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New computer crashing


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#1 cdgfanatic

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Posted 24 August 2016 - 07:24 PM

I recently bought a new computer with Windows 10 on it. I had it less than 24 hrs when I got the BSOD. I was in the middle of installing GTA 5 (store bought, legit copy) when it happened. I was only able to even get it to go the my main Windows page 1 after that. Every other time it wouldn't even get that far. Safe mode even failed. I sent it back to iBuypower (where I bought it), They replaced the CPU, RAM, and finally the SSD drive reinstalling Windows. After each step, they tried it and still got the BSOD until replacing the SSD and Windows stopped it. My question is, can a game like that do all of that, or could it have been, more than likely, a faulty SSD or Windows? I get it back on Friday and want to know if it is safe to put GTA on it. I know the game it fine as I have had it on my current computer for about a year and it runs fine. I am new to Windows 10. Please help. As silly as it sounds, that game is pretty important to me.



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#2 CyberSec_ET

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Posted 24 August 2016 - 09:07 PM

According to Rockstar games support "At this time GTAV doesn't support Windows 10. We do not have a time frame as to when it will support it either."

 

https://support.rockstargames.com/hc/en-us/community/posts/203839578-GTA-V-on-Windows-10



#3 cdgfanatic

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Posted 25 August 2016 - 12:41 AM

Yes, I know of Rockstar lack of support. However, virtually all of the people I have spoken too who play, all have Windows 10. I also have never heard of it completely wrecking a computer. When there have been problems they are game crashings and infinite loading loops. If anyone needs event logs, I do have them. 



#4 Ramsarode

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Posted 25 August 2016 - 02:31 AM

Virtually all of the people I have spoken too who play, all have Windows 10.



#5 usasma

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Posted 27 August 2016 - 07:19 AM

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


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