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Windows 10 Freezes, No BSOD


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#1 DocVanNostrand

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Posted 16 August 2016 - 03:34 PM

I'm running WIndows 10 (version 1511) on an 2 year old Acer laptop, and over the past few months I have experienced random freezes, where the screen/audio will freeze completely and I cannot move the mouse or keyboard. This unresponsiveness has happened much more frequently, up to 5 times a day and is starting to get quite frustrating. The only way to turn off the computer is to force shutdown, and the computer will usually run normally again on startup. The event log shows no record of the crashes, only the improper shutdown that follows. After a restart, the computer can run anywhere from a few minutes to a few hours before freezing again. I have run antivirus software and I am confident that the problem is not due to a virus. I am beginning to think it is a hardware issue as the event viewer and reliability logs show no record of software issues. I have updated my NVIDIA GPU driver and run a windows memory check which came up with nothing, so I need some help diagnosing the issue. I can post more specs as needed. Thanks,



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#2 usasma

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Posted 17 August 2016 - 07:00 PM

Wait until it freezes again, then restart and run these 2 sets of reports:

 

Let's try looking at these 2 sets of reports:

Report Set #1)  Please run this report collecting tool (even though you may not be experiencing BSOD's) so that we can provide a complete analysis: (from the pinned topic at the top of the forum)   http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.

NOTE:
Please zip up the (.ZIP) files - do not use .RAR or other compression utilities. 
.ZIP is the type file that can be uploaded to the forums.

Report Set #2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: 

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.



 

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