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Strange Browser Popup


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5 replies to this topic

#1 jesse03

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Posted 18 August 2016 - 11:48 AM

Hello,

 

I have a user that gets a strange browser popup every so often and I'm wondering if anyone has come across this and if so what is it and how do I remove it?  I wasn't able to find anything similar doing a quick google search, but I'm sure we aren't the first to get this.  

 

Quick system info:

Windows 7 Pro x64

Symantec Endpoint Protection

Dual Monitors

User is not an Admin on the local PC

 

Issue:

For the past several weeks the user has stated that when he leaves his desk (computer is not locked, no screen saver or power settings are applied) he comes back (this doesn't occur all the time or on a daily basis) and one of his screens is physically turned off (not asleep) and the other screen shows a Windows Setup - Installing Devices window on top of a Windows 98 or Windows 10 and recently Windows XP install screen in the background (this takes up the entire screen): 

5dfca85a01.jpg

 

This only occurs when he is away from his PC and he does not lock it--at first I thought someone was playing a joke on him and still kind of think that.  When this occurs he always has Chrome open with sites that he was browsing.  When this occurs he has to physically turn on the other screen and when then he is able to see what he had open (usually a GIS program) on the screen that was off.  When the Windows key is pressed, we can see that this is a Chrome window.  

 

To get of it, I closed the Chrome sessions, deleted the history, temp files, etc, reset Chrome back to the default and I'm waiting to see if it comes back.  I did glance at the Chrome add-ins prior to doing the reset and didn't see anything strange.  Symantec didn't find anything and there is nothing strange logged in the event viewer or any new programs recently installed.

 

I've come across scare ware popups, but this was a little different.  It wasn't prompting him to call 800 whatever or click here; I have no clue how a popup could physically turn off a screen and only appear when he is computer is idle and he is away.  The whole thing just seem bogus but he swears it happens like that every time.  ...and no we aren't on crack, sometimes I wish I was.  :wacko:



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#2 boopme

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Posted 22 August 2016 - 10:10 AM

Moved to WIN 7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 hamluis

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Posted 22 August 2016 - 10:28 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy taking care to post the link of the snapshot in your next post.

   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
 
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course): p22004369.gif

     Now, at the top, click File > Publish Snapshot. You will see the following prompt:

p22004371.gif

     Click Yes > then Copy to Clipboard

p22004372.gif

Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.

 

Louis



#4 jesse03

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Posted 23 August 2016 - 09:15 PM

Hello,

 

Here is the info you requested:

MiniToolBox by Farbar  Version: 17-06-2016
Ran by localadmin (administrator) on 23-08-2016 at 21:05:13
Running from "C:\Users\userid\Downloads\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: OptiPlex 9020 Manufacturer: Dell Inc.

Boot Mode: Normal
***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:
==================
Error: (08/23/2016 08:59:57 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0".
Please use sxstrace.exe for detailed diagnosis.

 

Error: (08/23/2016 07:01:42 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418220

 

Error: (08/23/2016 05:11:06 PM) (Source: Application Error) (User: )
Description: Faulting application name: Acrobat.exe, version: 11.0.9.29, time stamp: 0x5412b52e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x18e0fc94
Faulting process id: 0x377c
Faulting application start time: 0xAcrobat.exe0
Faulting application path: Acrobat.exe1
Faulting module path: Acrobat.exe2
Report Id: Acrobat.exe3

 

Error: (08/23/2016 04:48:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: Acrobat.exe, version: 11.0.9.29, time stamp: 0x5412b52e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x4ae0
Faulting application start time: 0xAcrobat.exe0
Faulting application path: Acrobat.exe1
Faulting module path: Acrobat.exe2
Report Id: Acrobat.exe3

 

Error: (08/23/2016 03:35:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: Acrobat.exe, version: 11.0.9.29, time stamp: 0x5412b52e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1456fa7c
Faulting process id: 0x3134
Faulting application start time: 0xAcrobat.exe0
Faulting application path: Acrobat.exe1
Faulting module path: Acrobat.exe2
Report Id: Acrobat.exe3

