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Windows 7 for 2 days now won't shut down, it goes into sleep mode


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#1 mhelm2359

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Posted 23 August 2016 - 06:29 PM

A couple of weeks ago 1) I found out I had a ransom Trojan. Microsoft essentials found it and quarantined it and then let me delete it.

                                      2) I did that free install of windows 10. Half of my system wouldn't work so I reverted back to windows 7. This is when essentials found the Trojan. Anyway I did some research to get things working in 10, reinstalled it, tried it for about 2 days and decided I didn't like it. So again I reverted back to 7. The PC has been working good but for whatever the reason my external hard drives suddenly got very slow opening folders. The internal HD works fine. I'm hoping something happened to the usb hub I am using. I have a new one coming and won't know until it comes. But 2 days ago all of a sudden when I shut my pc down, it doesn't shut down, it goes into sleep mode. The button on the front of the pc after shutting down doesn't turn off it just turns yellow. What could be causing this?

 

Ok, update: I just shut down my pc and this time it did shut down and booted normally, but the light on the front stayed on again (Yellow) What could this be now?


Edited by hamluis, 09 November 2016 - 06:50 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Comptech72

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Posted 08 November 2016 - 03:33 PM

First and for most can you provide details of the virus that it found (location and name). Since you have Windows 7 install. you could try running Windows all in one repair (you can find at this site under downloads). Run the program and it should fix any issues you might have. As far as the virus, you need to remove it amd make sure its not coming back.



#3 boopme

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Posted 09 November 2016 - 12:58 PM

Connect the Flash Drive and then scan ...

cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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