 11:51:06 2016 (578511EA)
aswVmm.sys                  Thu Aug  4 04:08:48 2016 (57A2F810)
nvlddmkm.sys                Thu Aug 11 07:07:38 2016 (57AC5C7A)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=SASKUTIL64.SYS
http://www.carrona.org/drivers/driver.php?id=SASDIFSV64.SYS
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
IntcAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#6 anbu84

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Posted 31 August 2016 - 04:16 AM

Hi Usasma,

 

I finished hardware and memory diagnostics. Both of them showed Pass result. I used memtest85+ for memory diagnostics. Do you want me to check it again with prime95? I also tried driver verifier, however I am having problem to figure it out. For some reason when I run driver verifier, I can't boot into Windows. It always shows me error problem. First they showed me all Avast driver caused driver verfication error notification with the driver name. Then I unchecked all Avast driver to see if I can run driver verifier, and then it showed me driver verification error again. However this notification didn't mention any driver name. So I can't run driver verifier. Did I make any mistake or it is indeed driver problem? What should I do?

And then last night I had another BSOD. This time the caused is ntkrnlmp.exe. I also uninstalled SuperAntiSpyware as you mentioned on previous post.

Attached Files



#7 usasma

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Posted 01 September 2016 - 05:21 AM

Please complete all of the diagnostics.

There are these tests:

- antimalware

- MemTest86/86+

- HDD/SSD diagnostics (test each individual drive)

- Prime95 (Blend test - small FFT's and large FFT's are optional)

- Furmark

- Other video tests (3 or 4 of them)

- CPU tests

 

If Driver Verifier showed Avast as a problem - then uninstall Avast.

Then run Driver Verifier again0 to see what happens then.

 

Gotta run, late for work.  Will try to respond more within 24 hours.

Good luck!


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#8 usasma

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Posted 01 September 2016 - 03:53 PM

Run Driver Verifier for a while and let it crash the system (it's supposed to do that).

Let it sit at the Blue Screen for several minutes.

Then, let it crash several times - waiting at the blue screen for several minutes each.

Then zip up the contents of the C:\Windows\Minidump folder and upload it with your next post.
If unable to zip it there, then copy it to your Desktop and zip it up there.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#9 anbu84

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Posted 05 September 2016 - 10:20 PM

Hi usasma,

 

I apologize for the late reply. I have been busy and away for a while. I will do all the diagnostics again when I am back. I did get pass result on Memtest86 and HDD/SDD diagnostics.

As for Driver Verifier, if I do uninstall Avast and it still give me Driver Verifier Error Violation, what should I do? Thank you for your help.



#10 usasma

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Posted 06 September 2016 - 07:11 PM

If you uninstall Avast and then run Driver Verifier - it should not show Avast as a problem.

If it does (and it still blames Avast), this means that Avast wasn't completely uninstalled.  There are ways to manually remove it, but I only use them in dire emergencies.

If it does crash after Avast is uninstalled, and it doesn't blame Avast - then we have some more stuff to look at/try.

For example, a bad driver may have written to the memory space that Avast owns - and then the bad driver exits.

A little while later, Avast looks at the memory space and finds bad data there.  It panics and throws a BSOD to prevent damage to the system

But, since the bad driver exited already, there's no evidence of it on the stack - so the deugger blames Avast for the crash.


- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#11 anbu84

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Posted 10 September 2016 - 09:14 AM

Hi Usasma,

 

I already done with all hardware diagnostics and there is no problem with hardware diagnostics. And then I tried to run driver verifier after I completely uninstalled Avast, I received BSOD problem by 2 drivers which caused similiar BSOD as Avast when it tried to boot into Windows. So I tried to uncheck those 2 drivers and I can run driver verifier now. Right now I am typing this post while my driver verifier was running. I will let you know when there is BSOD again. Here I posted the minidump for those 2 drivers BSOD. What should I do with those 2 drivers? Thank you so much for your help and I apologize if I have been busy.

 

 

Edit: Another BSOD while driver verifier running and here I attached the latest minidump together with those 2 drivers minidump.

Attached Files


Edited by anbu84, 10 September 2016 - 09:33 AM.


#12 usasma

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Posted 10 September 2016 - 12:16 PM

OK, first try to remove the wdcsam64.sys driver.

Open up Device Manager.

In the View menu item (at the top of the window) select "Show hidden devices"

Now go through the devices and find the Western Digital SCSI Arcitecture Model (SAM) WDM device.

Once you locate it - right click on it and select "uninstall"

If a check box shows up to remove the software- click on the checkbox to ensure that the software is removed.

 

If this doesn't remove it (the Western Digital driver), then we move on to more difficult ways of removing it.

 

Once it's removed, run Driver Verifier again.
FWIW - I have to wonder about the Driver Verifier results.  3 different crashes blamed 3 different drivers - so it's either that all 3 drivers are bad (or that they have something in common), or that there's another problem (most likely hardware IMO)