 

Error: (08/23/2016 02:01:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: Acrobat.exe, version: 11.0.9.29, time stamp: 0x5412b52e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x1c52faf0
Faulting process id: 0x326c
Faulting application start time: 0xAcrobat.exe0
Faulting application path: Acrobat.exe1
Faulting module path: Acrobat.exe2
Report Id: Acrobat.exe3

 

Error: (08/23/2016 01:36:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (08/23/2016 01:36:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (08/23/2016 09:03:01 AM) (Source: Application Hang) (User: )
Description: The program Acrobat.exe version 11.0.9.29 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 2290

Start Time: 01d1fd45842e519c

Termination Time: 13

Application Path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

Report Id: 4b6a6bd8-693a-11e6-a14d-f8b156b482e2

 

Error: (08/22/2016 07:01:40 PM) (Source: Office 2016 Licensing Service) (User: )
Description: Subscription licensing service failed: -1073418220

 

System errors:
=============
Error: (08/23/2016 08:59:33 PM) (Source: TermDD) (User: )
Description: The Terminal Server security layer detected an error in the protocol stream and has disconnected the client.
Client IP: 10.1.1.11.

 

Error: (08/22/2016 08:07:06 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following:
%%1311 = There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/19/2016 02:48:47 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

 

Error: (08/17/2016 08:06:31 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following:
%%1311 = There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/15/2016 07:53:26 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following:
%%1311 = There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/13/2016 12:56:29 PM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following:
%%1311 = There are currently no logon servers available to service the logon request.  This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/09/2016 07:57:47 AM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following: 
%%1311 = There are currently no logon servers available to service the logon request. This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/07/2016 03:06:38 PM) (Source: NETLOGON) (User: )
Description: This computer was not able to set up a secure session with a domain controller in domain mydomain due to the following:
%%1311 = There are currently no logon servers available to service the logon request.This may lead to authentication problems. Make sure that this
computer is connected to the network. If the problem persists, please contact your domain administrator.

ADDITIONAL INFO:  If this computer is a domain controller for the specified domain, it
sets up the secure session to the primary domain controller emulator in the specified domain. Otherwise, this computer sets up the secure session to any domain controller in the specified domain.

 

Error: (08/04/2016 05:39:29 PM) (Source: Service Control Manager) (User: )
Description: The Group Policy Client service did not shut down properly after receiving a preshutdown control.

 

Error: (08/04/2016 10:23:22 AM) (Source: DCOM) (User: )
Description: {AAC1009F-AB33-48F9-9A21-7F5B88426A2E}

 

Microsoft Office Sessions:
=========================
Error: (08/23/2016 08:59:57 PM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="16.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="16.0.0.0"C:\Program Files (x86)\Microsoft Office\root\Office16\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\root\Office16\UccApi.DLL1

Error: (08/23/2016 07:01:42 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418220

 

Error: (08/23/2016 05:11:06 PM) (Source: Application Error)(User: )
Description: Acrobat.exe11.0.9.295412b52eunknown0.0.0.000000000c000000518e0fc94377c01d1fd8ad606ef9fC:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exeunknown7ca2baaf-697e-11e6-a14d-f8b156b482e2

 

Error: (08/23/2016 04:48:19 PM) (Source: Application Error)(User: )
Description: Acrobat.exe11.0.9.295412b52eunknown0.0.0.000000000c0000005000000004ae001d1fd86bdbd8bffC:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exeunknown4d6363ff-697b-11e6-a14d-f8b156b482e2

 

Error: (08/23/2016 03:35:22 PM) (Source: Application Error)(User: )
Description: Acrobat.exe11.0.9.295412b52eunknown0.0.0.000000000c00000051456fa7c313401d1fd7b61651bdfC:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exeunknown1cef814f-6971-11e6-a14d-f8b156b482e2

