I called Microsoft help line yesterday to fix my Office Word program. Along the tortuous way, after some hocus pocus on his end, the tech ordered me to restart my computer. That sent me to the Microsoft login screen that will no longer accept my old or new password (that he instructed me to create on another computer). Prior to his hocus-pocus I was able to login with my PIN #. So the login screen comes up no matter what I try to do, it will not accept any password (and no option to change it or use PIN #), and the tech told me that my only option is to reset the computer and lose all programs. So now, a day later and after multiple different attempts to get past the screen, I am where he left me, unable to access my VERY IMPORTANT computer! PLEASE help if you can. I have researched all Microsoft forums, other forums and so-called paid for options, and cannot solve my problem. This site has helped me very much in the past, and you are my last resort. Kindly help if you can. And if it is a known and tested program by you that I have to pay for, that's OK too.
Thanks in advance.