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HDD turns off during system boot.


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16 replies to this topic

#1 Kuszotke

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Posted 20 August 2016 - 04:00 PM

Hello! Some time ago when i turned on my PC, a game launcher started (was set to autostart) and started downloading updates for a game - that's okay. Then the launcher crashed and i noticed my HDD was gone from "My Computer" (Win 7 Home Prem 64 bit). I rebooted and the HDD was back up. The situation repeated after about a week, from then it got more frequent until a couple days ago it stated shutting down in the middle of the "Starting Windows" screen, and at the same time the "Starting Windows" screen now stays for about 20 seconds before showing me the log in screen. The OS is installed on an SSD (Crucial MX). I have no idea what could it be. The HDD died? PSU? 

P.S. From what i noticed the disk usually turned off when working (writing/reading data)

Specs:
PSU: Aerocool KCAS-600
Mobo: MSI B150 PC Mate
CPU: Intel Core i5-6500 (not overclocked, stock cooler)
GPU: MSI GTX 970 GAMING 4G
HDD: Seagate 1TB (can't tell the exact model)
SSD: Crucial MX200 250GB
+ additional exhaust cooler

I need QUICK help, please! If you have any questions just ask them here.

 

 

(sorry for the copy-paste)



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#2 Kuszotke

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Posted 21 August 2016 - 07:59 AM

Update: Today i turned the PC on and the HDD didn't turn off. However after i tried to move some files from the HDD to my SSD it turned off again.

 

I made screenshots of S.M.A.R.T. so if you need it just say.



#3 RolandJS

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Posted 21 August 2016 - 08:19 AM

Does the hard-drive stay on during Safe Mode or Safe Mode with Networking?  Which Windows?  Do you get any error messages just before HD turns off?  After it turns off during operations, does it still show in Device Manager as a device and in Windows' Disk Management?  You mentioned SMART -- did the report mention anything about bad sector re-allocation, or temperature, anything "yellow or red-flagged"?


Edited by RolandJS, 21 August 2016 - 09:05 PM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 Kuszotke

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Posted 21 August 2016 - 10:22 AM

Does the hard-drive stay on during Safe Mode or Safe Mode with Networking?  Which Windows?  Do you get any error messages just before HD turns off?  After it turns off during operations, does it still show in Device Manager as a device and Windows' Disk Management?  You mentioned SMART -- did the report mention anything about bad sector re-allocation, or temperature, anything "yellow or red-flagged"?

It doesn't give me any errors. Didn't try Safe Mode. Windows 7 Home Prem 64bit. It doesn't show neither in Device Manager nor Disk Management. Here are the logs.

 

Sorry, they are in Polish but just use Google Translate.

 

478d2aeaa0bcfe6fff58d8025a1c7210.png

 

cca1a200c6965d4c0f15c28eb1165d43.png

 

530ac1b940794db846bc9766c321ce07.png



#5 hamluis

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Posted 21 August 2016 - 11:52 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#6 Kuszotke

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Posted 21 August 2016 - 01:42 PM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by User (administrator) on 21-08-2016 at 20:35:34
Running from "C:\Users\User\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: MS-7971 Manufacturer: MSI
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/21/2016 02:10:16 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Nie można usunąć z pamięci ciągów licznika wydajności dla usługi WmiApRpl (WmiApRpl). Pierwszy wpis DWORD w sekcji danych (Data) zawiera kod błędu.
 
Error: (08/21/2016 02:10:16 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Ciągi wydajności w wartości rejestru wydajności są uszkodzone, kiedy proces wykonuje następującą operację na dostawcy licznika rozszerzeń: Performance. Wartość BaseIndex z rejestru wydajności to pierwszy wpis DWORD w sekcji danych Data, wartość LastCounter to drugi wpis DWORD, a wartość LastHelp to trzeci wpis DWORD w sekcji Data.
 
Error: (08/21/2016 02:10:16 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Ciągi wydajności w wartości rejestru wydajności są uszkodzone, kiedy proces wykonuje następującą operację na dostawcy licznika rozszerzeń: Performance. Wartość BaseIndex z rejestru wydajności to pierwszy wpis DWORD w sekcji danych Data, wartość LastCounter to drugi wpis DWORD, a wartość LastHelp to trzeci wpis DWORD w sekcji Data.
 
Error: (08/21/2016 02:06:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/20/2016 01:38:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Nie można usunąć z pamięci ciągów licznika wydajności dla usługi WmiApRpl (WmiApRpl). Pierwszy wpis DWORD w sekcji danych (Data) zawiera kod błędu.
 