 

Error: (08/23/2016 02:01:08 PM) (Source: Application Error)(User: )
Description: Acrobat.exe11.0.9.295412b52eunknown0.0.0.000000000c00000051c52faf0326c01d1fd6c2d0696bbC:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exeunknownf2cb14c2-6963-11e6-a14d-f8b156b482e2

 

Error: (08/23/2016 01:36:08 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000

 

Error: (08/23/2016 01:36:08 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000

 

Error: (08/23/2016 09:03:01 AM) (Source: Application Hang)(User: )
Description: Acrobat.exe11.0.9.29229001d1fd45842e519c13C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe4b6a6bd8-693a-11e6-a14d-f8b156b482e2

 

Error: (08/22/2016 07:01:40 PM) (Source: Office 2016 Licensing Service)(User: )
Description: Subscription licensing service failed: -1073418220

 

CodeIntegrity Errors:
===================================
  Date: 2016-08-23 20:59:37.967
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 10:01:28.105
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 09:49:22.720
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 09:27:37.123
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 09:15:40.710
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 08:56:54.921
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-08-04 08:41:37.982
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2016-06-26 14:28:03.215
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-19 10:55:38.881
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

  Date: 2015-12-19 10:50:15.088
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (HKLM\...\{BC741628-0AFC-405C-8946-DD46D1005A0A}) (Version: 8.2.4 - Hewlett-Packard) Hidden
7-Zip 16.02 (x64) (HKLM\...\7-Zip) (Version: 16.02 - Igor Pavlov)
Adobe Acrobat XI Standard (HKLM-x32\...\{AC76BA86-1033-FFFF-BA7E-000000000006}) (Version: 11.0.09 - Adobe Systems)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\{89D2A20B-74C2-4A70-B598-AA4F4DFC0EBF}) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
AMD Catalyst Install Manager (HKLM\...\{ACF4E7FE-650D-9BD7-BAE5-1AD061F40F69}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Arc2Earth (HKLM-x32\...\{33C087A9-1A43-4AB3-8E1B-D8CB1D0F3F29}) (Version: 3.1.0 - Arc2Earth LLC)
ArcGIS 10.2.2 for Desktop (HKLM-x32\...\{761CB033-D425-4A16-954D-EA8DEF4D053B}) (Version: 10.2.3552 - Environmental Systems Research Institute, Inc.) Hidden
ArcGIS 10.2.2 for Desktop (HKLM-x32\...\ArcGIS 10.2.2 for Desktop) (Version: 10.2.3552 - Environmental Systems Research Institute, Inc.)
ArcGIS Earth (HKLM\...\{535A4793-9F7D-44BE-B839-AD21501DDDC1}) (Version: 1.0.1214 - Environmental Systems Research Institute, Inc.) Hidden
ArcGIS Earth (HKLM\...\ArcGIS Earth) (Version: 1.0.1214 - Environmental Systems Research Institute, Inc.)
ArcGIS Pro (HKLM\...\{3D77DC61-4F04-4A38-B565-5120F736699F}) (Version: 1.3.5861 - Environmental Systems Research Institute, Inc.) Hidden
AutoCAD 2012 VBA Enabler (HKLM\...\{2BD66EAF-062B-42F9-013A-028F3D6A10CD}) (Version: 18.2.51.0 - Autodesk)
AutoCAD 2015 VBA Enabler (HKLM\...\{FD0595A7-C560-4967-0133-ADCE7EE7644D}) (Version: 20.0.51.0 - Autodesk) Hidden
AutoCAD Civil 3D 2012 (HKLM\...\{5783F2D7-A000-0409-0102-0060B0CE6BBA}) (Version: 9.0.3205.0 - Autodesk) Hidden
AutoCAD Civil 3D 2012 (HKLM\...\AutoCAD Civil 3D 2012) (Version: 9.0.3205.0 - Autodesk)
