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Windows 10 Internet Help


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#1 Kranmar

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Posted 18 August 2016 - 07:38 AM

I'm going to try and give as many details as I can. Please bear with me, I'm definitely an amateur with computers. I bought the basic HP Pavilion refurbished from Amazon around Thanksgiving last year. It came with Win8. Around February I took the free Win 10 upgrade. I have had no issues or problems at all. Monday everything was fine. Tuesday, out of nowhere, I turn on the comp and no internet. Wifi connection to the router is fine, but no internet. I rebooted the router. I tried forgetting my network and reconnecting. I turned off the firewall. I tried netsh commands to reset IP. Nothing has worked. I have no virus software like Norton. Just the basic one that came with the comp. I don't surf the web, do online banking or shopping on this comp. It is strictly for games. Every diagnostic I've run tells me the issue is with the router. Yet all my other devices are fine. If I can't figure this out, I'll just hardwire the thing. I'm trying to avoid that as this area of the house is not wired and would cost me. I just am befuddled at how this just happened out of nowhere. Any help or advice would be immensely appreciated. Please keep in mind I'm an amateur. Thanks in advance!!

Edited by Queen-Evie, 18 August 2016 - 10:31 AM.
moved from Windows 10 Discussion to Networking


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#2 Queen-Evie

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Posted 18 August 2016 - 10:44 AM

Laptop or desktop?
It sounds as if there could be something wrong with your wireless adapter.
If that is the case, you could run wire to the area which will cost you OR purchase a USB wireless adapter, which will not cost as much as the wiring.
Examples of USB adapters HERE

 

Hopefully someone else will reply with things you can try.



#3 Kranmar

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Posted 18 August 2016 - 12:16 PM

It's a desktop. I appreciate the advice, I'm going to purchase one and hope that helps. I just want to clarify that I do connect to my router, but not the Internet. Could the wireless adapter still be the problem?

#4 Queen-Evie

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Posted 18 August 2016 - 12:58 PM

I suppose it is possible.

 

I am not a networking guru. All I wanted to do was give you an alternative to costly wiring if it is indeed your wireless adapter.

 

And I did say "it sounds as if something could be wrong". I could have clarified and said "To me it sounds as if something could be wrong with your wireless adapter". That is the first thing I thought of.



#5 Kranmar

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Posted 20 August 2016 - 06:13 AM

Thank You! That was it. Wireless adapter. Bought one for 12 bucks from Amazon and it worked. Thanks again.

#6 Queen-Evie

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Posted 20 August 2016 - 09:24 AM

I'm glad you got the issue resolved.

#7 Trikein

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Posted 20 August 2016 - 10:06 AM

I am seeing so many issues with people upgrading laptops to Windows 10 and the manufacture not having windows 10 drivers for the wireless adapter. Specailly true for more value based models that use Atheros chip sets.



#8 Queen-Evie

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Posted 20 August 2016 - 01:37 PM

For me, I focused on REFURBISHED. While refurbished systems get tested to make sure they work, there could have been something wrong no one caught or since it was used previously the adapter, if it was working, finally wore out.






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