Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 10 always loses connection and network adapter while downloading


  • Please log in to reply
3 replies to this topic

#1 JOHN007C

JOHN007C

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:45 AM

Posted 22 August 2016 - 02:26 PM

I have been having this problem for almost a full year now and at my wits end, Whenever I am downloading or updating a game from Steam, Playing Online, or more recently Streaming HD video all internet connection would just stop and i would get a red x in the corner and all wifi is gone and then if i let it sit i would get a message saying the usb device has malfunctioned and cant work even if i unplug it and put it back in or move it to another usb port same thing will happen the only thing i can do to fix it temporally is to restart the computer and then the device works again I tried CMD to reset the win-sock, refresh and renew the ip i even went and bought a new internet adapter a NETGEAR WNDA3100v3 to replace the old one which was the same one only it was V2 the drivers from netgear are fully compatable with Windows 10 but it didn't help at all, and i was thinking of using an internal wireless card but there is no guarantee that will work and installing a hard Ethernet line is not an option as i am on a second floor of a house and the router is downstairs. I have provided two event logs from my event viewer that always shows up when this happens.

 

Log 1:

Log Name:      System

Source:        usbehci
Date:          8/22/2016 2:48:23 PM
Event ID:      4
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JOHN007-PC
Description:
A timeout occurred while waiting for the EHCI host controller Interrupt on Async Advance Doorbell response.
Event Xml:
  <System>
    <Provider Name="usbehci" />
    <EventID Qualifiers="49153">4</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-22T18:48:23.506224100Z" />
    <EventRecordID>30223</EventRecordID>
    <Channel>System</Channel>
    <Computer>JOHN007-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\USBFDO-2</Data>
    <Binary>000068000100000000000000040001C0000000000000000000000000000000000000000000000000021096430000000010250B000F250B0001000000000000000000000000000000000000000000000000000000000000000000000001000000000000000100000002000000950700000000000000000000010000000000000001000000000000000000000000000000</Binary>
  </EventData>
</Event>
________________________________________________________________
 
Log 2:
Log Name:      System
Source:        usbehci
Date:          8/22/2016 2:49:00 PM
Event ID:      3
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JOHN007-PC
Description:
A timeout occurred while waiting for the EHCI host controller Asynchronous Schedule to transition to the enabled state.
Event Xml:
  <System>
    <Provider Name="usbehci" />
    <EventID Qualifiers="49153">3</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-08-22T18:49:00.495048800Z" />
    <EventRecordID>30226</EventRecordID>
    <Channel>System</Channel>
    <Computer>JOHN007-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\USBFDO-2</Data>
    <Binary>000068000100000000000000030001C0000000000000000000000000000000000000000000000000021096430000000012250B0010250B000200000000000000000000000100000000000000000000000000000000000000C007000001000000000000000100000003000000540F00000000000000000000020000000000000001000000000000000000000000000000</Binary>
  </EventData>
</Event>

 



BC AdBot (Login to Remove)

 


#2 Niweg

Niweg

  • Members
  • 802 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:08:45 AM

Posted 22 August 2016 - 02:43 PM

 Look at the Advanced Power settings for WiFi in the Power Options applet of the Control Panel.  Make the wireless settings are set for maximum power.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#3 JOHN007C

JOHN007C
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:09:45 AM

Posted 22 August 2016 - 02:50 PM

Hello Niweg I am looking at the Power options now there i see options for Wireless Adapter Settings then there is a drop box called Power Saving Mode and what is selected is Maximum Performance also there is a setting called USB Settings then USB Selective suspend setting which i have disabled

 

those are the settings that are already there and it still does the problem

 

 

I think i should also note that this pc was upgraded from Windows 7 to 10 via upgrade service


Edited by JOHN007C, 22 August 2016 - 02:50 PM.


#4 Niweg

Niweg

  • Members
  • 802 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US of A
  • Local time:08:45 AM

Posted 23 August 2016 - 11:02 AM

 Then I'd check to see if you need a new Windows 10 compatible driver for your WiFi adapter.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users