AutoCAD Civil 3D 2012 32 Bit Object Enabler on Autodesk Content Service - Language Neutral (HKLM-x32\...\{C206C28C-3D1A-4886-B486-CA8C72402753}) (Version: 1619.0 - Autodesk, Inc.)
AutoCAD Civil 3D 2012 32 Bit Object Enabler on Autodesk® Storm and Sanitary Analysis 2012 - Language Neutral (HKLM-x32\...\{4C2A7562-6B09-4A48-AAD7-78C63EBB5064}) (Version: 1619.0 - Autodesk, Inc.)
AutoCAD Civil 3D 2012 Language Pack - English (HKLM\...\{5783F2D7-A000-0409-1102-0060B0CE6BBA}) (Version: 9.0.1619.0 - Autodesk) Hidden
AutoCAD Civil 3D 2012 SP3.0 (HKLM\...\AutoCAD Civil 3D 2012 SP2) (Version: 1 - Autodesk)
AutoCAD® Civil 3D® Volumes Dashboard on AutoCAD Civil 3D 2012 - English (United States) (HKLM\...\{2378B532-9CD4-48CC-AE27-9247BA27C799}) (Version: 22.0 - Autodesk, Inc.)
Autodesk AutoCAD 2015 VBA Enabler (HKLM\...\AutoCAD 2015 VBA Enabler) (Version: 20.0.51.0 - Autodesk)
Autodesk AutoCAD Civil 3D 2015 - English (HKLM\...\{5783F2D7-E000-0409-2102-0060B0CE6BBA}) (Version: 10.4.524.0 - Autodesk) Hidden
Autodesk AutoCAD Civil 3D 2015 (HKLM\...\{5783F2D7-E000-0000-0102-0060B0CE6BBA}) (Version: 10.4.922.0 - Autodesk) Hidden
Autodesk AutoCAD Civil 3D 2015 (HKLM\...\Autodesk AutoCAD Civil 3D 2015) (Version: 10.4.922.0 - Autodesk)
Autodesk AutoCAD Civil 3D 2015 32 Bit Object Enabler on Autodesk Storm and Sanitary Analysis 2015 - Language Neutral (HKLM-x32\...\{359548A5-EDD0-42F7-8E3B-48F5DA854C36}) (Version: 524.0 - Autodesk, Inc.)
Autodesk AutoCAD Civil 3D 2015 64 Bit Object Enabler on DWG TrueView 2015 - English - Language Neutral (HKLM\...\{641D4FE3-6B9E-4FB8-B12B-27107D3999A0}) (Version: 524.0 - Autodesk, Inc.)
Autodesk AutoCAD Civil 3D 2015 Language Pack - English (HKLM\...\{5783F2D7-E000-0409-1102-0060B0CE6BBA}) (Version: 10.4.524.0 - Autodesk) Hidden
Autodesk AutoCAD Civil 3D 2015 Productivity Pack 1 (HKLM\...\{AE469E86-88BB-44D3-AFB4-72EF2ADA4E19}) (Version: 7.7.295.0 - Autodesk)
Autodesk AutoCAD Civil 3D 2015 SP1 (HKLM\...\Autodesk AutoCAD Civil 3D 2015 SP1) (Version: 1 - Autodesk) Hidden
Autodesk AutoCAD Civil 3D 2015 SP2 (HKLM\...\Autodesk AutoCAD Civil 3D 2015 SP2) (Version: 20.0.210.0 - Autodesk) Hidden
Autodesk AutoCAD Civil 3D 2015 SP3 (HKLM\...\Autodesk AutoCAD Civil 3D 2015 SP3) (Version: 10.4.922.0 - Autodesk)
Autodesk Design Review 2013 (HKLM-x32\...\{153DB567-6FF3-49AD-AC4F-86F8A3CCFDFB}) (Version: 13.1.0.82 - Autodesk, Inc.) Hidden
Autodesk Design Review 2013 (HKLM-x32\...\Autodesk Design Review 2013) (Version: 13.1.0.82 - Autodesk, Inc.)
Autodesk DWG TrueView 2015 - English (HKLM\...\DWG TrueView 2015 - English) (Version: 20.0.51.0 - Autodesk)
Autodesk Material Library 2012 (HKLM-x32\...\{8F0837C2-EE09-4903-88F3-1976FE7FFF4E}) (Version: 2.5.0.8 - Autodesk)
Autodesk Material Library 2015 (HKLM-x32\...\{427F733F-4D6C-45BC-9324-EB743104C321}) (Version: 5.2.9.100 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2012 (HKLM-x32\...\{65420DC9-306E-4371-905F-F4DC3B418E52}) (Version: 2.5.0.8 - Autodesk)
Autodesk Material Library Base Resolution Image Library 2015 (HKLM-x32\...\{ABE2F70B-8D94-44E9-AA04-F0DB35063D62}) (Version: 5.2.9.100 - Autodesk)
Autodesk Storm and Sanitary Analysis 2015 (HKLM-x32\...\{36A89146-A453-48A1-82C2-922CD6DBFD35}) (Version: 9.1.157 - Autodesk, Inc.)
