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Mouse is freezing, display is going off and turning on after 2 secs


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#1 arko

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Posted 15 August 2016 - 02:28 PM

I urgently need help as I'm not understanding what to do at all.

This problem has just started tonight and all I know of what all I did was
1. I resetted firefox and used adwclear etc files to clean all ads. After that I installed mostly IObit apps like advanced systemcare, IObit malware defender etc. applications and I also did all kinds of cleaning of whatever the application had suggested to me.
2. I also used Driver Booster and update many drivers as per the application.
3. I also installed Android Studio and jdk, I made changes to environment variables for java installation, at first the java was working but android studio wasn't supporting, then I looked up video online and made changes to jdk environment variables setup again and then the jdk+android studio problems got resolved. (I've no idea if this is anyhow related to my current problem)
4. Lastly, a week back my computer's power button suddenly stopped working, I'd to unplug and keep it completely off for a day and only then it started. This might be some indication of some previous problem but I don't know what exactly and with these number of programs I installed, what is causing this I don't know.

And this problem didn't start immediately, it started after around 2-3 hours after all these installations and while I was working on android studio. I restarted my pc, and after 30-45 minutes problem again came, and now I'm continuously doing this restarting thing to avoid, but just cannot resolve.

I've listed each and every thing I did today in hopes of someone pointing out where can the fault be, please help me, I'm a newbie in all this so whatever information you need to help me, please beside them tell me how to retrieve those information from my pc. I want to repair it before it completely freezes or something major happens.

All details about pc I can give is it is a Lenovo C340 all-in-one pc. Along with this is an another problem which if possible please tell what to do, my cd drive doesn't work, is there any way I can check that whether there's any software problem or I'll have to get the entire disk replaced.

PS: I did all these points I wrote in laptop too, except the Android Studio, jdk installation part. But laptop currently isn't facing any problem!



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#2 usasma

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Posted 16 August 2016 - 01:48 PM

here's some repair/recovery/restore options (in this order):

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth

   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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