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Windows 10 doesnt fully load then powers down


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#1 macleoddcn

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Posted 18 August 2016 - 09:38 AM

A friend of mine has a HP envy and when she turns it on it goes to the light blue screen and hangs there.  No cursor or anything.  After a few minutes it just powers down.   She said the issue started after the latest windows 10 update. I tried rolling it back prior to the last up date and no joy.  Theres 3 possible restore points but each one states theres a file that cant be changed and restore didnt work properly.  I thought it might be a boot issue so I ran the various boot file rebuild commands and managed to pull her windows 8.1 files.  I tried booting into 8.1 and the same issue happens.  The light blue screen then power down.  She also has bit locker in case thats a concern



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#2 usasma

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Posted 18 August 2016 - 04:51 PM

Start with these free, bootable diagnostics:  http://www.carrona.org/initdiag.html

Also, most HP's have diagnostics built in - so you can try them also (usually by tapping F2 when the HP logo first shows).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 macleoddcn

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Posted 18 August 2016 - 05:13 PM

 Well this isnt a good start.  I downloaded the usb bootable mem test and after extracting it and running the program it wont let me shoose the correct drive the USB is in to install it.  :/  I'm running the one that comes with the HP right now.  I hope that will suffice.


Edited by macleoddcn, 18 August 2016 - 05:15 PM.


#4 usasma

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Posted 18 August 2016 - 05:32 PM

If the HP tests work, use them.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 macleoddcn

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Posted 18 August 2016 - 06:03 PM

I ran the extensive memory check once and it passed.  What other tests should I run and should I run them multiple times?



#6 usasma

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Posted 19 August 2016 - 05:00 AM

There should be an extensive system diagnostic test.

It should test ALL of the components.

 

Run them one time at first - then multiple times if you find a suspicious device.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 macleoddcn

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Posted 19 August 2016 - 02:56 PM

I let it run the extensive diagnostics overnight and everything passed.



#8 usasma

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Posted 20 August 2016 - 05:01 AM

Then try these recovery steps (in this order).

Skip those that you can't do (through the Startup Repair process)

For example, you won't be able to do the repair install stuff (step 5) unless you can get into Windows.

DISM offline is listed below these suggestions

 

Here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after typing it:
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

 

    See below for DISM Offline instructions.

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)



4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

DISM Offline:

DISM /Online should only be used when running from within Windows. Run this command instead:

Dism /Image:C:\ /Cleanup-Image /RestoreHealth

Did you also try doing SFC scan while booting off of Recovery Environment or Install Disk? In those cases, the commands are slightly different:
sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 macleoddcn

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Posted 27 August 2016 - 07:33 PM

Sorry for the late reply.  Heres a list of the problems I have encountered thusfar:

 

1: When trying to run startup repair it says "Startup Repair couldnt repair your pc" and tells me to try the advanced options or other options and gives me a location for the log file

 

2: When trying to run system restore it says there arent any restore points (which isnt possible)

 

3: I cant boot to windows so I cant do this step

 

4: When trying to refresh the PC it says "the drive where Windows is installed is locked.  Unlock the drive and try again"  (I am assuming this is because my friend has bitlocker installed.  My apologies I probably should have mentioned this earlier.)

 

5:  It appears I need to be in Windows to do this option?  If not can you please explain this step.

 

6 7 8 :  I would like to avoid these options if possible.  There are files on the drive that we are hoping to recover

 

One point of note however is that one time when i tried to reboot the computer and run system restore I did get the option of about 5 restore points.  I chose the earliest date that was there (Aug 5th I think) and received this error:

 

"system restore failed to extract the file (C:\program files (x86)\Microsoft Office\root\office16\addins\microsoft (my camera flash covered this section up) for excel integrated \bin\af) from the restore point.

The restore point was damaged or was (camera flash again covered this section up) the restore

 

I havent been able to replicate this particular attempt in system restore again

 

When attempting  Dism /Image:C:\ /Cleanup-Image /RestoreHealth I get the error "Unable to access the image.  make sure that the image path and the windows directory for the image exist and you have read permissions on the folder.  The it tells me the directory for the log file

 

When attempting sfc.exe /scannow /offbootdir=c:\ /offwindir=c:\windows the error i get is "windows resource protection could not start the repair service"


Edited by macleoddcn, 27 August 2016 - 07:52 PM.


#10 usasma

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Posted 28 August 2016 - 07:39 AM

I haven't had any success with fixing the locked drive error (other than a wipe and reinstall).

 

I've only looked at the articles in Step 5, and haven't tried them myself.

If you have questions about that, either ask Freebooter, or try the forums where the tutorial is located.

 

As for 6, 7, and 8

6 will likely fail with the locked drive error also

 

7 may/may not work

 

8 will likely work, but I'd advise deleting all of the partitions at the beginning of the installation - that way it'll start out fresh.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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