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Diagnostic Policy Service is not running

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#1 rumpled103


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Posted 24 August 2016 - 05:26 AM

I'm running Windows 7 Home Premium 64-bit. Ok, so I tried running the troubleshooter for the HomeGroup and it said that the Diagnostics Policy Service is not running. So I googled that and I found this video: I followed the instructions but it didn't do anything. I tried starting the Diagnostics Policy Service manually, but it didn't work. It gives me "Windows could not start the Diagnostic Policy Service service on Local Computer. Error 5: Access is denied." I even tried running it as admin, but still no luck.


The reason I'm trying to fix this is because I have two computers and two printers. If I go to the computer in one room and try to print something to the computer in the other room, it'll work. It'll show the print jobs in See What's Printing. But if I try to do it vice-versa, nothing happens. It shows up in See What's Printing on the computer that I chose to print from, but it doesn't show up in See What's Printing on the computer with the printer I was trying to print to.


I've searched around here and found this post:

I tried all of those things and I finally got it fixed:

go to start ,search and type:- cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

net localgroup Administrators /add networkservice
press enter then type:
net localgroup Administrators /add localservice
press enter then type:
press enter and restart your computer

Open services and make sure the service is started.


from here: http://answers.microsoft.com/en-us/windows/forum/windows_7-update/diagnostic-policy-service-could-not-start-on-local/aa2d2042-6b5a-412f-b278-35af8a50c5c1


Now the issue is if I type those commands, it'll just give me

System error 1378 has occurred.

The specified account name is already a member of the group.


Edited by rumpled103, 24 August 2016 - 05:28 AM.

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#2 FreeBooter


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Posted 24 August 2016 - 07:04 AM

First of all Diagnostic Policy Service service has nothing to do with print jobs Print Spooler service  spools print jobs and handles interaction with the printer.  If you turn off this service, you won’t be able to print or see your printers.



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#3 rumpled103

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Posted 26 August 2016 - 02:38 AM

See my new topic here: http://www.bleepingcomputer.com/forums/t/624852/i-still-cant-send-print-jobs-to-the-printer-in-the-other-room/

#4 hamluis



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Posted 26 August 2016 - 05:01 AM

Since OP has begun a new topic on issues in another BC forum, this topic is closed to avoid confusion.



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