Error: (08/20/2016 01:38:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Ciągi wydajności w wartości rejestru wydajności są uszkodzone, kiedy proces wykonuje następującą operację na dostawcy licznika rozszerzeń: Performance. Wartość BaseIndex z rejestru wydajności to pierwszy wpis DWORD w sekcji danych Data, wartość LastCounter to drugi wpis DWORD, a wartość LastHelp to trzeci wpis DWORD w sekcji Data.
 
Error: (08/20/2016 01:38:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Ciągi wydajności w wartości rejestru wydajności są uszkodzone, kiedy proces wykonuje następującą operację na dostawcy licznika rozszerzeń: Performance. Wartość BaseIndex z rejestru wydajności to pierwszy wpis DWORD w sekcji danych Data, wartość LastCounter to drugi wpis DWORD, a wartość LastHelp to trzeci wpis DWORD w sekcji Data.
 
Error: (08/20/2016 01:34:48 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/19/2016 02:16:33 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Nie można usunąć z pamięci ciągów licznika wydajności dla usługi WmiApRpl (WmiApRpl). Pierwszy wpis DWORD w sekcji danych (Data) zawiera kod błędu.
 
Error: (08/19/2016 02:16:33 PM) (Source: Microsoft-Windows-LoadPerf) (User: ZARZĄDZANIE NT)
Description: Ciągi wydajności w wartości rejestru wydajności są uszkodzone, kiedy proces wykonuje następującą operację na dostawcy licznika rozszerzeń: Performance. Wartość BaseIndex z rejestru wydajności to pierwszy wpis DWORD w sekcji danych Data, wartość LastCounter to drugi wpis DWORD, a wartość LastHelp to trzeci wpis DWORD w sekcji Data.
 
 
System errors:
=============
Error: (08/21/2016 02:20:53 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/20/2016 03:00:11 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/20/2016 12:18:44 AM) (Source: Service Control Manager) (User: )
Description: Nie można uruchomić usługi Steam Client Service z powodu następującego błędu: 
%%1053 = Usługa nie odpowiada na sygnał uruchomienia lub sygnał sterujący w oczekiwanym czasie.
 
 
Error: (08/20/2016 12:18:44 AM) (Source: Service Control Manager) (User: )
Description: Upłynął limit czasu (30000 ms) podczas oczekiwania na połączenie się z usługą Steam Client Service.
 
