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BSOD Win 7 STOP: c0000135


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4 replies to this topic

#1 merced25

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Posted 20 August 2016 - 11:19 AM

Hello , I am turning on my pc I meet the bsod
STOP: c00000135 The program can't start because % hs is missing from your computer.Try reinstalling the program to fix problem.
Thank you



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#2 merced25

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Posted 20 August 2016 - 02:25 PM

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 20-08-2016
Ran by SYSTEM on MININT-4DHRBI1 (20-08-2016 16:32:33)
Running from G:\
Platform: Windows 7 Home Basic (X64) Language: Español (España, internacional)
Internet Explorer Version 11
Boot Mode: Recovery
Default: ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.

Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Registry (Whitelisted) ===========================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [9913376 2009-12-28] (Realtek Semiconductor)
HKLM\...\Run: [hpsysdrv] => c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe [62768 2008-11-20] (Hewlett-Packard)
HKLM\...\Run: [PC-Doctor for Windows localizer] => C:\Program Files\PC-Doctor for Windows\localizer.exe [95728 2009-09-16] (PC-Doctor, Inc.)
HKLM\...\Run: [SmartMenu] => C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe [610360 2009-09-14] ()
HKLM\...\Run: [iTunesHelper] => C:\Program Files\iTunes\iTunesHelper.exe [170280 2015-07-11] (Apple Inc.)
HKLM-x32\...\Run: [HP Software Update] => c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe [54576 2008-12-08] (Hewlett-Packard)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [HPCam_Menu] => c:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe [222504 2009-05-19] (CyberLink Corp.)
HKLM-x32\...\Run: [BATINDICATOR] => C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe [2068992 2009-05-08] (Hewlett-Packard)
HKLM-x32\...\Run: [NortonOnlineBackupReminder] => C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe [600936 2009-06-29] (Symantec Corporation)
HKLM-x32\...\Run: [4shared Update] => C:\Program Files (x86)\4shared Desktop\checkUpdate.exe [608760 2011-03-16] (New IT Solutions)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [60712 2015-05-15] (Apple Inc.)
HKLM-x32\...\Run: [Philips Device Listener] => C:\Program Files (x86)\Philips\Philips Songbird Resources\Autolauncher\PhilipsDeviceListener.exe [380416 2011-03-03] ()
HKLM-x32\...\Run: [SunJavaUpdateSched] => "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\Alwil Software\Avast5\AvastUI.exe [6108752 2015-11-10] (AVAST Software)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\Default\...\Run: [HPADVISOR] => C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe [1685048 2009-09-29] (Hewlett-Packard)
HKU\Default User\...\Run: [HPADVISOR] => C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe [1685048 2009-09-29] (Hewlett-Packard)
HKU\Vicky\...\Run: [HPADVISOR] => C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe [1685048 2009-09-29] (Hewlett-Packard)
HKU\Vicky\...\Run: [msnmsgr] => C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe [3872080 2010-04-16] (Microsoft Corporation)
HKU\Vicky\...\Run: [swg] => C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2010-09-19] (Google Inc.)
HKU\Vicky\...\Run: [4shared Desktop] => C:\Program Files (x86)\4shared Desktop\desktop.exe [4613624 2011-03-16] (New IT Solutions)
HKU\Vicky\...\Run: [Facebook Update] => C:\Users\Vicky\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-08-11] (Facebook Inc.)
HKU\Vicky\...\Run: [ares] => C:\Program Files (x86)\Ares\Ares.exe [3209216 2012-02-02] (Ares Development Group)
HKU\Vicky\...\Run: [sbitunesagent] => C:\Program Files (x86)\Philips\Philips Songbird\songbirditunesagent.exe [266240 2011-03-02] ()
IFEO\DatamngrCoordinator.exe: [Debugger] tasklist.exe

==================== Services (Whitelisted) ========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S2 Apple Mobile Device Service; C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe [77128 2015-05-29] (Apple Inc.)
S2 avast! Antivirus; C:\Program Files\Alwil Software\Avast5\AvastSvc.exe [146600 2015-07-21] (AVAST Software)
S2 WinDefend; C:\Program Files\Windows Defender\mpsvc.dll [1011712 2013-05-26] (Microsoft Corporation)

===================== Drivers (Whitelisted) ==========================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)

S2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [28656 2015-07-21] (AVAST Software)
S1 aswKbd; C:\Windows\System32\Drivers\aswKbd.sys [28504 2012-03-06] (AVAST Software)
S2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [90968 2015-07-21] (AVAST Software)
S1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93528 2015-07-21] (AVAST Software)
S0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65224 2015-07-21] (AVAST Software)
S1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1059656 2015-11-10] (AVAST Software)
S1 aswSP; C:\Windows\system32\drivers\aswSP.sys [449992 2015-11-10] (AVAST Software)
S2 aswStm; C:\Windows\system32\drivers\aswStm.sys [150160 2015-07-21] (AVAST Software)
S0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [274808 2015-07-21] (AVAST Software)
S3 ebdrv; C:\Windows\system32\DRIVERS\evbda.sys [3286016 2009-06-10] (Broadcom Corporation)
S3 GEARAspiWDM; C:\Windows\SysWOW64\DRIVERS\GEARAspiWDM.sys [15664 2011-03-02] (GEAR Software Inc.)
S3 RimUsb; C:\Windows\System32\Drivers\RimUsb_AMD64.sys [27520 2007-05-14] (Research In Motion Limited)
S3 RTL8187B; C:\Windows\System32\DRIVERS\RTL8187B.sys [416768 2009-06-10] (Realtek Semiconductor Corporation                           )
S3 USBSTOR; system32\DRIVERS\USBSTOR.SYS [X]

==================== NetSvcs (Whitelisted) ===================

(If an entry is included in the fixlist, it will be removed from the registry. The file will not be moved unless listed separately.)


