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Help with computer


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10 replies to this topic

#1 lilyh

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Posted 22 August 2016 - 12:03 PM

Hi,
 
I have been trying to troubleshoot my computer for some time now. I logged onto this site a couple of weeks ago and asked a couple of questions about the preliminary items that were posted, such as backing up the computer. I did not get a response, but maybe that was because it was on the website, instead of in the forum.
 
My computer is now even slower than ever. Not sure why. Any help would be appreciated, I am trying to follow the preliminary items but I also am pressed for time since the fall semester is starting next week. I did see the sticky post at the top of this forum and will look again at that.
 
Thanks,
 
Lily

Edited by Queen-Evie, 23 August 2016 - 12:25 PM.
moved from Windows 7 to Windows 10 Support


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#2 hamluis

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Posted 22 August 2016 - 12:44 PM

What version of Windows is installed?  Moved topic to Win 7 temporarily.

 

I urge you to read and follow the instructions provided below.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#3 lilyh

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Posted 23 August 2016 - 12:06 PM

Thank you, I will follow these instructions.

 

I'm on windows 10, I upgraded from 8.1 on the last day. I also installed McAfee recently.



#4 lilyh

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Posted 23 August 2016 - 12:14 PM

Hi hamluis,

 

The following is the log from the MiniToolBox. Thanks for the help.

 

MiniToolBox by Farbar  Version: 17-06-2016
Ran by Lily (administrator) on 23-08-2016 at 13:13:23
Running from "C:\Users\Lily\Downloads"
Microsoft Windows 10 Home  (X64)
Model: 20266 Manufacturer: LENOVO
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/23/2016 12:59:55 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (08/23/2016 12:49:57 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: dragonmaki)
Description: Activation of app Microsoft.BingWeather_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/23/2016 12:49:21 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: dragonmaki)
Description: Activation of app Microsoft.WindowsMaps_8wekyb3d8bbwe!App failed with error: -2144927148 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/23/2016 12:36:55 PM) (Source: LenovoWiFiHotspotSvr) (User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:36:55 PM) (Source: PhoneCompanionVap_WLAN) (User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/23/2016 12:35:16 PM) (Source: LenovoWiFiHotspotSvr) (User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:35:16 PM) (Source: PhoneCompanionVap_WLAN) (User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/23/2016 12:26:05 PM) (Source: LenovoWiFiHotspotSvr) (User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:26:05 PM) (Source: PhoneCompanionVap_WLAN) (User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/21/2016 05:53:38 PM) (Source: LenovoWiFiHotspotSvr) (User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0


System errors:
=============
Error: (08/23/2016 12:50:30 PM) (Source: Service Control Manager) (User: )
Description: The Interactive Services Detection service terminated with the following error:
%%1 = Incorrect function.


Error: (08/23/2016 12:44:43 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:42:42 PM on ‎8/‎23/‎2016 was unexpected.

Error: (08/23/2016 12:42:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Biometric Service service depends on the Windows Driver Foundation - User-mode Driver Framework service which failed to start because of the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:42:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated with the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:37:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Biometric Service service depends on the Windows Driver Foundation - User-mode Driver Framework service which failed to start because of the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:37:44 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated with the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:31:48 PM) (Source: Service Control Manager) (User: )
Description: The Windows Biometric Service service depends on the Windows Driver Foundation - User-mode Driver Framework service which failed to start because of the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:31:48 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated with the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:26:48 PM) (Source: Service Control Manager) (User: )
Description: The Windows Biometric Service service depends on the Windows Driver Foundation - User-mode Driver Framework service which failed to start because of the following error:
%%1450 = Insufficient system resources exist to complete the requested service.


Error: (08/23/2016 12:26:48 PM) (Source: Service Control Manager) (User: )
Description: The Windows Driver Foundation - User-mode Driver Framework service terminated with the following error:
%%1450 = Insufficient system resources exist to complete the requested service.



