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System unexpectedly restarting, no BSOD?


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#1 Matt_113

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Posted 17 August 2016 - 03:01 AM

Hi,

My 2 month old build had been running fine (spec below), but as of a week ago has been unexpectedly restarting. This only ever occurs under a light load e.g. when using chrome or word, never when gaming. Sometimes after a restart the system also will not boot initially, with the power light on but the CPU fan has not started (restarting again results in a "normal" boot). 

I have tried stress testing the CPU and GPU (burn test / furmark) but it did not cause a restart in either case. Memory test also found no error, and the only events in event viewer around the time of the latest restart where: 

Audit events have been dropped by the transport. 0
and

Session "EventLog-AirSpaceChannel" stopped due to the following error: 0xC0000188

Can anyone suggest what the problem might be, or what I could do to diagnose it?

Thanks!

CPU intel Core i5-6600 Skylake 3.30 
GPU msi radeon R9 390
RAM HyperX Black Fury DDR4 8 GB Kit RAM Memory, 2 x 4 GB
SSD Hyper X Savage 240 GB Internal SSD Solid-State Drive
SSHD Seagate 1 TB Desktop 3.5" Internal SSHD
PSU Cooler Master GM-Series Semi Modular G650M 650W 80PlusBronze

 



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#2 usasma

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Posted 17 August 2016 - 07:52 PM

Please wait until the system does it again, then immediately generate these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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