==================== One Month Created files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-08-20 16:32 - 2016-08-20 16:32 - 00000000 ____D C:\FRST

==================== One Month Modified files and folders ========

(If an entry is included in the fixlist, the file/folder will be moved.)

2016-08-20 11:05 - 2010-10-23 06:18 - 00398962 _____ C:\Windows\ntbtlog.txt

Some files in TEMP:
====================
C:\Users\Vicky\AppData\Local\Temp\7za.exe
C:\Users\Vicky\AppData\Local\Temp\APNSetup.exe
C:\Users\Vicky\AppData\Local\Temp\awlljk67.dll
C:\Users\Vicky\AppData\Local\Temp\dropbox_sqlite_ext.{5f3e3153-5bce-5766-8f84-3e3e7ecf0d81}.tmpcq1jff.dll
C:\Users\Vicky\AppData\Local\Temp\FlashPlayerUpdate.exe
C:\Users\Vicky\AppData\Local\Temp\FreeTwitTube-S-Setup_Suite1.exe
C:\Users\Vicky\AppData\Local\Temp\gkc.exe
C:\Users\Vicky\AppData\Local\Temp\HPHelpUpdater.exe
C:\Users\Vicky\AppData\Local\Temp\jre-7u71-windows-i586-iftw.exe
C:\Users\Vicky\AppData\Local\Temp\jre-8u65-windows-au.exe
C:\Users\Vicky\AppData\Local\Temp\OptChrome.exe
C:\Users\Vicky\AppData\Local\Temp\Resource.exe
C:\Users\Vicky\AppData\Local\Temp\SkypeSetup.exe
C:\Users\Vicky\AppData\Local\Temp\SkypeSetupFull(6.0.73.126)(Trackable457)trackable.exe
C:\Users\Vicky\AppData\Local\Temp\sp46257.exe
C:\Users\Vicky\AppData\Local\Temp\sp49905.exe.exe
C:\Users\Vicky\AppData\Local\Temp\sp53904.exe
C:\Users\Vicky\AppData\Local\Temp\sp54931.exe
C:\Users\Vicky\AppData\Local\Temp\sp58915.exe
C:\Users\Vicky\AppData\Local\Temp\sp64126.exe
C:\Users\Vicky\AppData\Local\Temp\sqlite3.exe
C:\Users\Vicky\AppData\Local\Temp\UninstallHPSA.exe
C:\Users\Vicky\AppData\Local\Temp\UninstallHPTCA.exe
C:\Users\Vicky\AppData\Local\Temp\YontooIEClient.dll
C:\Users\Vicky\AppData\Local\Temp\YontooSetup-S.exe
C:\Users\Vicky\AppData\Local\Temp\{029C67DA-AAD4-40BD-A6B1-95CFBE3D1281}-27.0.1453.94_26.0.1410.64_chrome_updater.exe
C:\Users\Vicky\AppData\Local\Temp\{6B90A644-F7E1-4A6E-9CE7-784067496A10}-26.0.1410.43_25.0.1364.172_chrome_updater.exe
C:\Users\Vicky\AppData\Local\Temp\{7E370834-DF04-412B-BF45-CCD0B00E664D}-27.0.1453.94_26.0.1410.64_chrome_updater.exe
C:\Users\Vicky\AppData\Local\Temp\{99B7B304-1752-4BA1-9CDB-550E54B88855}-26.0.1410.64_25.0.1364.172_chrome_updater.exe
C:\Users\Vicky\AppData\Local\Temp\{FEA04C69-6F9B-4A84-836D-51147F92C8DB}-26.0.1410.64_25.0.1364.172_chrome_updater.exe


==================== Known DLLs (Whitelisted) =========================

C:\Windows\System32\LPK.dll IS MISSING <==== ATTENTION

==================== Bamital & volsnap =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit
C:\Windows\System32\dnsapi.dll => MD5 is legit
C:\Windows\SysWOW64\dnsapi.dll => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== Association (Whitelisted) =============


==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 36%
Total physical RAM: 2013.18 MB
Available physical RAM: 1273.77 MB
Total Virtual: 2013.18 MB
Available Virtual: 1248.57 MB

==================== Drives ================================

Drive c: (HP) (Fixed) (Total:455.5 GB) (Free:357.34 GB) NTFS
Drive e: (FACTORY_IMAGE) (Fixed) (Total:10.16 GB) (Free:1.23 GB) NTFS ==>[system with boot components (obtained from drive)]
Drive g: (7_7GB) (Removable) (Total:7.2 GB) (Free:4.84 GB) FAT32
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
Drive y: (SYSTEM) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[system with boot components (obtained from drive)]

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (Size: 465.8 GB) (Disk ID: 92C04FF8)
Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)
Partition 2: (Not Active) - (Size=455.5 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=10.2 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (Size: 7.2 GB) (Disk ID: 52AD99D1)
Partition 1: (Active) - (Size=7.2 GB) - (Type=0C)


LastRegBack: 2016-03-09 15:13

==================== End of FRST.txt ============================



#3 usasma

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Posted 21 August 2016 - 05:00 AM

Are you able to boot into Windows?

If not, please post back with what the computer does after the error.

If you are able to boot into Windows, Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 merced25

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Posted 21 August 2016 - 12:24 PM

Hi , I can not boot Windows. Bsod me the title of the post appears . Try running the tool from recovery options Windows 7 and gave me an error . Thank you very much



#5 usasma

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Posted 23 August 2016 - 05:29 AM

Unfortunately, there aren't many options to recover W7:

Please first try these free, bootable hardware diagnostics:  http://www.carrona.org/initdiag.html

If they all pass, then try one of these recovery methods:

 

here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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