I'm currently extremely flustered and confused about my issue - I don't know if it's a hardware problem or windows settings issue, so I'm posting it here.
Just some basic information - I have a very old custom built PC I made about 10-15 years ago that when Windows 10 came out, the analyzer claimed my system was good to go - so I upgraded to the FREE Windows 10. I have been having issues with blue screens - mainly due to my NVIDIA graphics card that Microsoft had installed a driver for - of course, NVIDIA will not issue a new driver to make it Windows 10 stable.
Fast forward to 8/17/16: The morning started just fine - computer booted up and I had internet access - no problems whatsoever until about 10am when I suffered a Blue Screen: "page fault in nonpaged area". When my computer rebooted, I had the Yellow triangle with "!" in it with "unidentified network - no internet" when hovering the cursor over it. I was flabbergasted - I have a Motorola Surfboard SBG6580 modem and I have Charter as my provider. The modem had all its lights on and I turned to my laptop which I was updating programs on and the laptop has internet through the Ethernet and Wifi, so I am confused why my PC cannot connect.
I tried the diagnostics through windows 10 -found no issues. I unplugged the ethernet cable from my PC from the back of the modem and the icon on the PC screen went from the yellow icon to the red "x", so the ethernet adapter was seeing the modem, but the modem was not "talking" to my PC. I checked the Ethernet connection - the PC is sending "packets" but is not receiving anything in return.
I reset the IP, DNS, WinSock and even did a HARD reset on the modem and I still cannot get online using my PC. I've tried almost everything I can find on Google to get my PC back online to no avail. Of course, Charter refuses to try helping me diagnose the problem because the modem I have is not rented from them - I own my modem.
Any ideas what is going on? How do I fix this? Is it my modem? My phone and laptop as well as streaming devices all work fine - it's just my PC not getting through.
Edited by hamluis, 20 August 2016 - 10:00 AM.
Moved from External Hardware to Win 10 Support - Hamluis.