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Posted 23 August 2016 - 01:53 AM
Posted 23 August 2016 - 09:23 AM
Please post the Malwarebytes log in your topic.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop. Copy and paste the log in your topic.
Please post all of the logs for the following scans in your topic. Do not use a host website to post the logs. Do not wrap the logs in quotes or code.
Please download Emsisoft Emergency Kit and save it to your desktop.
Double click on Emsisoft Emergency Kit file on your desktop.
When the installation starts you see a image like the one below, click on Install.
The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
When the update is complete, click on MALWARE SCAN under Scan. When asked if you want the scanner to scan for Potentially Unwanted Programs, click Yes.
Emsisoft Emergency Kit will start scanning.
When the scan is completed click on Quarantine.
When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad. Copy the log and paste it in your topic.
Please run TDSSKiller.
Please download TDSSKiller from here and save it to your Desktop.
The log for the TDSSKiller can be very long. If you go to the bottom of the log to where you find Scan finished you will see the results of the scan. If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
1. Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
2. Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
3. Click Start Scan and allow the scan process to run.
4. If threats are detected select Cure (if available) for all of them unless otherwise instructed.
***Do NOT select Delete!
Click on Continue.
5. Click on Reboot computer.
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
Note: The log may be very long. You may need to break it into parts to post the whole log.
Post this in your topic.
Please download and install Junkware Removal Tool.
Open your browser and go to Downloads, then click on the Junkware Removal Tool to install it.
Click on Run to initiate the installation.
To avoid potential conflicts, temporarily disable your antivirus and firewall. You will want to be offline when you do this.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open. Copy and this and then post this in your topic.
Please run the ESET OnlineScan
This scan takes quite a long time to run, so be prepared to allow this to run
till it is completed.
***Please note. If you run this scan using Internet Explorer you won't need
to download the Eset Smartinstaller.***
ESET Online Scanner
Edited by dc3, 23 August 2016 - 09:27 AM.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
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