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Computer keeps shutting down randomly


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#1 ReidAlvein

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Posted 24 August 2016 - 06:25 PM

  • OS: Windows 10
  • Memory: 16gb
  • Motherboard: ASUS 970 PRO GAMING/AURA AM3
  • Processor: AMD FX-4350 Vishera Quad-Core 4.2 GHz
  • Graphics: AMD Radeon R7 370

Greetings! I built my desktop a few weeks ago, and it was fine until very recently. My roommate gifted me Overwatch, and so I had to download Battle.net to play it. Every time I tried to install Battle.net my computer would shut down with no warning, so I installed it from safe mode.

Now, whenever I play Overwatch for a bit (and only when I play; I left it on the main screen for 10 hours with no issues), and sometimes when I open an application such as Chrome, my computer will shut down.

I have monitored the temperature and that does not seem to be it. I tried resetting and updating the BIOS, cleaning my computer, uninstalling and reinstalling all my drivers from the original disc, lowering the settings on the game, disabling automatic restarts, and even enabling WMI Performance Adapter (which was said to fix the issue with this game). I checked to see if the RAM was an issue, but diagnostics said there is nothing wrong. 

 

It seems that the shutdowns happen whenever the computer is near 100% CPU usage, and pretty much this only happens with Overwatch. 

I have been on my computer for hours now and have experienced no shutdowns, but I know the moment I try to play the game the problem will reoccur. Is there something I have not tried that I should look into?

 

 



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#2 usasma

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Posted 27 August 2016 - 05:57 AM

Wait until the computer shuts down on it's own, then recover and immediately run these reports:

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 
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#3 ReidAlvein

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Posted 30 August 2016 - 04:32 PM

Thank you so much for the response.

 

I will go ahead and get all the reports, but I have experienced no shutdowns lately. I opened up my case and there was a bit of dust on the processor, so I cleaned it off using compressed air and for some reason that seems to have done the trick. I don't know how that small amount of dust was causing so many problems, but everything has been okay for the last three days. 






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