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BSODs performing various tasks from gaming to browsing to starting the computer


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#1 MojoAndGoop

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Posted 21 August 2016 - 03:22 PM

Hey folks,

 

I've been trying to diagnose this issue on my own for a few months as I've had time, but have finally reached the limits of my own knowledge. I've seen some great diagnostics come out of this forum, so I figured I'd reach out for some help.

 

· OS - WIndows 10
· x64
· Windows 7
· OEM - purchased and installed personally
· All hardware purchased December 2016
· Age of OS installation ~3 Months - upgraded to windows 10 with the free upgrade cycle. (Problem existed on previous OS install as well)

· CPU - AMD FX™-6300 Six-Core Processor (6 CPUs), ~3.5GHz

· Video Card: Geforce GTX 750ti
· MotherBoard - MSI 970A-G45
· Power Supply - Cooler Master V550 (550 Watt)

· System Manufacturer - Manual Build
· Exact model number - N/A
· Laptop or Desktop? Desktop

 

Previous Troubleshooting:
 

- Ran windows updates

- Ran system file checker

- Modified size of Page file to exceed installed memory (by default windows had it at ~ 1 GB)

- Reseated all hardware

- Re applied thermal paste to CPU

- Updated to latest NVidia Geforce drivers

- Used DDU to uninstall said drivers and rolled back to earlier supposedly stable build (3.6519) - Can revert if necessary.

- Ran overheating test with HWMonitor - however due to nature of crashes have been unable to detect issue

- Ran an extreme stress test on PC using Heaven Benchmark in windowed mode with highest graphics setting and simultaneous Prime95 blend test to stress CPU - no heat issues after an hour but I don't doubt it could still be an issue

 

Further information:

WIndows has generated a couple TDR errors (0x141 and 0x117) where the drivers stopped responding. I'm assuming that the crashes may be 0x116 types as a result but haven't been able to nail down the cause just yet.

 

Sysnative File Collection Below - but Perfmon is currently hanging at "Collecting data for 60 seconds..." for over 15 minutes. Working on solving that problem now and will update thread with other files as able.

 

Edit: Attached new Sysnative file

Attached Files


Edited by MojoAndGoop, 21 August 2016 - 10:21 PM.


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#2 MojoAndGoop

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Posted 21 August 2016 - 10:19 PM

Update: haven't been able to get perfmon to run just yet, running through some of the other tests as we use the computer today. I've updated back to the most recent nvidia drivers and attempted to install windows 10 Anniversary edition update manually. The Anniversary edition update resulted in another crash during installation and we were forced to roll back to the 10587 build. Since the crashes persist, I'm updating the sysnative file with a new output.



#3 usasma

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Posted 23 August 2016 - 01:38 PM

No memory dumps in the uploaded reports.

No memory dumps in the KernelDumpList.txt report

No BSOD's listed in the WER section of the MSINFO32 report.

Most often this is a symptom of a hardware/compatibility/low-level driver issue

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Your UEFI/BIOS (version V2.6) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
FYI - W8 and W10 communicate more with the UEFI/BIOS than previous versions of Windows, so it's important to ensure that the UEFI/BIOS is kept up to date (and that outdated UEFI/BIOS' may be the cause of some compatibility issues).

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

MSI Afterburner (along with EVGA Precision and Riva Tuner) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Beyond that, if the diagnostics all pass, then try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


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