Autodesk Storm and Sanitary Analysis 2015 x64 Plug-in (HKLM\...\{70326DC6-6585-47FA-A08E-773D31B6EC08}) (Version: 9.1.140 - Autodesk, Inc.)
Autodesk Subassembly Composer on AutoCAD Civil 3D 2012 - English (United States) (HKLM\...\{10E9F6EC-70E5-4DFB-8DE8-4FB34149FDB3}) (Version: 56.0 - Autodesk, Inc.)
Autodesk Subassembly Composer on Autodesk AutoCAD Civil 3D 2015 - English - English (United States) (HKLM\...\{92255F21-9FC6-4F0E-86B1-7F4C8409805E}) (Version: 524.0 - Autodesk, Inc.)
Autodesk Subassembly Composer on Autodesk AutoCAD Civil 3D 2015 - English - Language Neutral (HKLM\...\{ED446ED6-39FF-43ED-B636-EF8515D8D5FE}) (Version: 524.0 - Autodesk, Inc.)
Autodesk® Storm and Sanitary Analysis 2012 (HKLM-x32\...\{D7926497-E476-489B-B4E9-DBFCA45483A2}) (Version: 6.4.29 - Autodesk, Inc.)
Autodesk® Storm and Sanitary Analysis 2012 x64 Plug-in (HKLM\...\{477D0032-A4FC-4F9E-8C74-CBA40B712E88}) (Version: 6.4.29 - Autodesk, Inc.)
Bentley V8i (SELECTseries 3) - Autodesk® RealDWG™ 2014 (HKLM-x32\...\{23E55F00-CE7A-4860-AF2A-69F3A5F8E54A}) (Version: 08.11.09.459 - Bentley Systems, Incorporated)
Bentley View V8i (SELECTseries 3) 08.11.09.459 (HKLM-x32\...\{87D6CF41-5817-4725-8AB2-90E6B20EDE02}) (Version: 08.11.09.459 - Bentley Systems, Incorporated)
Citrix Online Launcher (HKLM-x32\...\{678753E6-E526-4AE5-A144-00240772543A}) (Version: 1.0.393 - Citrix)
Citrix online plug-in - web (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 12.1.44.1 - Citrix Systems, Inc.)
Civil 3D 2012 Cascading Licensing Hotfix, x64 on AutoCAD Civil 3D 2012 - English (United States) (HKLM\...\{C2CC628F-D5D2-4928-86D2-8D77796F3E4B}) (Version: 1619.2 - Autodesk, Inc.)
Dell KACE Agent (HKLM-x32\...\{DA9986AF-E65B-498D-A8D7-7247980F6C2E}) (Version: 6.0.1079 - Dell Inc.) Hidden
DHTML Editing Component (HKLM-x32\...\{2EA870FA-585F-4187-903D-CB9FFD21E2E0}) (Version: 6.02.0002 - Microsoft Corporation)
DWG TrueView 2015 - English (HKLM\...\{5783F2D7-E028-0409-0100-0060B0CE6BBA}) (Version: 20.0.51.0 - Autodesk) Hidden
EmEditor Free (English) (HKLM-x32\...\{309375A3-0667-4EC6-9108-D9F5D0655F78}) (Version: 6.0.28 - Emurasoft, Inc.)
ERDAS ER Viewer 2014 & Microsoft Office Plugin (HKLM-x32\...\ERDAS ER Viewer 14.0) (Version: 14.00.0001.00186 - Intergraph Corporation)
ET GeoTools 11.1 for ArcGIS 10.2 (HKLM-x32\...\{31E930DF-B986-43D5-AF4E-61E2B9D94A98}) (Version: 11.1 - ET SpatialTechniques)
ET GeoWizards 11.1 for ArcGIS 10.2 (HKLM-x32\...\{2F314F78-689D-4380-A969-594C40988DCD}) (Version: 11.1 - ET SpatialTechniques)
FARO LS 1.1.406.58 (HKLM-x32\...\{951B0F30-9F1A-4BF6-B3DA-99EB0E917B1C}) (Version: 4.6.58.2 - FARO Scanner Production)
FileZilla Client 3.9.0.6 (HKLM-x32\...\FileZilla Client) (Version: 3.9.0.6 - Tim Kosse)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 52.0.2743.116 - Google Inc.)
Google Earth (HKLM-x32\...\{817750FA-EC6A-485D-9901-0683AE6FFDF1}) (Version: 7.1.5.1557 - Google)
Google Earth Pro (HKLM-x32\...\{44FC61F0-2F8A-11E3-8CAE-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.31.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Network Connections Drivers (HKLM\...\PROSet) (Version: 19.0 - Intel)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
LizardTech ExpressView Browser Plug-in (HKLM-x32\...\{4EFFB6FD-C0D3-43AF-AABB-BC0DCDBF2F34}) (Version: 6.5.1 - LizardTech)
LizardTech GeoExpress 9.5 (HKLM-x32\...\{1AD56031-76AB-40DF-A4A7-677AA6729596}) (Version: 9.5 - LizardTech)
