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system locks up


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#1 Greentech

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Posted 16 August 2016 - 02:20 PM

win10 upgrade from Win7. Computer runs 24/7 and locks up once a day or so and restarts. Sometimes shows a Video_tdr nvlddmkm.sys error, but not always. completely cleaned heat sinks and fans. Attempted to update video drivers. two attached screen prints show that is failing to load...

 

Appreciate your help.

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#2 usasma

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Posted 17 August 2016 - 08:40 AM

Please follow these troubleshooting suggestions (for Video_TDR errors):  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
 

Also, please monitor your temperatures with this free utility:

SpeedFan v. 4.5.1 and later (free from here:  http://www.almico.com/sfdownload.php ) can log temperatures in a CSV file:

To make it work you have to do BOTH of the below:

1. Enable logging in general: Configure...Log...check "Enabled" then click on OK to save.

2. Enable logging for specific checks: Configure...Temperatures..left click on each sensor, then click on "Logged" at the bottom of the Window (for our purposes we want them all) then once you've selected "Logged" for all sensors, then click on OK to save.

The log will be located at C:\Program Files (x86)\SpeedFan

Naming: log files are named SFLogYYYYMMDD.csv, where YYYY is the year (four digits), MM is the month (2 digits, zero padded) and DD is the day (2 digits, zero padded). If a file already exists by that name, the file that already exists is renamed according to the following naming scheme: SFLogYYYYMMDD-CCCC.csv, where CCCC is a increasing number. The new file is then created with the standard file name scheme.

Notes: whenever you change the options related with logging, SpeedFan starts a new log file.

NOTE:You may want to turn logging off when we're done - as I don't know it's impact on performance or on the system.


 


Edited by usasma, 17 August 2016 - 08:41 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Greentech

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Posted 17 August 2016 - 11:26 AM

Several of the links on the troubleshooting are not working, or don't go to the right place, so I was not able to make any headway there.

 

Here is current speedfan, CPU looks a little hot? I will get some heatsink compound and reseat all the fans.Attached File  video Capture 3.JPG   58.02KB   0 downloads



#4 usasma

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Posted 17 August 2016 - 08:23 PM

What links don't work?  I'll get them fixed if they're still available.

You can still follow the rest of the suggestions on that page.

The major steps are:

- updating graphics drivers

- running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please run the video diagnostics first.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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