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Identifying...([network name]) No Internet Access


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#1 jmg999

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Posted 16 August 2016 - 03:45 PM

Hi,
 
I am having a problem connecting to my wireless network. I've been dealing w/ this issue for the better part of two weeks, and I haven't gotten anywhere w/ it. I'd already posted this issue on another site, and there haven't been many suggestions, so I thought that I'd try to find some help here. Here is a link to the other thread, which details the problem and the steps already taken to troubleshoot it: http://www.sevenforums.com/network-sharing/399340-identifying-network-name-no-internet-access.html
 
Any help would be greatly appreciated. Thank you!
 
 
Jeff

Edited by Queen-Evie, 16 August 2016 - 04:47 PM.
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#2 jmg999

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Posted 16 August 2016 - 10:55 PM

I posted this in another forum, as well, so I decided to type the entire thing up. Here is a breakdown of the problem, as it stands:  Mod Edit:  That post has been merged with this topic - Hamluis.

 

I have what seems to be a rather unique problem, which I have posted about on two other forums, and yet, the problem persists. I'm hoping that someone seeing this knows what's causing this or has some new methods for me to attempt to resolve it.
 
Approximately two weeks ago, I moved from one home to another. In my previous home, Time-Warner Cable (TWC) was my ISP. I connected wirelessly to their service via a Technicolor TC8715D modem/router w/ three devices: An Asus R510D laptop running Windows 7 Ultimate, a Droid-based cell phone, and a Droid-based tablet. I never had any connectivity issues.
 
Upon moving, I had TWC transfer the service to my new home. I brought the same modem/router w/ me, and I was able to connect w/ both the cell phone and tablet (on both the 2.4Ghz and 5Ghz wireless networks), but the laptop was unable to properly connect. I am given the Identifying network error w/ no Internet access.
 
Since then, I have tried a multitude of problem-solving techniques, and nothing has worked. I started by checking IP addressing on the wireless connection, and sure enough, I had a 169.x address. I tried both restoring the factory defaults on the modem and changing the default name/password for the network, but neither of these efforts produced the desired result. I removed the network profile from both the Network and Sharing Center, as well as the registry. I've tried releasing the IP address, flushing the DNS, assigning a static IP, and rebuilding/repairing the network stack. None of this has helped. 
 
There was a previous DSL Internet connection in this new home available from Verizon, and I've been using this on my laptop, so I'm perfectly capable of connecting to other wireless networks. Additionally, I've connected to the TWC modem/router via a wired connection, and the service works w/out a problem.
 
Previously, I had VPN software installed, so I removed all remnants of it, and still, the problem persisted. Other than this, I'm running Windows Firewall, which I tried turning off, and Microsoft Security Essentials but no other anti-virus software.
 
When I checked my ipconfig, I noticed that the router seemed to be handing out an IPv6 address. However, my tablet was receiving an IPv4 address. First, I disabled both stateful and stateless IPv6 services on the router. This didn't resolve the problem, so I disabled IPv6 services on the wireless adapter, and this still didn't help, so I assigned a static IP/DNS servers to the adapter, which stuck, but it still didn't allow me outside access, nor could I ping the gateway. 
 
I called TWC, and they confirmed that the router was handing out IPv6 addresses, and they said that it would only hand out IPv6 address, if some device on the network requested it. Yet, this didn't jive w/ what I was seeing, since my tablet had an IPv4 address. Anyhow, I had TWC disable IPv6 services on the router, hoping to force it to hand out IPv4 address, but whatever change they made prevented the router from broadcasting the SSIDs for either the 2.4Ghz or 5Ghz networks. Therefore, I had them reset the router to factory default status.
 
I should mention that my roommate was able to connect wirelessly to this network w/ her Windows-based laptop.
 
I ran sfc /scannow, and it replaced a few files, but it didn't resolve the connectivity issue. When releasing/renewing the address on the wireless adapter, the renew just hangs and eventually errors out w/ the following message: An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.
 
I uninstalled the wireless adapter from the device manager, including removing the driver, then restarted. Once up and running, I ran the adapter's software, and it asked if I wanted to remove the driver, or repair the installation. I chose to remove the driver. I then restarted, and when the system rebooted, instead of running the adapter's software, I chose to install the driver via the device manager. I then connected to the problem network, and the same problem persisted.
 
Ultimately, I had TWC replace the modem, and the same exact problem persisted. I tried upgrading from Windows 7 to Windows 10, and the problem continued, so I rolled back to Windows 7.
 
I've tried multiple drivers w/ the wireless NIC, as well as creating a new Windows profile. Neither of these potential solutions resolved the issue. I also followed the steps in this guide (http://www.sysprobs.com/fixed-windows-10-limited-connectivity-not-getting-ip-from-dhcp), and it didn't help.
 
Does anyone have any thoughts on this? Any help would be greatly appreciated. Thank you!