LizardTech GeoViewer 9.0 (HKLM-x32\...\{CEEF6E28-ED9B-41C9-973A-82B07E449A53}) (Version: 9.0 - LizardTech)
LizardTech Shell Extensions for Win64 (HKLM\...\{966A5908-79AA-4635-A2EF-E0B03E00CA31}) (Version: 1.1.1 - LizardTech)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Expression Web 4 (HKLM-x32\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation)
Microsoft Office 2010 Primary Interop Assemblies (HKLM-x32\...\{90140000-1105-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1024 - Microsoft Corporation)
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 16.0.6741.2048 - Microsoft Corporation)
Microsoft SharePoint Client Runtime (HKLM\...\{90140000-1013-0409-1000-0000000FF1CE}) (Version: 14.0.4763.1041 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Native Client  (HKLM\...\{49D665A2-4C2A-476E-9AB8-FCC425F526FC}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (HKLM\...\{78909610-D229-459C-A936-25D92283D3FD}) (Version: 4.0.8876.1 - Microsoft Corporation)
Microsoft Visual Basic Power Packs 3.0 (HKLM-x32\...\{7B4D193B-D76D-308B-8B12-5D9BB1CBCE6C}) (Version: 9.0.30214 - Microsoft)
Microsoft Visual Basic PowerPacks 10.0 (HKLM-x32\...\{2D9F8079-7D50-3EFD-B3BD-ED642E4EE756}) (Version: 10.0.20911 - Microsoft)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Newforma PDF 10.13.0.2377 (HKLM\...\Newforma PDF_is1) (Version: 10.13.0.2377 - Newforma, Inc.)
Newforma Project Center 11.6 (HKLM-x32\...\{A376D636-E04E-41E4-A3F9-5C92B6E27D41}) (Version: 11.6.11.7743 - Newforma, Inc.)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.8.8 - Notepad++ Team)
Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.6701.1029 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.6701.1029 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.6701.1029 - Microsoft Corporation) Hidden
PDF Report Writer (novaPDF 6.4  printer) (HKLM\...\PDF Report Writer_is1) (Version:  - Softland)
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.311.0 - Tracker Software Products Ltd)
PyScripter 2.6.0 (HKLM-x32\...\PyScripter_is1) (Version: 2.6.0 - PyScripter)
Python 3.4.4 (64-bit) (HKLM\...\{56ebf7cf-f2b2-30ed-9de5-307fc2ce3449}) (Version: 3.4.4150 - Python Software Foundation)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6027 - Realtek Semiconductor Corp.)
ShoreTel Communicator (HKLM-x32\...\{8CD1FC28-2C8E-4A8B-BA01-64E962799A9C}) (Version: 19.43.1700.0 - ShoreTel, Inc.)
SketchUp Import (HKLM-x32\...\{C403E867-FCF1-432B-BCC1-8FFD40A10A6E}) (Version: 1.2.0 - Autodesk)
SlimDX Runtime .NET 4.0 x64 (January 2012) (HKLM\...\{A2199A06-89C4-4187-AA4A-3A9676FB799D}) (Version: 2.0.13.43 - SlimDX Group)
SofTrack Enterprise Agent for PD63 (HKLM-x32\...\{41663A64-C4FF-4253-9AE5-B666C9BB8D36}) (Version: 13.1.1081.001 - Integrity Software Inc.)
Symantec Endpoint Protection (HKLM\...\{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}) (Version: 12.1.3001.165 - Symantec Corporation)
VBA (HKLM-x32\...\{5545EEE1-FA36-4F76-B6BE-5696E7F4E2D6}) (Version: 6.03.00.9402 - Microsoft Corporation) Hidden
WinZip 16.5 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240D5}) (Version: 16.5.10096 - WinZip Computing, S.L. )
XTools Pro 10.2 (HKLM-x32\...\{41A0A466-04BA-4142-BBA2-A0A08F865610}) (Version: 10.2.1235 - Data East Soft, LLC)

