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Pc crashes randomly


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#1 Yandjin

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Posted 19 August 2016 - 03:14 PM

Hi everybody,

i have a 6 monthes old pc with this specs :

 

Cpu : intel i5 4690k

Gpu : sapphire tri-x 390 oc

Ram : gskill ripjaws 8go ddr3 1600mhz

        + adata xpg 16go ddr3 1886mhz

Hdd : western digital blue 1to 7200rpm

Motherboard : asus maximus vii ranger

Psu : corsair vs650w

 

for the first months i was using my pc principally to use programs like 3dsmax and revit (architecture student) but this last month i started playing games, and the witcher 2 (graphically demanding game) made my pc crash every 10 min, so i started questioning if the psu was sufficient for this config, but this last days, my pc craches even when i am just browsing the web. 

 

thanks in advance 



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#2 hamluis

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Posted 19 August 2016 - 05:19 PM

Please follow the instructions below.

 

BC BSODs Posting Instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Louis



#3 Yandjin

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Posted 20 August 2016 - 05:01 AM

Thanks for the reply,

 

the SysnativeBsodCollectionApps kept saying waiting for systeminfo so i zipped the output manually

 

· OS - windows 10 x64 no os was originaly installed on my system, os reinstalled yesterday still same problems
. my system is 6 months old

· CPU - intel i5 4690k 3.5 ghz
· Video Card - sapphire amd 390x tri-x 8go oc
· MotherBoard - asus maximus vii ranger
· Power Supply - corsair vs650w
 

Attached File  SysnativeFileCollectionApp.zip   246.89KB   1 downloads

Attached File  perfmon.zip   133.15KB   1 downloads

 

thanks in advance



#4 usasma

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Posted 20 August 2016 - 05:05 AM

Running late for work, so this'll be quick.

No memory dumps in the uploaded reports, nor any reports of BSOD's

 

Wait for this to happen again, then recover and immediately generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


Keep a close eye on the temperatures, as that could be one of the possible causes here.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Yandjin

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Posted 20 August 2016 - 06:42 AM

as the computer did not want to crash by itself, i reinstalled and launched the witcher 2, and as expected it crashed,

here is the report of the event viewer

i dont know if this is what i was supposed to do with speed fan but i uploaded its most recent log, 

 

Attached File  EventViewer.zip   46.04KB   1 downloads

Attached File  SFLog20160820-0003.zip   1.23KB   1 downloads

 

thanks again.



#6 Yandjin

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Posted 20 August 2016 - 07:15 AM

the PC re crashed once again in this same game, 

here are the most recent files with aida64 log files

 

Attached File  EventViewer2.zip   45.76KB   0 downloads

Attached File  SFLog20160820-0005.zip   1.48KB   0 downloads

Attached File  Aida64Logs.zip   13.05KB   0 downloads

 

when the pc crashes i noticed that the fans also stops.

i can also use aida64 to test the stability of the system by doing stress tests, when stressing the components individually the pc does not crash, but when stressing all the components at the same time, the PC crashes quickly.

hope these are useful informations :)  



#7 usasma

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Posted 20 August 2016 - 06:43 PM

This appears to be a hardware problem.
There's no sign of Windows recognizing a problem, so the only thing left would be hardware.
The stress testing in Aida tends to support this.

 

Try this procedure:  http://www.carrona.org/strpdown.html

Obviously you'll have to adjust it for playing Witcher2 - but the point is to eliminate as much of the hardware as you can.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 Yandjin

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Posted 21 August 2016 - 04:40 AM

Thank you for your help

i will try this procedure



#9 Yandjin

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Posted 02 September 2016 - 07:39 AM

I come back to say that my problem is solved is that its the PSU that was involved, I bought another one, more powerful and my pc returned to normal.

when playing games or using stress tests, i noticed the +12 v dropping significantly, so i changed the psu.

again thanks for your help

I come to say that my problem is solved is that it was the PSU that was involved, I bought another more powerful and my pc returned to normal






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