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Black screen

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#1 Jeffc1020


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Posted 16 August 2016 - 08:11 PM

Ok so I am trying to help a friend with his PC and I'm totally stuck

So here's the issue he started to reset windows 10 in order to get a clean slate

Whilst reinstalling Windows it was stuck at 2% and he restarted his computer

Now he is getting a black screen on start up

We tried to launch it in safe mode but for some reason safe mode will not launch

Thinking it was an issue with his graphics card drivers we pulled out the graphics card and used Intel's integrated graphics and got the same black screen

On the black screen I have no cursor and ctrl alt delete does not work

He has an Acer motherboard with an Intel I5 2320 @3.00ghz

Any help is welcome

Edited by Queen-Evie, 16 August 2016 - 10:32 PM.
moved from Windows 10 Discussion to Windows 10 Support

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