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[Issue] Computer System Rig (Random Shutdowns)


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#1 Lilliac_66

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Posted 19 August 2016 - 03:35 AM

I had the computer system for under 1 year and all of a sudden it started switching off randomly (no bluescreen) when playing games. After the first crash it will start to randomly restart without playing games. First thought was that i have a heat issue but after some stress test the computer passed and did not switch off. There are other times that the pc keeps working fine while playing games.
 
The games i play are Assassin's Creed, Overwatch, GTA V, FIFA, COD, Battlefield & CSS.
 
Tests Done:
-Upgraded Bios
-Changed all Drives to new updated
-Changed all Drives to cd drivers when bought
-Tests on FurMark
-Tests on BurnInTest
-Tests on IntelBurnTest
-Tests on Prime95
-Tests on OCCTPT
 
The Rig is as follows:
Mainboard: ASUS Z97-k
GPU: EVGA 4GB OC GTX970
CPU: Core I5-4690K (3.5GHZ)
RAM: 2x Corsair (CMZ8GX3M1A1600C10)
HDD: 500GB Samung SSD
PSU: V850W CoolerMaster
OS: Windows 8.1 Pro
 
 
Temperature Idle:
CPU: 35C Deg
GPU:  36C Deg
Mainboard: 26C Deg
HDD: 35C Deg
 
Average Temperature while in game (ultra settings)/ Tests:
CPU: 45C Deg
GPU:  75C Deg
Mainboard: 32C Deg
HDD: 35C Deg[
 
how can i solve this issue or do further test to figure out the solution?
 
Thanks in advanced.
 


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#2 Drillingmachine

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Posted 19 August 2016 - 05:18 AM

Check that CPU socket pins are not bent.



#3 hamluis

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Posted 19 August 2016 - 10:39 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis






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