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Black Screen - Fans running on high speed (No BSOD)


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#1 poulsen56

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Posted 24 August 2016 - 04:39 AM

Hello,

I'm having a big issue with my computer and seeking all the help i could get. Many thanks in advance.

 

This issue started upon the first day of building my new computer. I did not care about it due to the fact that it did not occur that often. Maybe 1 time a month, not more. The issue did also only appear when running Alpha games, so did not reflect that much about it as it could be memory leaks etc in these Alpha games.

 

- Whats the issue? Computer freezes and the display turns black with the fans running on highest speed (All of the fans). Any music/game -sound in the background freezes and sounds like "Bzzzzzzzzzzzzzzzzzzzzzzzz". This remains until i force a shut down. No Minidumps are visible as this is not a bluescreen.

- Something iv'e noticed and could be worth mention. The black screen got worse and more intense after i replaced my 2 screens with a brand new Samsung 34 inch curved display. 

 

- I tried only a few things thats within my reach. Replacing the mems, resetting the bios etc. Nothing more.

- When connecting the computer to a low res tv (1920x1080) its working as intended, no black screen.

 

Here's my spec:

PSU: EVGA PowerSupply (PSU) SuperNOVA 750 G2 750W

CPU: Intel Core i7-4790K - 8 threads/ 4,0GHz( 4,4Ghz Turbo) / 8MB / Socket 1150 (Boxed) (88w)
MB: MSI Z97 Gaming 7
MEM: Corsair Vengeance 16GB DDR3 PC-15000 1866MHz CL9 (2x8GB)

GFX: ASUS Geforce GTX 780 Ti 3GB DirectCU II OC (GTX780TI-DC2OC-3GD5)

 

 

Could it be GFX issue? Or maybe PSU issue?

Best regards,

Andreas

 

 

 

Many thanks in advance
 

Edited by poulsen56, 24 August 2016 - 05:10 AM.


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#2 usasma

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Posted 24 August 2016 - 09:15 AM

Graphics is most likely - do you have another video card that you could try?

Maybe the monitor - as it works OK on another monitor/TV?

Could it be the cables between the computer and the monitor?  Do you use the same one or a different one to connect to the monitor or TV?

 

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Make sure that you run the video tests - as this seems like a video issue to me.

 

Then, wait for it to freeze, then recover from the freeze and immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

This will be important if the video is overheating:
While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 poulsen56

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Posted 24 August 2016 - 09:43 AM

Hello Usasma,

Thank you for the reply, i really appreciate it.

 

Graphics is most likely - Sorry, i don't have another to test with.

Maybe the monitor - My Samsung display is running on higher resolution (3340x1440?) while the tv is running on the most common resolution which would be 1920x1080. If i lower the resolution on my Samsung display the issue still remains.

Could it be the cables between the computer and the monitor? - No its not. Tried them all.

 

From my point of view it feels like its not enough power given to the graphic card and that would be the reason for the black screen. The pins to the graphic card is 8x2, but with an adaptor that gives 6+2 x2. They light green on the graphic card aswell, telling me its connected correct. 

Best regards,

Andreas
 



#4 usasma

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Posted 25 August 2016 - 02:30 PM

Try the hardware diagnostics and let us know what they show.

You may be able to purchase a video card from a shop that will let you return it (if it's not needed) for your money back.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 poulsen56

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Posted 26 August 2016 - 09:08 AM

Try the hardware diagnostics and let us know what they show.

You may be able to purchase a video card from a shop that will let you return it (if it's not needed) for your money back.

 

 

Hello Usasma,

I will try the test tonight. Iv'e bought a new PSU today as i could return it without any problem. So i start with that one.
I update when the test and replacement is done.

Cheers.

/Andreas



#6 poulsen56

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Posted 26 August 2016 - 12:57 PM

Here's the zip mate.

http://www.filedropper.com/adminsysnativefilecollectionapp

Thank you.



#7 poulsen56

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Posted 26 August 2016 - 02:40 PM

Ok, an update.

Replaced my PSU, issue is still there. But the fans are not running on high speed now.

The computer starts silent, remains silent when launching a game.. crash with a black screen but remain silent.

gfx issue? Its more worse now with w10 then it was with w7.

 

- The retail store told me that they will swap the card at disk if i can prove that the GFX is causing this issue. Any tip on how to proove it ?

- When running without the GFX and using the built in gfx in the mother board, everything is working as intended.

 

/Andreas


Edited by poulsen56, 26 August 2016 - 03:55 PM.


#8 poulsen56

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Posted 27 August 2016 - 06:30 AM

Update:

So i took the gfx to my retail store. They tested it without finding any issues..
After many words they took the card in for futher testing (2weeks) and i recevied a loaner card meanwhile.

New card is working flawless, no issues..

/Andreas



#9 usasma

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Posted 27 August 2016 - 08:23 AM

If you have no issues with the loaner card, then that would seem to show what the problem was.

Interesting to hear that a shop will provide support like this - they deserve a large compliment (my shop won't do it, and they'll make you purchase another card - but will let you return it if it's not needed)!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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