 

========================= Memory info: ===================================

Percentage of memory in use: 69%
Total physical RAM: 16326.16 MB
Available physical RAM: 5051.79 MB
Total Virtual: 32650.5 MB
Available Virtual: 21368.73 MB

 

========================= Partitions: =====================================

1 Drive c: (pd9999c) (Fixed) (Total:465.66 GB) (Free:250.57 GB) NTFS

 

========================= Users: ========================================

User accounts for \\PD9999

Administrator            Guest                   

 

**** End of log ****

 

 

I plan on sending you a PM with the speccy link. Mod Edit:  Forum business is conducted in the forums...not by PM, email, and so on - Hamluis.

 

Thanks!


Edited by hamluis, 24 August 2016 - 09:31 AM.


#5 jesse03

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Posted 25 August 2016 - 05:16 PM

Sorry about that, here is the speccy link as requested: http://speccy.piriform.com/results/nb4XPEYnTxEElaRzEWBjzTr

 

Thank you!


Edited by jesse03, 25 August 2016 - 05:16 PM.


#6 hamluis

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Posted 25 August 2016 - 07:37 PM

You have almost no critical updates installed relating to Win 7...for over a year and a half.

 

Your Java is outdated, increasing system vulnerability to malware.

 

You have 3 processes relating to Arc2Earth and ArcGIS which have peak RM usage which is multiple times what I would exprect  for any process, including browsers and AV.  Browsers typically reflect the highest peak RAM, expected by me to be somewhere between 200-400 MB.

 

Office 2016 seems to have some licensing issues.

 

Louis






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