Microsoft Office Sessions:
=========================
Error: (08/23/2016 12:59:55 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8

Error: (08/23/2016 12:49:57 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: dragonmaki)
Description: Microsoft.BingWeather_8wekyb3d8bbwe!App-2144927148

Error: (08/23/2016 12:49:21 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: dragonmaki)
Description: Microsoft.WindowsMaps_8wekyb3d8bbwe!App-2144927148

Error: (08/23/2016 12:36:55 PM) (Source: LenovoWiFiHotspotSvr)(User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:36:55 PM) (Source: PhoneCompanionVap_WLAN)(User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/23/2016 12:35:16 PM) (Source: LenovoWiFiHotspotSvr)(User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:35:16 PM) (Source: PhoneCompanionVap_WLAN)(User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/23/2016 12:26:05 PM) (Source: LenovoWiFiHotspotSvr)(User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0

Error: (08/23/2016 12:26:05 PM) (Source: PhoneCompanionVap_WLAN)(User: )
Description: PhoneCompanionVap_WLANWlanMgr : ForceStop error. failed with 6

Error: (08/21/2016 05:53:38 PM) (Source: LenovoWiFiHotspotSvr)(User: )
Description: LenovoWiFiHotspotSvrm_WlanMgr stop HN error. failed with 0


CodeIntegrity Errors:
===================================
  Date: 2016-08-11 18:34:45.764
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-05 23:18:56.561
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-05 21:22:34.120
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-01 20:03:33.360
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-31 19:02:55.306
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-29 18:41:43.349
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-29 18:41:14.301
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2016-07-29 18:34:38.065
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume5\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.5.41372 - BitTorrent Inc.)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.017.20053 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.209 - Adobe Systems Incorporated)
Bing Bar (HKLM-x32\...\{3611CA6C-5FCA-4900-A329-6A118123CCFC}) (Version: 7.1.355.0 - Microsoft Corporation)
CyberLink PowerDirector 10 (HKLM\...\{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.)
Dependency Package Update (HKLM\...\{0788641D-D31A-478D-BB34-C41564AE9F93}) (Version: 1.6.38.00 - Lenovo Inc.) Hidden
Dependency Package Update (HKLM\...\{5252431C-288E-409D-ADCF-24407E0E6F70}) (Version: 1.6.25.00 - Lenovo Inc.) Hidden
Dependency Package Update (HKLM\...\{FFED38DF-94DC-4FF9-96C1-A6990EDA6B03}) (Version: 1.6.29.00 - Lenovo Inc.) Hidden
Dolby Digital Plus Home Theater (HKLM\...\{7E3D8FA1-6092-469A-955B-68FC4A2C67CA}) (Version: 7.5.1.1 - Dolby Laboratories Inc)
Dragon Assistant 3 (HKLM-x32\...\{4693847A-7139-4CF4-B274-916C046C9E50}) (Version: 3.1.30 - Nuance Communications, Inc.)
Dragon Assistant 3 Language Data Pack en_US (HKLM-x32\...\{532A5345-1A42-4C55-B56E-CE753D0BAA02}) (Version: 3.1.30 - Nuance Communications, Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 8.4.19 - Dropbox, Inc.)
Energy Manager (HKLM-x32\...\{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.1.51 - Lenovo) Hidden
Energy Manager (HKLM-x32\...\InstallShield_{AC768037-7079-4658-AC24-2897650E0ABE}) (Version: 1.0.1.51 - Lenovo)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hightail for Lenovo (HKLM\...\{2F10E937-F6D7-4174-8AB9-B299E8FC5CEC}) (Version: 2.4.97.2857 - Hightail, Inc.)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
Intel® Driver Update Utility 2.6 (HKLM-x32\...\{2B710CA5-99F0-4D29-962C-29A7CFF7A989}) (Version: 2.6.0.32 - Intel) Hidden
Intel® Dynamic Platform and Thermal Framework (HKLM-x32\...\FFD10ECE-F715-4a86-9BD8-F6F47DA5DA1C) (Version: 7.1.0.2103 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3496 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 17.0.1419.2) (HKLM\...\{302600C1-6BDF-4FD1-1405-148929CC1385}) (Version: 17.0.1405.0464 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Smart Connect Technology (HKLM\...\{92DA2455-E6C9-4EFF-9AFD-07C2C3B185DA}) (Version: 4.2.41.2633 - Intel Corporation)
