Sorry for the late reply. Heres a list of the problems I have encountered thusfar:
1: When trying to run startup repair it says "Startup Repair couldnt repair your pc" and tells me to try the advanced options or other options and gives me a location for the log file
2: When trying to run system restore it says there arent any restore points (which isnt possible)
3: I cant boot to windows so I cant do this step
4: When trying to refresh the PC it says "the drive where Windows is installed is locked. Unlock the drive and try again" (I am assuming this is because my friend has bitlocker installed. My apologies I probably should have mentioned this earlier.)
5: It appears I need to be in Windows to do this option? If not can you please explain this step.
6 7 8 : I would like to avoid these options if possible. There are files on the drive that we are hoping to recover
One point of note however is that one time when i tried to reboot the computer and run system restore I did get the option of about 5 restore points. I chose the earliest date that was there (Aug 5th I think) and received this error:
"system restore failed to extract the file (C:\program files (x86)\Microsoft Office\root\office16\addins\microsoft (my camera flash covered this section up) for excel integrated \bin\af) from the restore point.
The restore point was damaged or was (camera flash again covered this section up) the restore
I havent been able to replicate this particular attempt in system restore again
When attempting Dism /Image:C:\ /Cleanup-Image /RestoreHealth I get the error "Unable to access the image. make sure that the image path and the windows directory for the image exist and you have read permissions on the folder. The it tells me the directory for the log file
When attempting sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows the error i get is "windows resource protection could not start the repair service"
Edited by macleoddcn, 27 August 2016 - 07:52 PM.