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WIFI won't turn on after Windows 10 update


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#1 Scav

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Posted 17 August 2016 - 09:18 AM

Hello all, used your site to help troubleshoot on multiple occasions, and its one of best help sites on the net (for any industry).

 

Spend the last two days trying to get my WIFI to turn back on for my Toshiba P745-S4217. This same thing happened about a year ago and it was because I had VPN Software on there when I updated to Windows 10, and now it has reared its head again and not budging!

 

Wireless card is Intel Centrino Wireless-N + WiMax 6150 Single Band

 

Some facts

1) Ethernet port works and I have access to Internet that way

2) I have tried disable and enabling, uninstall and installing drivers, rolling back drivers and also tried to delete the VPN Software again via the Command Prompt Admin all over the net

3) I did a recovery last night via Windows 10 and it did nothing in regards to the WIFI, and now I have to reinstall everything that I had on there (I kept the files though)

4) I tried to delete the Windows 10 updates and that didn't work.

5) I went to Toshiba's website and used those drivers also.

6) I checked the power settings and also deselected the TCP/IPv6, per some advice via the net

7) It shows in the settings that "This device is working properly"

 

Any and all help would be great appreciated, I know there used to be a process of things you needed ahead of time, but I couldn't find it again so please let me know what you need to see and I will get that info posted to you ASAP.

 

​Thank you , Tom

 

 

 



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#2 JohnC_21

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Posted 17 August 2016 - 09:29 AM

If you look at the driver version in Device Manager is it the same or more recent than the intel driver here. See if installing the intel driver helps.

 

https://downloadcenter.intel.com/download/26171/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

 

https://downloadcenter.intel.com/download/26096/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=59476

 

Edit: The first link is not for your adapter.


Edited by JohnC_21, 17 August 2016 - 09:31 AM.


#3 SleepyDude

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Posted 17 August 2016 - 09:36 AM

Hi,

 

Can you enable/disable the Wireless connection using the Fn+F? key? if not try to install the Toshiba Function Key software

http://support.toshiba.com/support/driversResults?freeText=3025538


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
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#4 Scav

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Posted 17 August 2016 - 09:56 AM

If you look at the driver version in Device Manager is it the same or more recent than the intel driver here. See if installing the intel driver helps.

 

https://downloadcenter.intel.com/download/26171/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t

 

https://downloadcenter.intel.com/download/26096/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=59476

 

Edit: The first link is not for your adapter.

 

John, Thank you, I tried to install that yesterday, and when I went through the drivers, the computer was not recognizing that they had been installed, when I forced the install via finding the version 18.40.2, it then said the adapter wasn't recognized

 

Hi,

 

Can you enable/disable the Wireless connection using the Fn+F? key? if not try to install the Toshiba Function Key software

http://support.toshiba.com/support/driversResults?freeText=3025538

 

I just tried to do this and it did nothing, so will try to install that software.



#5 Scav

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Posted 17 August 2016 - 10:13 AM

Hi,

 

Can you enable/disable the Wireless connection using the Fn+F? key? if not try to install the Toshiba Function Key software

http://support.toshiba.com/support/driversResults?freeText=3025538

 

For right now you are a God among all human beings, I took your advice because I realized on the wipe yesterday I had no Toshiba stuff on the computer, and its working now!

 

Consider it closed for now!!@

 

THANK YOU!



#6 SleepyDude

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Posted 17 August 2016 - 10:24 AM

You are welcome. :thumbup2:


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 





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