Intel® Wireless Bluetooth® (HKLM-x32\...\{3920BCB0-23AA-4D0D-93E5-404692DAF9D2}) (Version: 19.00.1621.3340 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{3e714701-b89c-4cf2-bf3b-41b2c105ffdc}) (Version: 2.6.0.32 - Intel)
Intel® PROSet/Wireless Software (HKLM-x32\...\{12415e07-c869-4438-9d99-b55261706671}) (Version: 19.1.0 - Intel Corporation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Lenovo Dependency Package (HKLM\...\Lenovo Dependency Package_is1) (Version: 1.6.25.00 - Lenovo Group Limited)
Lenovo EasyCamera (HKLM-x32\...\Sunplus SPUVCb) (Version: 3.4.5.43 - SunplusIT)
Lenovo FusionEngine  (HKLM-x32\...\Lenovo FusionEngine) (Version: 1.0.13.0 - Lenovo, Inc.)
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo) Hidden
Lenovo Mobile Phone Wireless Import (HKLM-x32\...\InstallShield_{DFB2E0D6-8DDE-49A4-B8F7-03C14DACCBA6}) (Version: 1.1.1.9 - Lenovo)
Lenovo Motion Control (HKLM-x32\...\{E9325F15-6339-45E8-9DC4-C2D44B623039}) (Version: 2.5.1.0224 - PointGrab) Hidden
Lenovo Motion Control (HKLM-x32\...\InstallShield_{E9325F15-6339-45E8-9DC4-C2D44B623039}) (Version: 2.5.1.0224 - PointGrab)
Lenovo OneKey Recovery (HKLM\...\{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.2105 - CyberLink Corp.) Hidden
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.2105 - CyberLink Corp.)
Lenovo Photo Master (HKLM-x32\...\{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 1.0.1823.01 - CyberLink Corp.) Hidden
Lenovo Photo Master (HKLM-x32\...\InstallShield_{BC94C56A-3649-420C-8756-2ADEBE399D33}) (Version: 1.0.1823.01 - CyberLink Corp.)
Lenovo SHAREit (HKLM-x32\...\Lenovo SHAREit_is1) (Version: 2.0.5.0 - Lenovo Group Limited)
Lenovo Smart Voice (HKLM\...\Lenovo SmartVoice) (Version: 1.0.2.4 - Lenovo)
Lenovo Transition (HKLM\...\Lenovo Transition) (Version: 2.0.13.12271 - Lenovo)
Lenovo Yoga PhoneCompanion (HKLM-x32\...\{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 1.1.9.3 - Lenovo) Hidden
Lenovo Yoga PhoneCompanion (HKLM-x32\...\InstallShield_{0F82EA83-B0C5-4AB9-9695-DFE92C5FD57B}) (Version: 1.1.9.3 - Lenovo)
McAfee Multi Access - Total Protection (HKLM-x32\...\MSC) (Version: 15.0.166 - McAfee, Inc.)
Mendeley Desktop 1.13.1 (HKLM-x32\...\Mendeley Desktop) (Version: 1.13.1 - Mendeley Ltd.)
Metric Collection SDK 35 (HKLM-x32\...\{C2B5B5B0-2545-4E94-B4BA-548D4BF0B196}) (Version: 1.2.0001.00 - Lenovo Group Limited) Hidden
Microsoft Office Home and Student 2013 - en-us (HKLM\...\HomeStudentRetail - en-us) (Version: 15.0.4849.1003 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Mozilla Firefox 47.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 47.0 (x86 en-US)) (Version: 47.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
Nitro Pro 9 (HKLM\...\{70B831B7-A8EE-4C5F-8F34-F383D24B3A04}) (Version: 9.0.5.9 - Nitro)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4849.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4849.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4849.1003 - Microsoft Corporation) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7058 - Realtek Semiconductor Corp.)
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.15072.2 - Samsung Electronics Co., Ltd.)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 8.3.0.9150 - Microsoft Corporation)
Skype™ 7.25 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.25.106 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.0.9.5 - Synaptics Incorporated)
User Manuals (HKLM-x32\...\{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo) Hidden
User Manuals (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 3.0.0.3 - Lenovo)
Vuze Leap 1.3 (HKCU\...\{a9a27088-7578-499d-ad2b-67ba95a4def4}) (Version: 1.3 - Azureus Software, Inc.)
Windows 10 Upgrade Assistant (HKLM-x32\...\{D5C69738-B486-402E-85AC-2456D98A64E4}) (Version: 1.4.9200.17332 - Microsoft Corporation)
Windows Driver Package - Lenovo (ACPIVPC) System  (02/17/2013 9.52.0.776) (HKLM\...\35DD26BE48DAF4A9F35F969F3CB1E3E1435E661E) (Version: 02/17/2013 9.52.0.776 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (07/25/2013 10.30.0.288) (HKLM\...\6BCA401E9CBEED970D75F55FA5320F60D11984E9) (Version: 07/25/2013 10.30.0.288 - Lenovo)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 8104.27 MB
Available physical RAM: 5095.21 MB
Total Virtual: 9384.27 MB
Available Virtual: 6215.1 MB

