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No picture on screen after waking computer up after AU update


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#1 hockeymidget8

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Posted 15 August 2016 - 11:36 AM

Hello,

 

After installing the Windows 10 AU update on my HP Envy m6 Sleekbook, I've noticed that upon waking my computer up, there is no background picture displayed:

 

ULA9cdN.png

 

 

 

The picture shows up if I started typing and the password prompt screen shows up, but then disappears again if I back out of that.

 

Obviously more of a cosmetic problem and not a major hindrance...but I'd still like it fixed. 



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#2 usasma

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Posted 16 August 2016 - 01:35 PM

Many different steps to try.

Here's a list of the most effective repair/recovery steps (IMO):

 

here's some repair/recovery/restore options (in this order):
1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)  - doesn't work if you're not able to boot to Windows (let me know and I'll post a way to do it from Startup Repair)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth

   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption. Include the CBS log (located at C:\Windows\Logs\CBS\CBS.log) if you'd like to have a Windows Update expert check it (I don't check them because I can't read them)


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 hockeymidget8

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Posted 23 August 2016 - 03:22 PM

As instructed in a different forum, I did a clean boot on my laptop (https://support.microsoft.com/en-us/kb/929135), which got rid of the issue. Returning to a normal boot brought the issue back.

 

I'm not sure where to go from here, and I haven't received a response back on the other forum yet, so I am looking for help here.



#4 usasma

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Posted 24 August 2016 - 08:55 AM

Note to self:  I've gotta add Clean Boot to the troubleshooting steps!

 

Start with this:

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your system from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Try running Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
5.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

I suspect that updating the stuff (steps 1, 2, and 3) will fix the issue.

If not, Step 4 may give us some more information - but then again, it may not.

So, it's your choice to do Step 4 and 5 - or to try the restore repair steps that I mentioned earlier!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 robpvh

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Posted 24 August 2016 - 09:04 AM

Please have a look at the following forum, it may solve your problem:

http://www.tenforums.com/customization/59696-lock-screen-background-image-does-not-appear-anniversary-update.html



#6 hockeymidget8

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Posted 29 August 2016 - 02:05 PM

So it appears as if the app that was causing the problem, oddly enough, was a network program called Citrix Connection Center. This app is involved with letting me connect to my wireless network at my office. When I disable the app, the background appears as it should.

Unfortunately, I need this app to remain active, so I'll just have to live with the problem for now I guess. I've made sure that both Windows and the Citrix app are up to date.






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