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help with hijackthis logs


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10 replies to this topic

#1 markyhey

markyhey

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Posted 17 August 2016 - 04:52 AM

got a lot of popups and browser problems here are the hijack this logs

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 9:27:37 AM, on 8/17/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0494)

FIREFOX: 45.0.1 (x86 en-GB)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\sihost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe
C:\WINDOWS\System32\rundll32.exe
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
C:\WINDOWS\system32\DllHost.exe
C:\WINDOWS\system32\taskhostw.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
C:\Program Files\Samsung\AllShare\AllShareAgent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudDrive.exe
C:\Program Files\Common Files\Apple\Internet Services\iCloudPhotos.exe
C:\Users\homepc\AppData\Local\Microsoft\OneDrive\OneDrive.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Apple Application Support\secd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ApplicationFrameHost.exe
C:\Windows\System32\Macromed\Flash\FlashUtil_ActiveX.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Users\homepc\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aldi.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://uk.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_ir_16_24&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dgb%26pa%3DWincy%26cd%3D2XzuyEtN2Y1L1QzuyEtDyCtCzzyCyBzztC0E0CtAtCyD0C0AtN0D0Tzu0StCyCtByBtN1L2XzutAtFtBtBtFtAtFzztN1L1Czu1ByEtN1L1G1B1V1N2Y1L1Qzu2SyCyCtByD0B0B0D0FtGtByCyEzytGzyzyzy0BtGyE0D0FtCtG0E0EzyzztDyDzz0C0C0E0F0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAzzyE0AyBtAzz0DtGtB0ByDtCtGyEzzyD0FtGzy0B0DyBtG0D0FyD0B0AtAzz0C0Azy0C0D2QtN0A0LzuyE%26cr%3D1657402392%26a%3Dwbf_ir_16_24%26os_ver%3D6.1%26os%3DWindows%2B7%2BHome%2BPremium
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll
O2 - BHO: WebCGMHlprObj Class - {56B38F40-4E70-11d4-A076-0080AD86BA2F} - C:\Windows\system32\cgmopenbho.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: (no name) - {84FF7BD6-B47F-46F8-9130-01B2696B36CB} - (no file)
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
O4 - HKLM\..\Run: [KeePass 2 PreLoad] "C:\Program Files\KeePass Password Safe 2\KeePass.exe" --preload
O4 - HKLM\..\Run: [AgentMonitor] C:\Program Files\VTech\DownloadManager\System\AgentMonitor.exe
O4 - HKLM\..\Run: [NvBackend] "C:\Program Files\NVIDIA Corporation\Update Core\NvBackend.exe"
O4 - HKLM\..\Run: [ShadowPlay] C:\Windows\system32\rundll32.exe C:\Windows\system32\nvspcap.dll,ShadowPlayOnSystemStart
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [AllShareAgent] C:\Program Files\Samsung\AllShare\AllShareAgent.exe
O4 - HKLM\..\Run: [snpstd] C:\Windows\vsnpstd.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [GarminExpressTrayApp] "C:\Program Files\Garmin\Express Tray\ExpressTray.exe"
O4 - HKCU\..\Run: [iCloudServices] C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe
O4 - HKCU\..\Run: [ApplePhotoStreams] C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
O4 - HKCU\..\Run: [iCloudDrive] C:\Program Files\Common Files\Apple\Internet Services\iCloudDrive.exe
O4 - HKCU\..\Run: [iCloudPhotos] C:\Program Files\Common Files\Apple\Internet Services\iCloudPhotos.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\homepc\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [GarminExpressTrayApp] "C:\Program Files\Garmin\Express Tray\ExpressTray.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [GarminExpressTrayApp] "C:\Program Files\Garmin\Express Tray\ExpressTray.exe" (User 'Default user')
O4 - Startup: MP4 Streaming Server (2).lnk = C:\Program Files\MP4 Streaming Server\mp4ss.exe
O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Office12\EXCEL.EXE/3000
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing)
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O9 - Extra 'Tools' menuitem: eBay.co.uk - {0B65DCC9-1740-43dc-B19C-4F309FB6A6CA} - http://rover.ebay.com/rover/1/710-72741-17534-1/4 (file missing) (HKCU)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{199f9475-17e4-4ffd-bacb-b95128fe5b3e}: NameServer = 82.163.143.171 82.163.142.173
O17 - HKLM\System\CCS\Services\Tcpip\..\{a3c38e45-fb1c-4d1d-b1d2-83b1598b0276}: NameServer = 82.163.143.171 82.163.142.173
O17 - HKLM\System\CCS\Services\Tcpip\..\{ab9c66b9-80aa-4a9c-8440-c1cd959695ce}: NameServer = 82.163.143.171 82.163.142.173
O17 - HKLM\System\CS1\Services\Tcpip\..\{199f9475-17e4-4ffd-bacb-b95128fe5b3e}: NameServer = 82.163.143.171 82.163.142.173
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\System32\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\System32\tbauth.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Garmin Device Interaction Service - Garmin Ltd. or its subsidiaries - C:\Program Files\Garmin\Device Interaction Service\GarminService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvvsvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\Windows\system32\PSIService.exe
O23 - Service: Samsung AllShare PC (SamsungAllShareV2.0) - Samsung Electronics Co., Ltd. - C:\Program Files\Samsung\AllShare\AllShareDMS\AllShareDMS.exe
O23 - Service: SimpleSlideShowServer - Samsung Electronics Co., Ltd. - C:\Program Files\Samsung\AllShare\AllShareSlideShowService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

--
End of file - 12299 bytes



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#2 nasdaq

nasdaq

  • Malware Response Team
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Posted 18 August 2016 - 10:08 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===


Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


Please post the logs.