Edited by hamluis, 19 August 2016 - 04:59 PM.


#3 Wand3r3r

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Posted 17 August 2016 - 05:17 PM

Sounds like the wifi interface on the laptop died.

 

We know its not the router since a wired connection works as well as other devices using the wifi.

 

Post the results of a ipconfig /all when wired and when on wifi for review.

download and run xirrus wifi inspector or ssider and post a screen shot of what it sees for wifi networks from this laptop


Edited by Wand3r3r, 17 August 2016 - 05:18 PM.


#4 jmg999

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Posted 18 August 2016 - 12:35 AM

Hi. Thank you for your response! :)

 

The wifi adapter still allows me to connect to the other wireless network available in the house, a DSL connect from Verizon. The only problem I have is connecting to the wireless signal from TWC. Here is the information you'd requested:

 

This is an ipconfig/all of a wireless connection to the Verizon DSL network:

 

Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Alabama
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : domain.actdsltmp
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::ad58:30b6:5757:b9aa%17(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 3:56:28 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 24, 2016 3:56:31 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 300682948
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.socal.rr.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{C43B348A-9EC6-4D79-9F09-0EAB1C52E3A7}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.domain.actdsltmp:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
 
Here is an ipconfig/all of a wireless connection to the TWC network:
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Alabama
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00:ad58:30b6:5757:b9aa(Preferred) 
   Temporary IPv6 Address. . . . . . : 2606:6000:6217:d00:f498:fb54:dc74:39a8(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::ad58:30b6:5757:b9aa%17(Preferred) 
   Autoconfiguration IPv4 Address. . : 169.254.185.170(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.0.0
   Default Gateway . . . . . . . . . : fe80::a95:2aff:fe18:659%17
   DHCPv6 IAID . . . . . . . . . . . : 300682948
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Bluetooth Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.socal.rr.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{C43B348A-9EC6-4D79-9F09-0EAB1C52E3A7}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{4C4DBFC8-41AE-4C65-8AA3-AA986DA13DEA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 

 

Here is an ipconfig/all of a wired connection to the TWC network:

 

 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Alabama
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : socal.rr.com
 
Wireless LAN adapter Wireless Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : 802.11n Wireless LAN Card
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-49
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Local Area Connection 2:
 
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 38-2C-4A-3F-3C-F9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00::4(Preferred) 
   Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 10:26:19 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 17, 2016 11:26:19 PM
   IPv6 Address. . . . . . . . . . . : 2606:6000:6217:d00:4c12:5b43:7a73:225(Preferred) 
   Temporary IPv6 Address. . . . . . : 2606:6000:6217:d00:6565:78d:8069:892c(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::4c12:5b43:7a73:225%16(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 17, 2016 10:27:23 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 17, 2016 11:27:23 PM
   Default Gateway . . . . . . . . . : fe80::a95:2aff:fe18:659%16
                                       192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 557329482
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-C9-D1-DF-EC-0E-C4-25-91-49
   DNS Servers . . . . . . . . . . . : 209.18.47.62
                                       209.18.47.61
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection 2:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #2
   Physical Address. . . . . . . . . : EC-0E-C4-25-91-4A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.socal.rr.com:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : socal.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{C43B348A-9EC6-4D79-9F09-0EAB1C52E3A7}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{4C4DBFC8-41AE-4C65-8AA3-AA986DA13DEA}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

 
When I contacted TWC support regarding this issue, they mentioned that the Technicolor modem was handing out IPv6 addresses, b/c something on the network was requesting them. I don't recall ever having seen the TWC modem hand out IPv6 addresses, so it got me thinking that maybe something the Verizon DSL network was doing was causing this problem. When I first moved here a couple of weeks ago, the Verizon DSL connection was pre-existing in this home. I hadn't yet transferred over the TWC service. so I was using the Verizon DSL as my Internet connection. Once the TWC service was transferred to this new home, I switched over to it from the Verizon DSL. That's when the problem began. Earlier today, I found something online that might correspond to the problem I'm seeing (http://jrwren.wrenfam.com/blog/2009/05/17/windows-7-dhcpnodetype-is-still-a-bummer-how-i-returned-from-teched09-to-have-a-broken-network/). Do you think that moving from the Verizon DSL network to the TWC network might be the culprit?

Edited by jmg999, 18 August 2016 - 12:22 PM.


#5 jmg999

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Posted 18 August 2016 - 12:56 AM

Here are the requested screenshots from Xirrus. The C34YK SSID is the Verizon DSL network. The TC8715D55 SSID is the TWC network.

 

http://imgur.com/a/TRYeh



#6 jmg999

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Posted 18 August 2016 - 12:23 PM

I had VPN software from Private Internet Access (PIA) installed, but when this problem cropped up, I uninstalled it. I'd never had a problem connecting to TWC's services, prior to my move, w/ that software installed, so uninstalling it was just sort of a shot in the dark. 






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