Error: (08/19/2016 01:57:39 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/19/2016 01:32:10 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/18/2016 11:22:34 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/18/2016 04:32:09 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/18/2016 03:57:30 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (08/18/2016 03:46:52 PM) (Source: volsnap) (User: )
Description: Kopie w tle woluminu D: zostały przerwane z powodu usterki We/Wy w woluminie D:.
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
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360 Total Security (HKLM-x32\...\360TotalSecurity) (Version: 8.6.0.1158 - 360 Security Center)
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Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 22.0.0.153 - Adobe Systems Incorporated)
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.2 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.2.4.194 - Adobe Systems, Inc.)
AIMP (HKLM-x32\...\AIMP) (Version: v4.02.1725, 11.06.2016 - AIMP DevTeam)
Aktualizacje NVIDIA 2.11.4.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Ansel (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Ansel) (Version: 368.81 - NVIDIA Corporation) Hidden
Armored Warfare MyCom (HKCU\...\Armored Warfare MyCom) (Version: 1.96 - My.com B.V.)
Auslogics Disk Defrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 7.0.0.0 - Auslogics Labs Pty Ltd)
Clean Master (HKLM-x32\...\Clean Master) (Version: 1.0 - Cheetah Mobile)
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FL Studio 12 (HKLM-x32\...\FL Studio 12) (Version:  - Image-Line)
FL Studio ASIO (HKLM-x32\...\FL Studio ASIO) (Version:  - Image-Line)
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Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Grand Theft Auto IV (HKLM-x32\...\{5454083B-1308-4485-BF17-1110000D8301}) (Version: 1.0.0013.131 - Rockstar Games Inc.) Hidden
Grand Theft Auto IV (HKLM-x32\...\{5454083B-1308-4485-BF17-1110000D8302}) (Version: 1.0.0013.131 - Rockstar Games Inc.) Hidden
Grand Theft Auto IV (HKLM-x32\...\{579BA58C-F33D-4970-9953-B94B43768AC3}) (Version: 1.00.0000 - Rockstar Games)
GTA IV Vehicle Mod Installer v1.5 (HKLM-x32\...\GTA IV Vehicle Mod Installer v1.5_is1) (Version:  - MobileD2)
GTA San Andreas (HKLM-x32\...\{D417C96A-FCC7-4590-A1BB-FAF73F5BC98E}) (Version: 1.00.00001 - Rockstar Games)
Gyazo 3.2.4 (HKLM-x32\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
HD Tune 2.55 (HKLM-x32\...\HD Tune_is1) (Version:  - EFD Software)
IL Download Manager (HKLM-x32\...\IL Download Manager) (Version:  - Image-Line)
Insurgency (HKLM\...\Steam App 222880) (Version:  - New World Interactive)
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 11.0.0.1173 - Intel Corporation)
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Intel® Small Business Advantage (HKLM-x32\...\{C7A82877-2365-4A03-B23F-DFDD629B7F3A}) (Version: 4.0.44 - Intel Corporation)
Java 8 Update 101 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F64180101F0}) (Version: 8.0.1010.13 - Oracle Corporation)
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K-Lite Codec Pack 12.2.5 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 12.2.5 - KLCP)
Malwarebytes Anti-Malware wersja 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
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Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (HKLM-x32\...\{41785C66-90F2-40CE-8CB5-1C94BFC97280}) (Version: 3.5.30730.0 - Microsoft Corporation)
Microsoft Flight Simulator SimConnect Client v10.0.60905.0 (HKLM-x32\...\{D1AC9B0B-2727-4811-91DC-1FC3C4E47A9B}) (Version: 10.0.60905.0 - Microsoft Corporation)
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Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{59E4543A-D49D-4489-B445-473D763C79AF}) (Version: 2.0.672.0 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61187 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
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NVIDIA Oprogramowanie systemu PhysX 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
NVIDIA Sterownik 3D Vision 355.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 355.82 - NVIDIA Corporation)
NVIDIA Sterownik dźwięku HD 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
NVIDIA Sterownik graficzny 355.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 355.82 - NVIDIA Corporation)
NVIDIA Sterownik kontrolera 3D Vision 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA Supersonic Sled demo (HKLM-x32\...\Supersonic Sled) (Version:  - )
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
Oprogramowanie mikroukładu Intel® (HKLM-x32\...\{c7f54569-0018-439c-809a-48046a4d4ebc}) (Version: 10.1.1.9 - Intel® Corporation) Hidden
Panel sterowania NVIDIA 355.82 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.ControlPanel) (Version: 355.82 - NVIDIA Corporation) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
PMDG 737 8900 NGX Base Package P3D (HKLM-x32\...\{0EA92925-36E7-40CB-A714-118AB046099B}) (Version: 1.10.6461 - PMDG Simulations, LLC.)
Prepar3D v3 Content (HKLM-x32\...\{CE8E65FC-9BE3-438A-8449-BCD5E8ACC6BE}) (Version: 3.3.5.17625 - Lockheed Martin)
Prepar3D v3 Professional Client (HKLM-x32\...\{C69CD9B3-BB19-4BAF-A712-8B8A7F9C5561}) (Version: 3.3.5.17625 - Lockheed Martin)
Prepar3D v3 Scenery (HKLM-x32\...\{3F2CF900-1437-4F93-9ABF-07B8B80E37DA}) (Version: 3.2.3.16769 - Lockheed Martin)
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.992 - Even Balance, Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.97.1001.2015 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7708 - Realtek Semiconductor Corp.)
REX 4 - Texture Direct (with Soft Clouds) (HKLM-x32\...\{A6683ACB-C41B-4977-87A6-4577C83DABCD}) (Version: 4.4.2015.0115 - REX Game Studios, LLC.)
Rising Storm/Red Orchestra 2 Multiplayer (HKLM\...\Steam App 35450) (Version:  - Tripwire Interactive)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.1.9.6 - Rockstar Games)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.4.0 - NVIDIA Corporation) Hidden
Skype™ 7.25 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.25.106 - Skype Technologies S.A.)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SteelSeries Engine 3.8.2 (HKLM\...\SteelSeries Engine 3) (Version: 3.8.2 - SteelSeries ApS)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.19 - TeamSpeak Systems GmbH)
TruckersMP 0.2.1.0.1 Alpha (HKLM\...\{A227B892-C548-4490-9C5D-DB341F8194A6}_is1) (Version: 0.2.1.0.1 Alpha - ETS2MP Team)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.4 - VideoLAN)
vPilot (HKCU\...\vPilot) (Version: 1.1.5901.24775 - Ross Carlson)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.)
War Thunder Launcher 1.0.1.655 (HKLM-x32\...\{ed8deea4-29fa-3932-9612-e2122d8a62d9}}_is1) (Version:  - Gaijin Entertainment)
Windows Driver Package - Microsoft (xusb21) XnaComposite  (08/13/2009 2.1.0.1349) (HKLM\...\0AEBEF6F936CFE16E003F7E141631FAB754D9816) (Version: 08/13/2009 2.1.0.1349 - Microsoft)
WinRAR 5.40 beta 4 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.4 - win.rar GmbH)
World of Tanks (HKCU\...\{1EAC1D02-C6AC-4FA6-9A44-96258C37C812eu}_is1) (Version:  - Wargaming.net)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 60%
Total physical RAM: 8155.1 MB
Available physical RAM: 3219.98 MB
Total Virtual: 16308.39 MB
Available Virtual: 10578.15 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:232.66 GB) (Free:162.62 GB) NTFS
 
========================= Users: ========================================
 
Konta uľytkownik˘w dla \\USER-KOMPUTER
 
Administrator            Go†                     User                     
Polecenie zostao wykonane pomylnie.
 