Let me know what problems you are having with this computer.

#3 nasdaq

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Posted 23 August 2016 - 08:30 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

#4 markyhey

markyhey
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Posted 24 August 2016 - 11:39 AM

log for first text

Attached Files



#5 nasdaq

nasdaq

  • Malware Response Team
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  • Gender:Male
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  • Local time:04:01 AM

Posted 25 August 2016 - 08:22 AM

ATTENTION: System Restore is disabled
Turn System Restore On for Drives in Windows 10
http://www.tenforums.com/tutorials/4533-system-protection-turn-off-drives-windows-10-a.html
===

Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 

start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

FF DefaultSearchEngine: Google (avast)
FF DefaultSearchUrl: hxxps://www.google.com/search?bcutc=sp-006
FF Keyword.URL: hxxps://www.google.com/search?bcutc=sp-006
FF SearchPlugin: C:\Users\homepc\AppData\Roaming\Mozilla\Firefox\Profiles\cdk8cgoh.default-1471433378069\searchplugins\google-avast.xml [2016-08-24]
CHR Extension: (Freemake Video Converter) - C:\Users\homepc\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj [2014-04-04]
CHR Extension: (Google Wallet) - C:\Users\homepc\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda [2014-04-04]
CHR HKLM\...\Chrome\Extension: [jbolfgndggfhhpbnkgnpjkfhinclbigj] - C:\Program Files\Freemake\Freemake Video Converter\BrowserPlugin\Chrome\Freemake.Plugin.Chrome.crx [2014-02-16]
S2 ZAMSvc; "C:\Program Files\Zemana AntiMalware\ZAM.exe" /service [X]
U3 idsvc; no ImagePath
U3 wpcsvc; no ImagePath
S1 ZAM; \??\C:\WINDOWS\System32\drivers\zam32.sys [X]
C:\Users\homepc\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbolfgndggfhhpbnkgnpjkfhinclbigj
C:\Users\homepc\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
C:\Program Files\Freemake\Freemake Video Converter\BrowserPlugin\Chrome\Freemake.Plugin.Chrome.crx
Task: {41890626-A43C-4A66-B6E9-466E0F97C907} - System32\Tasks\Yahoo! Powered calim => Wscript.exe "C:\ProgramData\{2222E741-A860-6D87-2EA6-F3C5B4E4780B}\lana.txt" "687474703a2f2f7761676e672e636f6d" "433a5c50726f6772616d446174615c7b32323232453734312d413836302d364438372d324541362d4633433542344534373830427d5c64657269646f" "433a5c50726f6772616d446174615c7b32323232453734312d413836302d364438372d324541 (the data entry has 78 more characters).
Task: {7575A174-6C88-4124-9905-9B93E6E2DD71} - \IHSelfDeleteTASK -> No File <==== ATTENTION
Task: {CD641CB4-5F53-4DAF-968A-309AA396AF77} - \{C296E37A-60E3-4759-AF63-C032AC46AE75} -> No File <==== ATTENTION
Task: {D3B8B832-A4FF-463E-B77A-DFE307DD5505} - \IHUninstallTrackingTASK -> No File <==== ATTENTION

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
 
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
  • IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
  • If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
  • ===

    Your version of Shockwave is out-or-date and vulnerable.

    Navigate to this page and follow the instructions to get the latest version.
    https://get.adobe.com/flashplayer/

    Go to Start > Control Panel > Programs and Features and uninstall the old version(s) if present.
    Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5.2.602 - Adobe Systems, Inc.)
    ===

    Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

    You can manually check your present version and update as recommended.
    https://www.java.com/en/download/installed.jsp

    Be careful not to install malware posing as Java update!
    Important read this blog.
    http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

    Quoted from the page.
    "In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
    http://www.oracle.com/technetwork/java/javase/downloads/index.html

    How to disable Java in your browsers
    http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

    If still present after the update you can remove the old version(s) of Java via the Control Panel > Programs and Features.
    Java 8 Update 91 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)

    Please post the logs and let me know what problem persists.
  • [/list]


#6 markyhey

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Posted 25 August 2016 - 09:56 AM

tried following above guide but when i run farbar tool it stops saying no disk in drive J



#7 nasdaq

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Posted 26 August 2016 - 07:52 AM


Farbar tool it stops saying no disk in drive J
Strange.

Did you create the Fixlilst.txt and ensure the it was in the same folder as the Farbar tool in the Downloads folder.?

C:\Users\homepc\Downloads

Then I suggest you restart the computer normally and run the Farbar with my suggested fix.

Keep me posted.

p.s.
Do you have some external hardware connected with a USB to the J: drive?

#8 markyhey

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Posted 29 August 2016 - 02:05 PM

After a bit of messing and disconnecting the SD card reader from the main board i got it to run attached log

Attached Files



#9 nasdaq

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Posted 30 August 2016 - 08:17 AM

How is the computer running.

Unless my fix worked previously all the items in you fixlog were not found.

#10 markyhey

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Posted 30 August 2016 - 08:18 AM

All seem ok thanks



#11 nasdaq

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Posted 30 August 2016 - 08:59 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/




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