========================= Partitions: =====================================

1 Drive c: (Windows8_OS) (Fixed) (Total:196.31 GB) (Free:128.31 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:21.56 GB) NTFS

========================= Users: ========================================

User accounts for \\DRAGONMAKI

Administrator            DefaultAccount           Guest                    
Lily                     


**** End of log ****
 



#5 lilyh

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Posted 23 August 2016 - 12:23 PM

Hi Luis,

 

This is the speccy link:

 

http://speccy.piriform.com/results/vvFFjtNgTs21ohm0wo1nWvF



#6 lilyh

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Posted 23 August 2016 - 12:28 PM

Btw, that torrent program, I just used to dl a film for school.

 

The original problem with my computer, aside from the slowdown which started happening w/in a few months after I got it, is that a "Windows Powershell" window would open up when I started my computer. Specifically, it would start up when I opened any program (app). 

 

Most recently, it has been taking longer and longer to start up.



#7 lilyh

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Posted 23 August 2016 - 12:32 PM

Also, these problems existed before I upgraded to windows 10.



#8 lilyh

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Posted 23 August 2016 - 12:45 PM

Sorry I keep adding things. I also saw this error before my computer shut down last time: "DDE server window prevents shut down."

 

I will try to look it up as well, but since I'm providing information that may be relevant to the computer.



#9 JohnC_21

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Posted 23 August 2016 - 01:16 PM

If you want to keep Windows 10 I would advise a clean install using the Windows 10 media creation tool. Upgrading an OS from an OS that was having problems is not the best solution.  You would need to reinstall any programs installed after purchase but from your logs the computer does not have many additional programs. 

 

You may need to download Windows 10 drivers for your Wifi card as the Media Creation Tool would not have it included. 

 

The other option is to use Lenovo's one key to revert back to Windows 8.1



#10 lilyh

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Posted 16 September 2016 - 05:10 AM

Hi,

 

Thank you for the help and suggestions. I was able to get a friend to take a look at it and the blue screen is gone.



#11 JohnC_21

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Posted 17 September 2016 - 07:56 AM

Hi,

 

Thank you for the help and suggestions. I was able to get a friend to take a look at it and the blue screen is gone.

Thanks for the update. Would it be possible to ask your friend what was done to fix the blue screen? 






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