 
**** End of log ****
 
 
 
 

Edited by Kuszotke, 21 August 2016 - 01:44 PM.


#7 hamluis

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Posted 21 August 2016 - 04:21 PM

IMO...there doesn't seem to be anything upon which to suspect hardware, although it could be an indication of problem PSU, IMO.

 

System reflects very high usage of RAM by Chrome browser, higher than normal.  Typical browser max RAM is 200-400 MB...while yours reflects several processes which are very much beyond that.

 

DCOM errors and other system errors...seem to indicate corruption/damage to system files, IMO.

 

I see nothing which can explain the system shutoffs.  The SSD SMART data is OK, IMO...it could be a motherboard problem but I don't have the means/knowledge to detect such.

 

What I would do...is post in Am I Infected to remove one possibility...then move on to others (Windows/hardware).

 

Louis



#8 Kuszotke

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Posted 21 August 2016 - 04:26 PM

IMO...there doesn't seem to be anything upon which to suspect hardware, although it could be an indication of problem PSU, IMO.

 

System reflects very high usage of RAM by Chrome browser, higher than normal.  Typical browser max RAM is 200-400 MB...while yours reflects several processes which are very much beyond that.

 

DCOM errors and other system errors...seem to indicate corruption/damage to system files, IMO.

 

I see nothing which can explain the system shutoffs.  The SSD SMART data is OK, IMO...it could be a motherboard problem but I don't have the means/knowledge to detect such.

 

What I would do...is post in Am I Infected to remove one possibility...then move on to others (Windows/hardware).

 

Louis

 

It's a HDD and it's the only thing that shuts off. I'm going to take my PC to the service tomorrow so if someone has a possible solution - please hurry up.

 

Thanks.



#9 hamluis

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Posted 21 August 2016 - 04:32 PM

http://www.crucial.com/usa/en/ct250mx200ssd1

 

That's reflected in the Speccy documentation.  There is no other drive, either SSD or HDD, reflected, other than the optical drive..

 

Louis


Edited by hamluis, 21 August 2016 - 04:35 PM.


#10 Kuszotke

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Posted 21 August 2016 - 04:42 PM

http://www.crucial.com/usa/en/ct250mx200ssd1

 

That's reflected in the Speccy documentation.  There is no other drive, either SSD or HDD, reflected, other than the optical drive..

 

Louis

 

It's not there because it shuts off during system startup. 



#11 jonuk76

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Posted 21 August 2016 - 06:12 PM

You could try connecting the HDD to a different SATA port and trying another SATA cable.  Make sure the power and data connections are in firmly.  Beyond that, a disk "disappearing" and not being detected until reboot suggests something is probably wrong with the drive itself.  I've had a similar issue with a disappearing optical drive, which was cured by replacing said drive.


7sbvuf-6.png


#12 hamluis

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Posted 21 August 2016 - 06:27 PM

Is this Seagate drive...an external drive, connecting via USB?

 

Louis



#13 Kuszotke

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Posted 21 August 2016 - 06:59 PM

Is this Seagate drive...an external drive, connecting via USB?

 

Louis

No. It's an internal drive. I did check if the cables were plugged in properly.


Edited by Kuszotke, 21 August 2016 - 07:00 PM.


#14 hamluis

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Posted 21 August 2016 - 07:23 PM

I have to agree with Jonuk...if disconnecting and then reconnecting the drive (cables to sometimes come loose enough that the drive cannot be detected) does not yield any results, I would remove the drive and temporatily attach it to a different system.

 

I would normally run a Seagate diagnostic on the drive, but there seems little point in that if the drive is not even detected in the BIOS or by Windows.

 

Louis



#15 Kuszotke

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Posted 21 August 2016 - 07:29 PM

I have to agree with Jonuk...if disconnecting and then reconnecting the drive (cables to sometimes come loose enough that the drive cannot be detected) does not yield any results, I would remove the drive and temporatily attach it to a different system.

 

I would normally run a Seagate diagnostic on the drive, but there seems little point in that if the drive is not even detected in the BIOS or by Windows.

 

Louis

 

I'm kind of out of time now, it's 2:30AM and basically today i'm taking this PC to a service. I just hope that it will be a PSU failure or at least the HDD. Kind of not wanting to format my both disks. Also hoping my warranty will cover that.

 

Thanks for all the help. Make sure to do some more "thinking" on this issue, maybe i'll check the forums again when i wake up - and it may come in handy for someone else facing this issue.






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