As you've passed all the hardware diagnostics, then next step is this:  http://www.carrona.org/strpdown.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
**************************Sat Sep 10 10:20:12.955 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091016-20343-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:16:34.656
*** WARNING: Unable to verify timestamp for IOMap64.sys
*** ERROR: Module load completed but symbols could not be loaded for IOMap64.sys
Probably caused by :IOMap64.sys ( IOMap64+1708 )
BugCheck C9, {226, fffff801a3191708, ffffcf80e1f02ea0, 0}
BugCheck Info: DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
Arguments:
Arg1: 0000000000000226, An IRP dispatch handler has returned without passing down or completing this IRP,
    or someone forgot to return STATUS_PENDING.
Arg2: fffff801a3191708, The address in the driver's code where the error was detected.
Arg3: ffffcf80e1f02ea0, IRP address.
Arg4: 0000000000000000
BUGCHECK_STR:  0xc9_226
PROCESS_NAME:  GpuFanHelper.e
FAILURE_BUCKET_ID: 0xc9_226_VRF_IOMap64!unknown_function
CPUID:        "Intel® Core™ i5-4570 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3198
  BIOS Version                  2801
  BIOS Release Date             11/11/2015
  Manufacturer                  ASUS
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  All Series
  Baseboard Product             Z97-A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 10 09:57:49.061 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091016-15500-02.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:00:04.763
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** WARNING: Unable to verify timestamp for ASUSFILTER.sys
*** ERROR: Module load completed but symbols could not be loaded for ASUSFILTER.sys
Probably caused by :ASUSFILTER.sys ( ASUSFILTER+a980 )
BugCheck C4, {2000, fffff8008beaa980, 0, 62527050}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
Arg2: fffff8008beaa980, The address in the driver's code where the error was detected.
Arg3: 0000000000000000, Pool Type.
Arg4: 0000000062527050, Pool Tag (if provided).
BUGCHECK_STR:  0xc4_2000
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2000_VRF_ASUSFILTER!unknown_function
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 10 09:46:09.314 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\091016-15500-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.545.amd64fre.th2_release.160802-1857
System Uptime:0 days 0:00:07.015
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+3c )
BugCheck C4, {2004, ffffe00077a8ec58, fffff8007c8e01f0, ffffd00047d24030}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000002004, Code Integrity Issue: The image contains a section that is not page aligned.
Arg2: ffffe00077a8ec58, The image file name (Unicode string).
Arg3: fffff8007c8e01f0, The address of the section header.
Arg4: ffffd00047d24030, The section name (UTF-8 encoded string).
BUGCHECK_STR:  0xc4_2004
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xc4_2004_VRF_nt!VerifierBugCheckIfAppropriate
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Sep 10 10:20:12.955 2016 (UTC - 4:00)**************************
AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
ASUSFILTER.sys              Tue Sep 20 11:46:33 2011 (4E78B559)
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 04:27:47 2013 (51D28F03)
tap0901.sys                 Wed Nov  5 08:16:32 2014 (545A2330)
HWiNFO64A.SYS               Tue Mar 31 05:51:32 2015 (551A6E24)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
e1d65x64.sys                Tue Nov 24 14:17:26 2015 (5654B7C6)
IntcAudioBus.sys            Tue Feb  2 20:23:59 2016 (56B156AF)
TeeDriverW8x64.sys          Wed Feb  3 17:41:13 2016 (56B28209)
LGVirHid.sys                Sat Feb 27 00:18:47 2016 (56D131B7)
LGJoyXlCore.sys             Sat Feb 27 00:18:51 2016 (56D131BB)
LGBusEnum.sys               Sat Feb 27 00:18:54 2016 (56D131BE)
iaStorA.sys                 Tue Mar  8 09:00:24 2016 (56DEDAF8)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
nvhda64v.sys                Tue May 10 04:59:01 2016 (5731A2D5)
NvStreamKms.sys             Fri Jun  3 07:28:21 2016 (575169D5)
RTKVHD64.sys                Tue Jun 14 06:51:52 2016 (575FE1C8)
nvlddmkm.sys                Thu Aug 25 16:31:18 2016 (57BF5596)


http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=ASUSFILTER.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=IOMap64.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
IntcAudioBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#13 anbu84

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Posted 13 September 2016 - 12:32 PM

Hi Usasma,

 

I could not find wdcsam64.sys driver in device manager even though I have selected "show hidden devices". Does it mean the driver is gone?

 

As for those 3 drivers I mentioned on previous post, The first 2 drivers caused BSOD when my computer tried to boot to Windows. They stopped my computer from booting into Windows so I had to use safe mode to disable Driver Verifier. While the last driver IOMap64.sys, it happened because I tried to restart or shut down my computer and it caused BSOD. But it can boot into Windows without causing BSOD.

 

So in your opinion, do you highly think that it is hardware problem? I hope it's not hardware problem because the computer is only 1 year old.



#14 usasma

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Posted 14 September 2016 - 06:01 AM

This is a difficult situation.  IMO it's a hardware problem - but honestly, that's just a guess on my part.

I've thought about this (along with the results of Driver Verifier) a lot, and think that the best thing to do is what follows here..............

 

The simplest way to test would be to reset Windows to the factory default (backup your data first - as this will wipe everything from the system).

It will rule out 3rd party software (since you wouldn't have installed any of it yet)

And would rule out problems with Windows (as long as you reinstalled it clean and ensured that you had ALL available Windows Updates.

 

The only 2 things that can be wrong with your system are hardware or software.

We sub-divide the software part into Windows and 3rd party stuff - as there's many more problems with 3rd party stuff than with Windows (unless Windows isn't updated).

 

If you don't have recovery media, you can create it here:  https://www.microsoft.com/en-us/software-download/windows10


Edited by usasma, 14 September 2016 - 06:02 AM.

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems get worse suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


#15 anbu84

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Posted 15 September 2016 - 10:24 AM

Hi Usasma,

 

I have Windows 7 CD and Windows 10 upgrade media, so I can clean reinstall Windows. But which driver that I need to avoid to install to prevent same BSOD occurs? Thanks a lot for your help.






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