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Unable to reset my PC


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#1 calvinng84

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Posted 18 August 2016 - 02:13 PM

Hi all, I'm running on windows 10 and unable to reset my laptop and an error states "Could not find the recovery environment"
I've an initially windows 8.1 laptop and upgraded to windows 10 few months ago.
However, I wish to reset my PC and encountered the above error message. 

Would like to seek expert advice from fellow users, thank you very much. 


Edited by Chris Cosgrove, 18 August 2016 - 06:27 PM.
Moved from Win 10 Discussion to Win 10 Support


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#2 JohnC_21

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Posted 18 August 2016 - 02:18 PM

A reset would wipe your personal data and programs installed. If that is your intention you can download the Windows 10 Media Creation Tool and do a clean install.

 

This guide is for Windows 8 but the steps hold true for Windows 10.

 

Have you thought about doing a Refresh instead of a Reset?



#3 calvinng84

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Posted 18 August 2016 - 02:21 PM

Hi JohnC_21, thank you for your prompt response. I intend to reset my laptop and (still keep my files), not formatting the entire windows. 



#4 JohnC_21

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Posted 18 August 2016 - 02:50 PM

If that is the case I think you should do a Refresh but even a Refresh will cause you to lose your apps and programs. Windows 10 lost the Refresh and Reset nomenclature and it's simply keep my files and remove everything. 

 

On a upgrade to Windows 10 there should be a partition approx 450MB called a Recovery Partition. You should be able to see this in Disk Management. Right Click Computer > Manage > Disk Management. If you see this partition it's possible it became corrupted. 

 

You need to download Windows 10 using the Media Creation Tool and do a Reset (keep my files) using it.

 

http://www.tenforums.com/tutorials/4130-reset-windows-10-a.html  Your error is noted at step 4 or option 2 and refers you to using options 1

 

 






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