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Windows 7 keep restarting after shut down


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6 replies to this topic

#1 erichomitsue

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Posted 20 August 2016 - 11:02 AM

Hello everyone, my computers build with i7-6700k cpu, Gigabyte GA-Z170X-GAMING 5 MB, Samsung SSD 840 EVO 500GB ATA, Pioneer BD-RW BDR-209D, 32gb G Skill, Gigabyte Video card.  I had successfully install the windows 7 ultimate 64bit.  Everything run smooth during the boot up.  However, once I shut down my computer.  it's gonna restart by itself within few seconds.  is there any solution for this problem.  Thank you very much


Edited by Queen-Evie, 20 August 2016 - 12:28 PM.
moved from Windows 10 Support to Windows 7


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#2 OldPhil

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Posted 20 August 2016 - 11:31 AM

Try hitting F8 during the reboot to see if you can get into Safe Mode, if you can get inot SF you have good chance of finding a solution.


Honesty & Integrity Above All!


#3 erichomitsue

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Posted 20 August 2016 - 11:50 AM

Doppleganger, Thank you for your advice and yes, I can get into safe mode but what should I do during safe mode.  May I ask for more details please.  Thank you



#4 OldPhil

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Posted 20 August 2016 - 04:41 PM

I am now pretty sure that either a driver or a service is the cause, I will send a note to a couple of more knowledgeable fellows.

 

Phil

 

Note while in Safe Mode you have no virus or other protection!!!!!!!!!!!!!!!!!!!!!!!!


Edited by OldPhil, 20 August 2016 - 04:46 PM.

Honesty & Integrity Above All!


#5 JohnC_21

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Posted 20 August 2016 - 05:13 PM

Tap F8 and at the Advanced Boot Options select AutoRestart on System Failure. If it does not throw a BSOD then there is another issue. 

 

If you shut down in Safe Mode does the computer auto start?

 

Look in Event Viewer for any warnings or errors. Right Click Computer > Manage > Event Viewer > Windows Logs >  System. Also check Applications.

 

See this Microsoft Answers Thread. Be very careful editing the registry. Look under the below registry key for PowerdownAfterShutdown and  double click it. Change it to a 1 if zero.

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

 

Another thing to check is your UEFI/BIOS settings for something called Wake on LAN. Disable it if enabled.



#6 RolandJS

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Posted 20 August 2016 - 05:35 PM

Also, make sure in Power Options that the power button actually will do a shutdown.  Some computers will allow end-user to "reDesign" the power, the sleep, the hibernate clicks to do something else other than their namesakes.


Edited by RolandJS, 21 August 2016 - 08:10 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#7 usasma

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Posted 21 August 2016 - 04:58 AM

Let the system restart itself.

Once it does that, then immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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