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Word 2000 suddenly stops working, won't load page

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#1 Astrovel


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Posted 19 August 2016 - 12:32 PM

I need some help getting Word 2000 to load on my XP Pro computer. One day out of the blue, Word decided to stop working. The program loads, but a new blank page does not come up so you can start working on creating a new document. Task bar at top of screen shows Word loaded at Document 1 but the desktop and all its icons are what is showing on the screen.


I uninstalled Word re-installed the program again with a different COA and the result is the same. For some reason XP is just not letting Word bring up a blank page. Nor can you call up another Word document to make any changes.


Is there a way to determine why XP won't let Word open?


Please give me any help or suggestions I can try to solve this riddle?

Thank you so much.

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#2 bwv848


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Posted 03 October 2016 - 07:23 PM

Hi there,

Please try using the "Detect and Repair" feature for Word 2000, if you have not done so already. These are instructions from Microsoft:



Repair Word (Office) Word can detect and repair problems associated with Setup. This feature uses the Windows Installer to correct problems with missing files and to repair registry settings.

You can use the following methods to repair or reset Word files and values:
  • Method 1: Use the "Detect and Repair" feature
  • Method 2: Repair Word in Maintenance Mode Setup
  • Method 3: Reinstall Word (Office)
Method 1: Use the "Detect and Repair" or "Microsoft Office Diagnostics" feature Note This method is the least aggressive mode of repair. If this method does not resolve the problem, you may still have to use one of the other methods.

To run the Detect and Repair feature in Word 2003 and in earlier versions of Word, click Detect and Repair on the Help menu in Word. The Detect and Repair feature fixes and repairs Word. All files, registry entries, and optional shortcuts for all Office programs are verified and repaired. If you run Detect and Repair from Word, all other Office programs are also checked. This feature performs only a checksum.

The Detect and Repair feature can also restore the Word program shortcuts on the Start menu. To restore the Word program shortcuts, click Help, click Detect and Repair, and then click to select the Restore my shortcuts while repairing check box.

If Detect and Repair does not correct the problem, you may have to reinstall Word. The Reinstall feature in the Maintenance Mode dialog box performs the same action as Detect and Repair, except that Reinstall copies a file when the files are of equal versions. Detect and Repair does not copy over the file when the installation file has the correct version and checksum.

Note The Detect and Repair feature does not repair damaged documents or damaged data keys in the registry or in the Normal template.

If a file that Word uses at Startup is missing, the Windows Installer automatically installs that file before it starts the program.

In Word 2007, run the Microsoft Office Diagnostics feature. To do this, click the Microsoft Office Button, click Word Options, click Resources, and then click Diagnose.

In Word 2010, repair Word or the installed Office suite in Control Panel. Method 2: Repair Word in Maintenance Mode setup Note This method is a moderate mode of repair. If this method does not resolve the problem, you may still have to reinstall Word.

The Maintenance Mode Setup process is similar to the process found in earlier versions of Word. The Maintenance Mode Setup process allows you to repair, add or remove features, and remove the program. "Repair" is a feature in Maintenance Mode that finds and then fixes errors in an installation.

To perform a Maintenance Mode repair, follow these steps:
  1. Exit all Office programs.
  2. Use one of the following methods, depending upon your operating system:
    • In Windows 7 or Windows Vista, click Start, and then type add remove.
    • In Windows XP or Windows Server 2003, click Start, and then click Control Panel.
    • In Windows 2000, click Start, point to Settings, and then click Control Panel.
  3. Open Add or Remove Programs.
  4. Click Change or Remove Programs, click Microsoft Office (Microsoft Office Word) or the version of Office or Word that you have in the Currently installed programs list, and then click Change.
  5. Click Repair or Repair Word (Repair Office), and then click Continue or Next.
  6. In Word 2003 and in earlier versions of Word, click Detect and Repair errors in my Word installation or click Detect and Repair errors in my Office installation, click to select the Restore my Start Menu Shortcuts check box, and then click Install.


If that doesn't work try resetting user options and registry settings in Word. Unfortunately, your user options will be reset as the name suggests. Please follow this article for instructions. Don't forget to backup your files! :)

I've actually had quite a bit of trouble with Word 2000 and the latter fix did the trick for me.

I hope you get it fixed!

If I do not reply in three days, please message me.
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