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Remote desktop no longer working on random terminals


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#1 Glorian

Glorian

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Posted 16 August 2016 - 09:29 AM

Hi,

 

I received a call yesterday after a few powercuts in one of our buildings (we have 4 on one industrial estate). Their computer stopped being able to connect to the server TS01. (We have 2 servers they connect to. TS01 and TS02, TS02 receives is licenses for users via TS01. so I have been unable to switch them onto alternative server).

 

TS01 still works for most of the business except for 2 user terminals in their work area

TS02 is pingable from the affected terminals

All other servers are accessible.

Other computers in these areas work.

I brought both affected terminals up to the IT office and plugged into our patch panel. They connected immediately.

 

What I can surmise is they are unable to connect from their location, but can from IT office. the network points are live. The users can also log in elsewhere.

 

Does anyone have any suggestions. If there is any information needed or I have posted in the wrong section, please let me know :)



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#2 memphizen

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Posted 03 October 2016 - 04:16 PM

What are the OS' involved (both clients and servers)?






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