Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

MS Office 2010 App's Hang when working with graphics


  • Please log in to reply
4 replies to this topic

#1 DM2-Inc

DM2-Inc

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:13 PM

Posted 23 August 2016 - 12:04 AM

I've been having trouble with Office Applications (Outlook and PowerPoint).  Dell tells me it's because the OS is 64 Bit and Office is 32 Bit, and advised I needed to install the 64 Bit version of Office, so I did but the both Outlook and PowerPoint still Lockup.

 

Outlook locks up when I attempt to open an HTML e-mail.

PowerPoint Locks ups when ever I try to open a presentation that I did some months ago.

 

I ran the perfmon /report, from the cmd, as an "Admin", but it simply sat there and said "Collecting Data for 60 seconds...", but never seemed to do anything after 15 minutes.  All of the "File" options (Save, Save As, exc) were grayed out except for "Exit".  Not sure what to do about that.

 

The attached "DxDiag.txt" file provides all of the info on my system including the CPU and Graphics cards as noted below

OS - Windows 7, 64 Bit (Original OS), DELL OEM (Came Pre-Installed)

Office 2010 Professional, 64 Bit (just installed if after "Uninstalling the 32 Bit Version)
Hardware is 2015

The OS has never been re-installed

CPU - Intel i7 4940MX, 3.10GHz / 3.30 GHz

Memory is 32 GB
System Manufacturer is a DELL Precision M6800 Laptop

 

Attached Files



BC AdBot (Login to Remove)

 


#2 DM2-Inc

DM2-Inc
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:13 PM

Posted 23 August 2016 - 11:22 AM

An update to this post...

 

After talking with Microsoft this morning, It was determined that MS Update KB3097877, is the source of the problem.  A google search:

https://www.google.com/search?num=100&newwindow=1&site=&source=hp&q=problems+with+MS+Update+KB3097877&oq=problems+with+MS+Update+KB3097877&gs_l=hp.3...1942.9386.0.10486.30.26.1.3.3.0.173.2563.10j14.24.0....0...1c.1.64.hp..3.24.2249.0..0j46j35i39k1j0i131k1j0i3k1j0i46k1j0i20k1j0i10k1j0i22i30k1.AKy-AtVvyxQ

 

show's a number of issues...


Edited by DM2-Inc, 23 August 2016 - 11:23 AM.


#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:13 PM

Posted 24 August 2016 - 08:26 AM

Do you still need help with this?

If they continue to lockup, please wait until it happens again, then recover and generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

You probably don't need to do the following, but I include it "just in case":
While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 DM2-Inc

DM2-Inc
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:02:13 PM

Posted 25 August 2016 - 10:57 AM

usama,

I'm good for now.  I'm not sure how to mark the post "Solved",

 

I've read your response and will do as instructed if the issue comes up again.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:03:13 PM

Posted 27 August 2016 - 08:02 AM

No need to mark it solved.

Thanks for responding back!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users